Waggel Reviews 

Easy, good value for money and good coverage

My dog requires a scale and polish. Received an estimate from the Vets and submitted a pre-authorisation claim online. Easy to complete. Provided a brief history of previous dental check-ups. The following day received authorisation to go ahead with the treatment.
Treatment still to happen, so have yet still to claim reimbursement, but the first part of the process was straightforward enough.

We had to make a claim for our dog Olly they walked us through everything nothing too much trouble lovely people to talk to as you would expect will renew next year thank you all so much

I can only comment on the booking experience which was trouble-free and easy to navigate.
The most important part of insurance comes when you claim, and i have no experience of this aspect.

Really good customer service and prompt dealing with claims. Having to take my pet to the Vet is stressful and a worrying time. Know that her care is covered means I can concentrate on what's important.

Great service friendly staff and a good price thank you very much

I'm pleased that Waggel ultimately upheld my complaint and overturned the original decision after contacting my veterinary practice directly. However, this only happened after I had to go through the formal complaints process. The initial claim decision was based solely on incomplete veterinary notes, despite routine examinations having been carried out. I appreciate that the complaints team investigated thoroughly and reached the right outcome, but I feel this could have been resolved much earlier without the need for a formal complaint.

I put in a claim for my dog and they refused payout 3 weeks after waiting. They used any excuse not to pay out. The service is shocking. Would definitely not recommend.

Making a claim is an extremely easy process from start to finish & payout is always swift

Renewing insurance for my dog and two cats is always difficult- trying to find the best value for money and, more importantly, deciding how much to insure them for because you never know what may happen. They all seem to expect +/- £250 plus 20% - 25% of the balance which is a big ask when you are already paying +:- £1000 per annum. I hope none of my pats ever need to make a claim but I can only hope WAGGEL will step up if the need arises. That said, the process of insuring with WAGGEL was straightforward and what they offer is easy to understand. Haven’t had to make a claim as yet so unable to rate their reliability.

Easy to contact, lovely lady on phone talked me through completing form in online. Pre-authourisation for scan processed quickly. First time we've had to use insurance for our dog but so good so far.

Made the decision so easy for me to join a company who has my pets best interests at heart

Waggol was very quick dealing with my claim , which was complicated,but did a good job.

Waggle was recommended to me by a friend. The website was easy to navigate and straightforward to obtain a quote. Waggle recognise that even more mature dogs can benefit from insurance cover. Was satisfied with the experience.

Website was fairly clear and explanatory notes and directions to more information were helpful

All staff who dealt with my claim was very helpful at all times when I contacted them thank you Waggel

Unfortunately we lost our dear Beagle Jasper on Monday after quite the battle with Cancer. Waggle have been incredibly supportive throughout and recently when claiming have been no trouble to deal with at all and despite having a backlog due increased claims cases - I feel my claims were dealt with very quickly indeed. The website is a doddle to use and updated regularly - I haven’t had the need to speak to anyone directly but email and website communications are prompt and helpful.
Will definitely be back should we decide to embark on another doggo relationship.

Really amazing communication from the team and super fast. Cannot recommend enough.

Same as all the other insurers. The ownership for my cat has been transferred since 2020 but has been continuously through waggle with no interruption. I took over care in 2023 and because I uttered the word to my vet that she had problems since she had entered my care covered denied as a pre-existing condition. Very poor show waggle.