BEYOND EXPECTATIONS. I have rented VW cars few time and always clean car, professional staff and no worries whatsoever. May I thank Mr Jacob, a Young, good customer service with respect because I... See more
Location
Switch locationJohnsons Volkswagen Birmingham, Lawley Middleway, B4 7XT Birmingham, West Midlands, GB
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The overall experience was very good and nice, booking was smooth and quick and to prolong the rental only it took was a phone call. Jacob helped me a lot in terms of questions and throughout the whol... See more
Company replied
I was put in a shiny new Volkswagen & it behaved as expected! More so the sterling service by team Chelsea, Raheel & our star gent Jacob. Thanx for being on the other side of the phone, in having to d... See more
Company replied
Raheel and Jacob have done amazing job on making sure I got the vehicle I wanted, made sure it was clean, and nicely presented on the day of collection. Answered all my questions, and ensured the proc... See more
Company replied
Company details
Written by the company
We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.
Contact info
Johnsons Volkswagen Birmingham, Lawley Middleway, B4 7XT, Birmingham, West Midlands, United Kingdom
- 0121 222 0603
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Reply from VWFS Rent-a-Car - Birmingham
Everything is perfect
Everything is perfect! Good car with a really great service I'll definitely use it for the second time

Reply from VWFS Rent-a-Car - Birmingham
Very efficient process
Very efficient process, very fast and reliable, great service, great car, recommended to everyone to hire from here.

Reply from VWFS Rent-a-Car - Birmingham
Easy to book and very helpful staff.
Easy to book and very helpful staff.
We needed to collect the car a little earlier and the staff were very accommodating and helpful.
The car was lovely, new and clean and very economical for a fairly long road trip.

Reply from VWFS Rent-a-Car - Birmingham
Easy process, great cars and good value
Always excellent service and the rental process is easy and responsive. A big shout out to Zayn in Birmingham who does a fantastic job.

Reply from VWFS Rent-a-Car - Birmingham
Excellent!
Excellent customer service from the outset to the ending.
Unbelievable bargain for a 21 plate 7 seater and during holiday season and convenient location wise for pick up and drop off.
I have shared this wonderful experience on my social media.
Would use again if i need to use it!
Thank you!

Reply from VWFS Rent-a-Car - Birmingham
Excellent value for money
Excellent value for money. Easy booking process, collection and return. Car was of a very high standard. Definitely will recommend.

Reply from VWFS Rent-a-Car - Birmingham
Absolutely fantastic service
Absolutely fantastic service, not a single flaw ! Rapid, affordable and simple, wouldn’t recommend any other. Highly recommended.

Reply from VWFS Rent-a-Car - Birmingham

Reply from VWFS Rent-a-Car - Birmingham
Literally fantastic and hassle free.
Literally fantastic, everything was done with hassle free, would definitely recommend.

Reply from VWFS Rent-a-Car - Birmingham
Absolutely fantastic and hassle free
Absolutely fantastic and hassle free. Quick and easy from pick up to drop off. Definitely recommend them

Reply from VWFS Rent-a-Car - Birmingham
Good cars. Good price. Easy to rent.
Being the first time we've rented a car, we can say that the experience of driving it was good. Fare price for rental. Easy to pick up and drop off. Not too much bureaucracy and friendly customer service.
Unfortunately, although we were told that they have a zero tolerance for smoking policy, the car smelled of cigarettes. And a good advice is to be sure to have a USB C type cable, in case you need to charge your phone. And an even more important advice is: When doing the check up of the vehicle before renting it, never forget to take pictures of the car yourself, specially the wheels!!!

Reply from VWFS Rent-a-Car - Birmingham
Absolutely fantastic and hassle free
Absolutely fantastic and hassle free. Quick and easy from pick up to drop off. Definitely recommend them

Reply from VWFS Rent-a-Car - Birmingham
Simply the best
A quick pain free experience with the joy of renting the latest Volkswagen’s on the market great prices and excellent customer service all thanks to Zayn Lateef of Johnson’s VW

Reply from VWFS Rent-a-Car - Birmingham
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