Wow! Libbie is a superstar! Not often you can say dealing with insurance claims is straightfoward, informative and actually a pleasure. However, Libbie at Waggel has been incredibly patient, knowledge... See more
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Review summary
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Reviews shaping this summary
My dog requires a scale and polish. Received an estimate from the Vets and submitted a pre-authorisation claim online. Easy to complete. Provided a brief history of previous dental check-ups. The fol... See more
I have made my first claim for my 15 year old cat after having had to take her to an out of hour emergency vet, because she suffered from sudden blindness . It took a lot longer than expected for tha... See more
We had to make a claim for our dog Olly they walked us through everything nothing too much trouble lovely people to talk to as you would expect will renew next year thank you all so much
Company details
About Waggel
Written by the company
Less stress, more love.
At Waggel, we’re just as obsessed with pets as you are - and we understand better than anyone why you want the best for them. That’s why we created a pet insurance policy that’s simple, clear and packed with everything your pet might need (and then some). No sneaky surprises, no confusing jargon - just one Lifetime policy that’s got your back from puppyhood to your pet’s golden years.
Our Lifetime pet insurance covers the big stuff like dental care, cancer and diabetes. But it’s not just about the policies. It’s about you and your pet feeling safe and supported every step of the way.
With over 15 years of insurance experience under our belts, we’re here to make sure you’re always in good hands with a personally assigned UK-based vet nurse to help manage your claims. This means you’ll never be left on hold for hours and can wave goodbye to mountains of paperwork.
Why Waggel?
We’re here to take the hassle out of pet insurance. No endless options, just one simple Lifetime policy that you can customise to fit your budget and needs. Here’s what sets us apart:
- One policy, endless love. Our Lifetime policy covers a range of conditions and costs, from dental care to cancer.
- No surprises, just clarity. Transparent pricing, easy-to-understand policy wording and a smooth claims process.
- Your pet’s personal cheerleaders. You’ll have a dedicated claims handler with you every step of the way - because we know how important it is to feel supported when you need it most.
- Giving back. We partner with charities to support dogs and cats in need because there’s nothing better than spreading the love.
Contact info
1st Floor, 5 St Helen's Pl, London, EC3A 6AB, London, United Kingdom
- www.waggel.co.uk
4.5
Excellent
14K reviews
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Took over 2 weeks to process
Took over 2 weeks to process, l would have liked communication on how my claim was progressing. I did text their support to find this out. But, they have agreed to pay my bills for my pet, so thank you
August 11, 2026
Dog Pet Insurance
I spent some time comparing different insurance policies for my dog, following a horrendous renewal quote from my previous insurer. I found Waggel and their quote was super competitive, along with the excess I would have to pay in any claim. This compared very favourable and gave me lifetime cover for my dog at a vastly reduced monthly premium. Very happy with the ease of taking out the insurance and the free use of the Biscuit App is a great bonus.
July 27, 2026
Unprompted review
Waggel combined with Joii is the…
Waggel combined with Joii is the perfect combination. An online vet to get advice from if your pet is ill and cheap insurance if a face to face vet appt is recommended by Joii.
August 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My policy was printed with the wrong…
My policy was printed with the wrong name for my pet. I found this most inefficient.
August 9, 2026
Reply from Waggel
Hi, thank you for your feedback. We’re sorry to hear that your policy documents showed the wrong name for your pet.
Our policy documents are generated using the pet details entered when the policy is purchased. If any of these details are incorrect, our Customer Service team can help update them and issue corrected documentation.
Please contact us at hello@waggel.co.uk and we’ll be happy to look into this for you.
The Waggel Team
Site was easy to use
Site was easy to use. They are reasonably priced even for senior dogs.
I haven't been with them long so dont know how well or simple it is to make a claim..however I have downloaded the app and there is instructions and your policy at your fingertips.
August 3, 2026
Stress free experience.
It was stressful enough having to have my dog going through x-rays and lameness investigation. Not to mention, watching my poor dog, limping all the time. I’ve never claimed from my pet insurance before, and was honestly, dreading it, but waggle, sorted my claim, paid straight to my vets, so I didn’t have to worry about anything like that. Any worries/queries I had, were answered, promtly, and professionally. I’d recommend Waggle. They made a stressful, worrying experience, easier to cope with.
August 10, 2026
I can recommend Wattel 100% they have…
I can recommend Wattel 100% they have been very fair with me even after having a few claims of late ,I am more than pleased with them …
August 11, 2026
Unprompted review
Just joined Waggel
Just joined Waggel. Reasonable costs. Site easy to use.
August 1, 2026
Unprompted review
Simple to register your pets
Easy to apply. Simple steps to register your pets and an easily explained claim system. Offers good value for money!
August 9, 2026
I cant thank Waggel team enough for their continued support. They are always so helpful and always have animals best interest at heart.
I am not very tech savy, so I always ring waggel team for advice and process my lads continuous Cushings disease. They are always very polite, friendly and helpful. They pay my Vet direct for his ATCH blood tests he now needs every 6 mths, plus his monthy medication to me as I pay my Vet for a prescription because its half the price online than my Vets charge. May I add, I was with another company for 9 years and dispite never having a claim they were getting too expensive. Then a friend told me about Waggel and they have been brilliant. They were so compassionate when I was in tears when Tedd got diagnosed with Cushings as he had no symptoms until he was rushed in with pancreatitis, so it was all such a shock. They dealt with my Vets direct and as iv NEVER had a claim before explained the whole process. My sister and 5 friends are now with them after I told them how wonderful they are. Tedd and I cant Thank Waggel team enough for their continued support and helping to keep my beloved Tedd happy and healthy.
August 10, 2026
Unprompted review
Straightforward and easy to use
Straightforward and easy to use. You offered what we were looking for.
August 2, 2026
Very easy to find the information I…
Very easy to find the information I required to make a decision + easy to setup the required insurance + they keep you informed afterwards
August 1, 2026
So quick and easy to make a claim.
So quick and easy to make a claim.
Refund made promptly
Very happy with Waggel pet insurance, just added another puppy
August 1, 2026
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