Wallpaperdirect Reviews 44,994

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the wallpaper, noting its thickness and vibrant colors. Many appreciate the extensive selection available and the ease of ordering, often highlighting the helpful sample service. The delivery service is frequently described as fast, efficient, and well-packaged, with orders arriving promptly and in perfect condition. However, some customers experienced issues with damaged rolls or delays in delivery due to items being out of stock after purchase. A few also mentioned difficulties with the wallpaper disintegrating when using certain pastes or finding that the address was incorrect for returns.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the beautiful... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the paper,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the fast shipping... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and efficient service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reliable service to Scotland. So pleased with all my orders so far. Great range of wallpapers, free samples and website easy to navigate. Excellent communication if there is a slight delay with the or... See more

Company replied

Rated 5 out of 5 stars

Wallpaper Direct were able to supply precisely what we wanted at a competitive price in a very timely manner. We have little doubt that when a need arises in future W.D. will be our first choice. T... See more

Company replied

Rated 5 out of 5 stars

Wallpaper direct has such a great choice of paper. You will definitely find something you like, at all price points. Fast delivery well packaged too. The company does it's level best to ensure batch n... See more

Company replied

Rated 5 out of 5 stars

The site has a very wide range of wallpaper designs across a range of prices. In recent years we have bought 3 high quality murals from the site and all look stunning. Ordering and delivery is straigh... See more

Company replied


Company details

  1. Interior Designer

Written by the company

The Interior Experts. Bringing you the widest selection of wallpaper online, with a design for any style or personality. Wallpaperdirect has been making walls happy since 1999 and our parent company are holders of the English Royal Warrant.


Contact info

4.8

Excellent

TrustScore 5 out of 5

45K reviews

5-star
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Rated 5 out of 5 stars

Great Range Website…

Great website that’s easy to navigate and order from - fantastic range of wallpapers and fabrics - have been using since my local wallpaper shop closed and will continue to do so

February 1, 2026
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Reply from Wallpaperdirect

Thank you Amanda! We will look forward to the possibility of working with you on all your wallpaper projects!

Rated 5 out of 5 stars

Delivered exactly as & when ordered

Delivered exactly as stated in their T's & C's when I ordered. In perfect shape, no transit damages and great colour match to their on line advertisements.

February 15, 2026
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Reply from Wallpaperdirect

Thank you for sharing your feedback to let us know how we are doing. We appreciate your business and hope you will return us next time you are looking for wallpaper!

Rated 5 out of 5 stars

Easy to order online

Easy to order online and fast delivery of a quality product

January 30, 2026
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Reply from Wallpaperdirect

Thank you Kevin for sharing your positive comments. We hope you will enjoy both wallpapers you purchased for many years to come!

Rated 5 out of 5 stars

Fantastic customer service

Wallpaper is just beautiful. Fantastic customer service.

February 14, 2026
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Reply from Wallpaperdirect

Thank you for your nice comments about our customer service! We appreciate your feedback and your business. We hope we will see you again for another decorating project!

Rated 5 out of 5 stars

Great service-discovered I hadn’t…

Great service-discovered I hadn’t ordered enough rolls of wallpaper. Phoned gave batch number- stock checked and thankfully was able to purchase an additional roll which was posted promptly

January 31, 2026
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Reply from Wallpaperdirect

Thank you Sam for sharing your experience. We are delighted that we had the paper you needed to complete your project. We hope you will enjoy your new walls for many years to come!

Rated 5 out of 5 stars

Good selection of quality papers

Good selection of quality papers. Sent for samples which arrived reasonably quickly. The main order was delivered quickly and well packaged. Love the quality of the paper which was a joy to put up.

January 31, 2026
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Reply from Wallpaperdirect

Thank you Mark for sharing your experience. We appreciate your business and we hope you will return to us for another wallpaper project!

Rated 5 out of 5 stars

Great service

Great service - all our wallpaper rolls were from the same batch number which showed careful attention to detail.

January 31, 2026
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Reply from Wallpaperdirect

Thank you Elizabeth for sharing your positive comments. It is our standard operating procedure to fill an order with rolls from the same batch as this is really important for wallpaper orders. We hope you will enjoy your new Laura Ashley wallpaper for many years to come!

Rated 5 out of 5 stars

Good service

Good sample service, followed up by a simple purchase process and an on time uncomplicated delivery. Wallpaper was excellent quality and delivered in good condition with all batch numbers matching

January 31, 2026
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Reply from Wallpaperdirect

We love to hear that we have good service! Thank you for sharing your feedback. We hope you will enjoy your new geometric wallpaper - a very chic design!

Rated 5 out of 5 stars

Reasonable price for my choices

Reasonable price for my choices. Very quick delivery. Everything wrapped well in sturdy box. Would buy again from Wallpaperdirect as I know they are reliable.
Recommend.

February 12, 2026
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Reply from Wallpaperdirect

Thank you for your positive feedback. We will look forward to your next order. Thank you also for recommending us!

Rated 1 out of 5 stars

Beware of returns ploicy

Purchased too much wallpaper and had 8 perfect rolls left of quite an expensive design. The decoration ran into problems delaying our ability to finish the wallpaper. Asked if we could return but denied because beyond the 30 day return policy. The wallpaper has not gone off of been damaged in anyway so think the policy is short sighted especially as we have many more rooms to decorate and won't be buying from wallpaper direct anymore

January 31, 2026
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Reply from Wallpaperdirect

We apologise that you are unhappy with our returns policy. Unfortunately we were unable to honor your request to make the return since your request was made 61 days after your order was delivered and was too far outside the return window. We have a limit of 30 days which is customary in our industry. The returns policy has limits for many reasons including batches, limited time to return goods to suppliers, and stock management.
We do appreciate your business and we hope that you will reconsider purchasing from us again.

Rated 5 out of 5 stars

Reliable service to Scotland

Reliable service to Scotland. So pleased with all my orders so far. Great range of wallpapers, free samples and website easy to navigate. Excellent communication if there is a slight delay with the order. Speedy delivery via FedEx. That the quality of the paper varies even when you buy from the same brand is not the fault of the company. Good value for money if you compare with other companies.

April 14, 2026
Unprompted review
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Reply from Wallpaperdirect

Thank you Kerstin for sharing your nice feedback. We appreciate your repeat business and we hope to see you again very soon!

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service. Haven’t yet hang the wallpaper, but pretty sure it will look amazing. Thank you .

July 16, 2025
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Reply from Wallpaperdirect

You're welcome Sally! Best wishes on a successful installation of your new wallpaper!

Rated 5 out of 5 stars

I bought this for my son

I bought this for my son. He said hanging it was easy. The effect is very realistic, it looks rustic and cosy in his sitting room. He is delighted with the effect.

February 13, 2026
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Reply from Wallpaperdirect

Thank you Sue for sharing your experience. It is amazing how realistic brick wallpapers can be. We are so pleased your son is delighted with his new sitting room!

Rated 4 out of 5 stars

Satisfied with delivery and the quality…

Satisfied with delivery and the quality of my purchase would use wallpaperdirect again

February 13, 2026
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Reply from Wallpaperdirect

Thank you Rosalind for taking the time to offer your review. We will look forward to your next order! We appreciate your business!

Rated 5 out of 5 stars

Looks amazing

Looks amazing

January 30, 2026
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Reply from Wallpaperdirect

Thank you Sandra for sharing your review. We would love to see your finished results if you would like to share photos. Stripes are in so it would be fantastic to see how your new wallpaper looks in your home! Please feel free to share the images with us by tagging us on social @wallpaperdirect or emailing us at Social.WPD@brewers.co.uk

Rated 3 out of 5 stars

Excellent wall paper at great price

The wallpaper was fantastic well packed and eventually arrived in good order, the only problem was they used Evri to deliver, well I say deliver! After they say they delivered it eventually went back to the supplier and they had to resend twice😬 Having said that , the people I spoke to at wallpaper direct were very helpful and sorted it out very quickly.

January 29, 2026
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Reply from Wallpaperdirect

We are sorry that you had issues with the delivery of your order. We are grateful that you were pleased with our team and how they handled the situation. We strive to provide excellent service and it is unfortunate that the service you received from the courier affected your review of Wallpaperdirect. We do appreciate your business and we hope this issue will not impact your decision to return to us again next time you are looking for wallpaper.

Rated 5 out of 5 stars

Wallpaper Direct were able to supply…

Wallpaper Direct were able to supply precisely what we wanted at a competitive price in a very timely manner. We have little doubt that when a need arises in future W.D. will be our first choice.
The product arrived very well packaged to our complete satisfaction.

February 12, 2026
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Reply from Wallpaperdirect

Thank you Howard. We will look forward to seeing you again someday! We appreciate your business!

Rated 5 out of 5 stars

Fast delivery as promised

Fast delivery as promised. Beautiful and high quality wallpaper!

February 7, 2026
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Reply from Wallpaperdirect

Thank you Debra for your 5 star review! We appreciate your nice comments and your business. We hope you will return to us next time you are redecorating!

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