Warner Bros. UK Reviews 

It used to be my favorite company in the industry until they decided to be judges without evidence. Its a pity.

Justice for Johnny

Low score for supporting domestic violence

I condemn your actions against Jonny Depp. Your enabling a very bitter woman who absolutely played Jonny to continue to ruin his life. Not only that, but you've damaged the longevity and sustainability of your franchise such as, fantastic beasts. Jonny made those films, his exceptional ability to bring life to films through his incredibly entertaining characters that frankly only Jonny has the capability to pull off. I don't know if your aware of the publics views on the judges verdict - an overwhelming majority deplore the result. These are the same people who now won't be so enamoured by your products due to the lost of such and incredible talent, Jonny Depp. You've made a gargantuan mistake. I strongly urge you to reconsider your actions.
Also really peeved youve made it that difficult to find a complaint contact - hence me having to post here.

I wish I could rate 0 stars!

The way Johnny depp has been treated is a joke! Never again will I be purchasing from yourselves if this is how you treat people!

There’s people in the world that suffer from abuse just like Johnny & need help but you’ve completely done the opposite!

I seriously hope you realise how much business you’re going to lose because of this.

Absolute disgrace!!

I will never watch another Warner bros when you discriminate against John Depp & crucified his career!!!! Well done but I hope everyone does the same!!! I SUPPORT JONNY DEPP!!!
I BELIEVE MR DEPP!

Their website states payment is only taken when your order is despatched. They took my payment three weeks before the item was due to be released! I emailed twice to enquire and received no response.
Avoid!

Do not purchase from this company! How a company like Warner Bros have zero customer service is beyond me. I ordered a jumper for my daughters for a dress down day at school. I paid extra for the express delivery, this was over 2 weeks ago with still no jumper! You call the number and after 60 seconds it goes to the answer phone, no one has ever answered the phone. I’ve emailed, contacted them on their Facebook, Instagram and the generic form and have never had a reply to anything! Quick enough to take my money - so disappointing and even more disappointing to not have received the jumper 😡 don’t waste your money!

Dreadful service
I ordered 2 items plus a free gift delivery 2 to 3 days, over a week later I'm still waiting and this morning I've received the free gift only!!!! These items were for my daughters birthday which was 2 days ago. I've sent two emails and phoned but keep getting cut off so annoying I wish I'd read the reviews first!!!

Update on this: I received a reply on the 6th August (2 weeks after empty parcel arriving and trying to complain) saying a new order will be posted (and it was) but they sounded swamped and confused.

Changing to 3 stars as at least they rectified the order.

*************

Should have read the reviews before buying. I've literally been posted an empty parcel??! I've tried ringing and their contact form but I'm not able to get through to anyone. And because I used a guest account I can't access anything!
Tempted to send the bailiffs round to seize £6.99 worth of goods!

"shop.warnerbros.co.uk"
By far one of the worst companies I've ever used.
Ignored the majority of my emails. You have to be very persistent to get a response and from a strange @xsell.co email.
I was sold an item that wasn't as described with parts missing and was dirty. I Was told the configuration of this product has been changed, but yet they still advertise the same way after nearly a month later...
I Posted the item back using their free post RUBH-HUGK-RJBU address and now they are claiming they don't have it after me posting 14 days ago.
They use the same shipping and return address as ebay shop "theentertainmentstore" that appears to be the same company under a different name. Who had equally bad quality products and had even glued the cardboard sleeve from the packaging to the products cellophane damaging it, after i politely asked that it was delivered in time as it was a Birthday gift..
Ordered 21/06/20
Received 25/06/20
Returned 01/07/20 (Same Day they responded with return address)
Refunded 21/07/20
WB didn't respond so i had to contact my credit card company for the refund.

Once again I wish I'd read the reviews first.

Order a 4K Blu-ray.

After ordering I realised I aready had a copy - my fault I accept.

However I filled in their online form to cancel within 24 hours.

Why no facility to cancel directly via the web site like other companies?

No response to the contact form so filled out another one.

Next day I received an email confirming shipping.

To date I haven't received a response to either of my contact form submissions cancelling the order.

First and last order from me from Warner - nil customer service.

Beware this company.

"Unfortunately, now that Flixster Video has shut down globally, we are unable to assist with any issues regarding the migration.

We value your time and appreciate your understanding."

No email was sent to notify me outside the US of this change I bought at Extra charge to have digital copies of movies from Warner Bros for LIFE and we outside the US are just being told go duck yourself. How is that customer service, it's not like it's a physical goods that will need to be shipped from the US. Never again will I purchase any Warner Bros product.

Avoid like the plague!! The online Warner Bros shop has got to be one of the worst online retail experiences I have ever had. I am yet to receive my purchase made on the 20th of April, and have had no response whatsoever to my emails and voicemail messages. Customer service is non-existent,and frankly a company of this stature should be ashamed of themselves. I shall be taking this matter further to ensure that i get my refund, and implore any one looking to purchase an item from this company, to purchase from a more reputable company. The number of negative reviews on here speaks volumes about the attitude of this company towards its customers.