VWFS Rent-a-Car - Sunderland Reviews 176

TrustScore 5 out of 5

4.9

Newcastle Road, SR5 1QE Sunderland, England, GB


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Rated 5 out of 5 stars

We had excellent service off VWFS from start to finish. Steve was extremely helpful. Everything from hiring the car to return was very smooth and seam free. In the future when hiring a car I would d... See more

Company replied

Rated 5 out of 5 stars

Needed a car to go drop the mrs and the sister-in-law off at Heathrow airport. A family member informed me about pulman rent a car volkswagen Sunderland. Absolutely spot on got the booking done cheap... See more

Company replied

Rated 5 out of 5 stars

This is my fourth time renting a car and like all the other time all good I would recommend anyone to rent from them

Company replied

Rated 5 out of 5 stars

This is the second time I have rented a car using this company. I travel with my family from Barcelona to visit family in Durham and require a car for this stay. This service is ideal for us. It is ea... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • Newcastle Road, SR5 1QE, Sunderland, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

176 reviews

5-star
4-star
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2-star
1-star

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Rated 5 out of 5 stars

This is my fourth time renting a car…

This is my fourth time renting a car and like all the other time all good I would recommend anyone to rent from them

March 31, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

We had excellent service off VWFS from…

We had excellent service off VWFS from start to finish. Steve was extremely helpful. Everything from hiring the car to return was very smooth and seam free. In the future when hiring a car I would definitely use this company again. They were so obliging with everything. Highly recommend this company.

April 2, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Pleased with my car rental

Pleased with my car rental. The company provided exactly what I needed. The staff were pleasant and efficient.

April 2, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Excellent VW car hire

Thanks again to Dominic at Pulman Sunderland, another lovely car, good value and excellent service!

March 23, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Easy booking

Easy booking, good car selections available, friendly customer team very helpful changing my car when the one of requested wasn't available, will definitely use again.

February 20, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Great service

Great service

February 18, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Hassle free

Hassle free, seamless service on booking, collection and return. Will use again.

January 17, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

First class each and every time!

First class each and every time!

January 5, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Hire the car for 2 weeks over Xmas…

Hire the car for 2 weeks over Xmas second time iv hire from vwfs I love the car and it's something I think I would buy but I would hire again and tell anyone else to do the same

December 23, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

great service

great service needed car to drive to Brighton over Xmas car did great job, from booking to dropping car off everything went smoothly will use vwfs again and recommend to friends

December 24, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

As always

As always, super fantastic cars, lovely warm customer service and amazing pricing.

December 23, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

As ever the staff are extremely helpful…

As ever the staff are extremely helpful and professional. 5 stars and nothing less. Outstanding, I consider nowhere else.thank you so very much.

December 23, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Best car rental i have ever used

Best car rental i have ever used, Dominic knows his business is super helpful and supportive, cars are great quality and high spec at a very competitive rate

October 16, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

I needed a bigger car for a break away

I needed a bigger car for a break away. It's my 1st time using VW Pullman but won't be my last. From booking online to dealing with Dominic in person I can not fault this company. Dominic even took the time to make sure I'd be comfortable driving a bigger car as im only short before pick up lolThe car was brand new and a joy to drive (even in storm Amy). I would definitely use again. Thanks for a smooth transaction

September 29, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Great experience

Great experience, whole process was simple from start to finish, well priced and the car was great

October 3, 2025
Unprompted review
VWFS Rent-a-Car - Sunderland logo

Reply from VWFS Rent-a-Car - Sunderland

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Couldn't ask for a better service!

Easy and hassle free right from the start! We normally hire from Enterprise but a friend recommended we try VW car rental Sunderland, so glad we did! The rental was so easy to arrange, there was no hassle on collection or return (the staff were great). The car was virtually new, top spec and immaculately clean! And guess what, they were way cheaper than Enterprise! Well done VW rental, see you again soon!

September 12, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Sunderland

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Great Service

Staff always friendly and helpful, car was near new no issues, would rent again.

September 16, 2025
Unprompted review
VWFS Rent-a-Car - Sunderland logo

Reply from VWFS Rent-a-Car - Sunderland

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Couldn’t ask for better service

Couldn’t ask for better service. Beautiful car and very friendly staff. Highly recommended and will definitely use again.

September 15, 2025
Unprompted review
VWFS Rent-a-Car - Sunderland logo

Reply from VWFS Rent-a-Car - Sunderland

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Great experience

First time renting from Pullman, won’t be the last.
Great service, friendly staff. Lovely cars.
A convert from Enterprise
See you soon

September 13, 2025
Unprompted review
VWFS Rent-a-Car - Sunderland logo

Reply from VWFS Rent-a-Car - Sunderland

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

First time in using this company

First time in using this company, we normally used Enterprise but due to their poor customer service tried Pulman.
Amazing customer service from first time of contacting. Quick and easy pick up, good choice of cars.

September 9, 2025
Unprompted review
VWFS Rent-a-Car - Sunderland logo

Reply from VWFS Rent-a-Car - Sunderland

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

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