I have rented few times with Citygate West London and its always been a great experience, their cars are clean nice and very convinient. All the staff was amazing and Taylor was happy to help me with... See more
Company replied
Location
Switch locationCapital Interchange Way, TW8 0EX London, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely top class. Thanks so much to Taylor for check in and out. Superb service. Different experience to renting from the car hire companies. The California was a dream to drive. Thanks so much 👍... See more
Company replied
I rented a Skoda Kodiaq for our holiday to Devon and Cornwall. From booking through to return of the car everything went really well. Both David and Taylor did all they could to make the whole process... See more
Company replied
Exceptional service. The price was super competitive, the staff were extremely friendly and helpful, the car was upgraded, the return was easy and efficient. I’ve used so many car hire places in... See more
Company replied
Company details
Written by the company
We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.
Contact info
Capital Interchange Way, TW8 0EX, London, England, United Kingdom
5.0
Excellent
485 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best rental car experience in London
I’d highly recommend VFS Rental Car for anyone looking for a rental in the London area.
July 22, 2024
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thanks for taking the time to share your feedback.
A fantastic experience
A fantastic experience. Easy pick up, easy drop off, great car, and a great rate. Highly recommended.
July 15, 2024
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thanks for taking the time to share your feedback.
Reply from VWFS Rent-a-Car - West London
Thanks for taking the time to share your feedback.
Simply THE BEST EVER rental car…
Simply THE BEST EVER rental car experience. Mike and David who run VW West London car rentals are the nicest people imaginable. Diane and I were treated as welcome guests on arrival at the beautiful VW showroom where we explored the fantastic old VW family cars on display (I used to own a 1961 type 3 notchback in the early 70s). Coffee, chats and a marvellous almost new Golf automatic (exactly as booked) were provided. Say no more - simply the BEST EVER car rental. And the trip to Heathrow for our flight home to Australia was short, cheap and really enjoyable. Patrick Gallagher
July 10, 2024
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.
Superb service
Just as advertised - really nice people to do business with! Make sure you meet Michael from VW west London who would take very good care of you every time. Friendly, helpful and honest guy. Would be happy to travel far just to rent from him.
July 6, 2024
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.
5 Star Car & Service
I rented a Tiguan from VWFS Rental West London for a short rental. The process from booking online to picking up the vehicle was flawless. Micheal was friendly, welcoming and very efficient. This was by far the best car rental experience I have ever had. There were no hidden costs and no surprises. The Tiguan was comfortable to drive and I would highly recommend hiring it and using VWFS Rent a Car if you are looking for a rental in the UK.
June 29, 2024
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.
Frictionless experience
Frictionless experience ! Definitely recommend over the standard car hires!
June 23, 2024
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thanks for taking the time to share your feedback.
Fantastic service as usual
June 21, 2024
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thanks for taking the time to share your feedback.
Excellent Experience - Highly Recommend
We rented a Tiguan from VWFS Rental West London for a 51 day “lap of the map” of the UK. The process from booking online from Australia to picking up the vehicle was flawless. Dave was friendly, welcoming and very efficient. This was by far the best car rental experience I have ever had. There were no hidden costs, no surprises and compared to mainstream rental car companies more affordable and simpler to navigate the rental process. The Tiguan was comfortable to drive and had the space to carry our luggage. We had trouble free trip around the UK. Would highly recommend VWFS Rent a Car if you are looking for a rental in the UK. I would happily use them again and will certainly recommend them to anyone I know travelling to the UK who needs a rental car.
June 20, 2024
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.
Simply the best!
We rented a Golf from West London VW for a 32 day road trip around England and Wales. The car was clean and ready to go when we arrived. Michael, the rental manager, was friendly, welcoming and very efficient. We both checked over the car, Michael went over the car features with us answering all our questions, the paperwork was completed and we were on our way very quickly. This was the best car rental experience I have ever had. Thanks so much to Michael and VW for ensuring that our UK trip went without a problem. I wouldn't hesitate to return here to rent again on future trips to the UK. Thanks and regards, Rod (Australia).
June 14, 2024
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.
Great Service
Great Service. Friendly, professional staff and management. Good team and rates
June 15, 2024
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thanks for taking the time to share your feedback.
Fantastic service from Michael Boardman…
Fantastic service from Michael Boardman - much appreciated.
June 13, 2024
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thanks for taking the time to share your feedback.
Our experience with VW rental was…
Our experience with VW rental was EXCEPTIONAL from start to finish. The excellent customer service from Michael, the great value and the VW golf we drove was second to none. I would highly recommend them.
June 6, 2024
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.
Super efficient and helpful service
Super efficient and helpful service. Highly recommend
June 3, 2024
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thanks for taking the time to share your feedback.
Excellent customer service
Excellent customer service. The staff went above & beyond. The car was perfect for our requirements during our trip to the UK. Very Happy indeed and would highly recommend. :)
May 30, 2024
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.
Recommended
Friendly and efficient staff who made collecting and returning a Skoda Enyiac EV quick and easy. Good value too.
May 25, 2024
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thanks for taking the time to share your feedback.
Great car hire experience
Great, friendly service. Easy to book. Car exceeded expectation, good price too. Can thoroughly recommend them
May 20, 2024
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thanks for taking the time to share your feedback.
Great service and feedback if any…
Great service and feedback if any queries. Always wanting to go that at extra mile for customer satisfaction.
May 6, 2024
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thanks for taking the time to share this feedback, we’re glad to hear that you enjoyed your VWFS Rent a Car.
The best I’ve come across.
The best I’ve come across.
Efficient, helpful, vehicles are great too.
April 29, 2024
Unprompted review
Reply from VWFS Rent-a-Car - West London
We’re glad to hear that you enjoyed your VWFS Rent a Car
Vwfs rent a car were great to deal with…
Vwfs rent a car were great to deal with and very friendly. We got a free upgrade.
April 22, 2024
Unprompted review
Reply from VWFS Rent-a-Car - West London
Thanks for sharing this feedback, we're happy to hear that you had a great experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.