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Rated 1 out of 5 stars

If you are thinking to work for them as courier then stop. I don’t recommend this at all. Just work for the other courier job like wolt instead of this company. For instance their management is wo... See more

Rated 1 out of 5 stars

I live in Horsens, where I have ordered take away with home delivery from the likes of JustEat and Wolt many times. Although delays can happen, during busy periods, I have never experienced no-shows... See more

Rated 5 out of 5 stars

Very good experience. I ordered from a restaurant that I knew before and the food was delicious as I expected it to be. The courier from Waite er.dk came as fast as he could and he was polite and nice... See more

Rated 2 out of 5 stars

Delayed 30 minuts. Sushi should be cold, this was room temperature and the box with soy sauce was smashed sauce was all over

Company replied

Company details

  1. Take Away Service
  2. Online Food Ordering Service

Written by the company

Husk at du på Trustpilot anmelder Waiteer og vores service. Det vil sige, at du ikke anmelder den restaurant, du har bestilt fra. Få leveret lige til døren eller afhent selv lækker take away fra fantastiske restauranter og cafeer - hver dag fra mandag til søndag. Det er muligt at bestille i Aalborg, København, Aarhus, Vejle, Kolding, Horsens & Esbjerg. Husk at hvis du ønsker at anmelde restauranten eller caféen, så send os enten en mail på info@waiteer.com eller anmeld spisestedet direkte.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

959 reviews

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Rated 2 out of 5 stars

Delayed 30 minuts

Delayed 30 minuts. Sushi should be cold, this was room temperature and the box with soy sauce was smashed sauce was all over

June 22, 2022
Unprompted review
Waiteer.dk logo

Reply from Waiteer.dk

Hej Lasse

Vi sætter stor pris på at du har taget dig tid til at skrive en anmeldelse på trustpilot om os.
Dog er vi rigtig kede af at høre om din trælse oplevelse.
Der er ikke noget vi hellere vil, end at levere den bestilte mad til aftalt tid og i god kondition – dog kan der opstå bump undervejs.
Dette skal du som kunde selvfølgelig underrettes om, således du er orienteret om hvad der sker.
Hvis du vedhæfter dit ordrenummer til din anmeldelse, sørger jeg for at du bliver kontaktet – så vi kan finde en brugbar løsning.

Mvh
Jonas
Team Waiteer

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Rated 1 out of 5 stars

Almost every single time I use Waiteer

Almost every single time I use Waiteer, the food is delivered more than 45 min delayed… I live in Vejle

June 18, 2022
Unprompted review
Waiteer.dk logo

Reply from Waiteer.dk

Hi Ana
We are truly sorry that you are getting delayed deliveries.
This is certainly not how we want our customers to have their takeaway delivered.
We value all feedback, in order to improve ourselves to be your favorite take-away service.
You are very welcome to update your review with an order number so that we can contact you - alternatively you are welcome to contact our live chat, and we will do everything we can to find a solution for you.

Kind regards
Team Waiteer

Rated 1 out of 5 stars

If you are thinking to work for them as…

If you are thinking to work for them as courier then stop. I don’t recommend this at all.
Just work for the other courier job like wolt instead of this company.
For instance their management is worst and their stuff is absolutely rude and cold, I mean it wasn’t even I did something bad or said something bad just they were already rude and cold from the beginning.
Also the salary is not even good so it’s just not worth it.
At the end of the day, It’s up to you if you wanna work for them but would you work for a company where the management system is bad and all the stuff is rude and cold?

June 17, 2022
Unprompted review
Rated 2 out of 5 stars

Delivered 25 minutes too late

Delivered 25 minutes too late
Food cold
Delivery guy couldn’t find my address

April 24, 2022
Unprompted review
Waiteer.dk logo

Reply from Waiteer.dk

Hej Maja

Først og fremmest er vi rigtig glade for at du har taget dig tid til at skrive en anmeldelse.
Vi værdsætter alt feedback, for at kunne forbedre os til din foretrukne take-away service.
Jeg er utrolig ked af at du oplever forsinkelse på din ordre.
Det er bestemt ikke sådan vi ønsker at vores kunder skal få leveret deres takeaway.
Du må meget gerne opdatere din anmeldelse med et ordrenummer, så vi kan kontakte dig – alternativt må du meget gerne henvende dig til vores livechat, så vil vi gøre alt hvad vi kan for at finde en løsning til dig.

Mvh
Maja
Team Waiteer

Rated 1 out of 5 stars

I live in Vejle

I live in Vejle.
Non existing customer service, i have used Them 2 times, i had to write to the customer service both times. First the delivery guy drove arround the city for more than 1,5 hours after my food was picked up. They did not reply until the next day after i ordered: We Will give you free delivery. I have been ordering food 5 times a week for arround 10 years now, and i have never tried anything as bad as the 2 times i have used Waiteer. I Will not recomend this Company to my worst enemy.

April 9, 2022
Unprompted review
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Rated 1 out of 5 stars

No delivery in Horsens - again

I live in Horsens, where I have ordered take away with home delivery from the likes of JustEat and Wolt many times. Although delays can happen, during busy periods, I have never experienced no-shows. This has now happened twice with Waiteer, and I am fed up. I paid for delivery on the order, and I end up having to go pick up the food myself.

You can keep the money charged for the delivery, that will just help me remember, that I will never use the delivery option again - there are simply too few carriers in Horsens. The app is okay, but I would rather order from the restaurant directly than having to deal with Waiteer.

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

Very good experience

Very good experience. I ordered from a restaurant that I knew before and the food was delicious as I expected it to be. The courier from Waite er.dk came as fast as he could and he was polite and nice.

February 26, 2022
Unprompted review
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Rated 1 out of 5 stars

1 time and never again! It’s a joke this company.

They say 20 minutes but you should expect almost an hour and a customer service for a company that’s proud to be the only danish one of its kind but danish is not spoken from customer service. This is a joke. Don’t even consider this app just call the take away place that’s more stabile. And you get proper service.

February 21, 2022
Unprompted review
Rated 1 out of 5 stars

Food was almost 2 hours delayed

Food was almost 2 hours delayed, cold and burger bun was wet from the long delivery.

January 28, 2022
Unprompted review
Waiteer.dk logo

Reply from Waiteer.dk

Hey Cecilie,
We apologize a lot about the long delay. Please contact us so we can find a fair compensation for your bad experience and understand better what happened, if we still did not do it.

Best Regards,
Waiteer

Rated 1 out of 5 stars

Excellent customer service - if your goal is to have no customers!

Excellent customer service - if your goal is to have no customers!
No help at all on the 300 kr we paid for food that we never received. They are the best advocates for using competing food delivery services.

January 20, 2022
Unprompted review
Waiteer.dk logo

Reply from Waiteer.dk

Hey Nikolaj, we apologize for your bad experience. Please reach out to us so we can compensate you fairly following up the order you did not get. We are always ready to help once you reach out to us!
Best R.
Waiteer

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Rated 1 out of 5 stars

Cold pizza

Ordered a pizza 17:30, expected delivery 18:45-18:55
Courier picked up the pizza 19:00.. so i knew it was late. I Got my food 19:35. Barely any heat at all. I would never recommend ordering from Waiteer again. My compensation was some useless coins for a “standard delivery” that im never going to use.

December 17, 2021
Unprompted review
Rated 2 out of 5 stars

Late deliveries and cold food

Delivery was late even though I ordered the food two hours in advance, and the food was cold and the fries were soft and boring. Tried this several times.

November 20, 2021
Unprompted review
Waiteer.dk logo

Reply from Waiteer.dk

Hey Adam, we are very sorry for the delay and if you had a bad experience, we wish you a very good day🙏

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