Warren James Jewellers Reviews 

18,798
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 6,488 reviews, reviewers had a great experience with this company. Consumers consistently praise the stunning quality and fine craftsmanship of the jewellery, noting that the items look truly wonderful and arrive neatly packed inside beautiful presentation boxes. People also love how exceptionally fast and reliable the overall delivery service is, with online purchases reaching them safely right on schedule. Though some customers experienced occasional unexpected delivery delays, missing items in their packages, or shipments taking much longer than originally anticipated. A few reviewers also mentioned encountering difficulties getting helpful responses when contacting customer support regarding missing order updates or tracking details.

What people talk about most

Product

Consumers find product to be positive, highlighting the beautiful designs, reasonable prices, and overall... See more

Delivery service

Users describe positive interactions with delivery_service, noting that purchases generally arrive quickly,... See more

Quality

People report positive experiences with quality, highlighting reasonable prices and reliable items that last... See more

Order

Clients share ambiguous opinions on order, as many reviewers highlight a smooth and fast online purchasing... See more

Service

Customers had positive experiences with service, consistently praising the excellent quality, reliable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered bracelet with free necklace which arrived today with Royal Mail but it should have been Saturday .its for my granddaughter so fingers crossed she’s going to like it .good price an good quality... See more

Company replied

Rated 5 out of 5 stars

Was looking for affordable pair of gold hoop earrings that were a decent size and came across Warren James Jewellers. I liked their range and prices and found not one, but two, pairs of gold hoop earr... See more

Company replied

Rated 5 out of 5 stars

When I ordered the bracelet from Warren James I thought ouch with the price but shes 21 so its a special occasion and when it arrived I opened the beautiful box and I genuinely amazed at how absolute... See more

Company replied

Rated 5 out of 5 stars

Hi ordered some stunning earings off the website. I'd never used their website before, I've always gone into a store. The process was very simply and they arrived a few days later. Great servic... See more

Company replied



Company details

  1. Jewelry Store

About Warren James Jewellers

Written by the company

Warren James are the UK's largest independent jeweller with 212 shops nationwide. Established in 1979 and still family owned, we are absolutely passionate about jewellery AND amazing prices...

This passion drives our meticulous attention to detail, ensuring that every item is crafted with precision and care. We are dedicated to sourcing only the finest materials, bringing our customers jewellery that embodies elegance, sophistication, and durability. Our collections cater to all occasions, from engagements and weddings to everyday wear, allowing people to celebrate life’s special moments with pieces you'll treasure forever.

At Warren James we also pride ourselves on offering outstanding value. By cutting out middlemen and using volume to drive down operating costs, we are able to deliver exquisite jewellery at prices that are accessible to all. Don't just take out word for it - compare our prices for yourself!

This combination of quality, affordability, and heartfelt passion for jewellery has earned them the loyalty of countless customers, making Warren James Jewellers a trusted destination for those seeking timeless beauty and unmatched craftsmanship.

We welcome your feedback. We don't always get things right though, but we are real people trying our best. If you ever have an issue - contact us through the website if you ordered online, or one of our shops where over 1000 staff are waiting to assist. We'll do our best to put things right.

Contact info

4.2

Great

TrustScore 4 out of 5

19K reviews

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4.2

All reviews

(18,798)

6,303 reviews in the last 12 months

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Rated 5 out of 5 stars

Very easy to order and excellent…

Very easy to order and excellent delivery time. Item came with paperwork and gift bag. Would use this firm again.

August 11, 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi,

5⭐ = making our day! 🌟

All the best,
Nicola

Rated 1 out of 5 stars

Item not received

Item not received

August 6, 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi Fran,

We’re sorry to hear your item hasn’t arrived. We can see that a member of our team is currently looking into this for you and will be in touch as soon as they have an update. 📦✨

All the best,
Nicola

Rated 5 out of 5 stars

Quick delivery and kept me informed…

Quick delivery and kept me informed and product was better then expected for price

August 7, 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi Dawn,

So glad your delivery was quick and our happy with your new jewellery. Thanks for the ⭐⭐⭐⭐⭐!

All the best,
Nicola

Rated 5 out of 5 stars

Timely arrival

Timely arrival, beautiful necklace

August 10, 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi,

Right on time and looking fabulous — that necklace clearly knows how to make an entrance! 😍✨

Take care,
Nicola

Rated 5 out of 5 stars

A gift for my wife

A gift for my wife, she’s delighted with it. A quality item and a fantastic price

August 10, 2026
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Reply from Warren James Jewellers

Hi John,

We’re delighted to hear your wife is so pleased with her gift — mission accomplished! 🎁✨

Take care,
Nicola

Rated 5 out of 5 stars

Great product

Great product, quick shipping and my wife loved it, thank you!

August 6, 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi Daniel.

We’re thrilled it arrived quickly—and even happier that your wife loved it!

All the best,
Nicola

Rated 5 out of 5 stars

Beautiful jewellery, great price and so easy to order

I ordered a bracelet for my Granddaughter and it arrived today. Absolutely beautiful she is going to love it. I have ordered jewellery from them many times before and I’ve never been disappointed. From ordering to delivery has always been so easy

August 10, 2026
Unprompted review
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi Janet,

We’re delighted you love shopping with us and hope your granddaughter loves her beautiful bracelet! ✨🥰

Take care,
Nicola

Rated 5 out of 5 stars

Anklet

Good quality lovely item
Value for money
Quick delivery

August 10, 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi Jackie,

Yay! 🎉 Thanks for the 5⭐!

All the best,
Nicola

Rated 5 out of 5 stars

fast delivery

fast delivery
perfect condition

August 6, 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi Natalie,

Five stars? We’ll take that! 🌟

Take care,
Nicola

Rated 5 out of 5 stars

Affordable gold earrings

Was looking for affordable pair of gold hoop earrings that were a decent size and came across Warren James Jewellers. I liked their range and prices and found not one, but two, pairs of gold hoop earrings that I really liked and, more importantly, could afford. One pair turned out to be perfect for my niece's wedding. They're both very comfortable to wear, and I am very happy with my purchase, which was straightforward, and delivery was fairly quick too.

July 5, 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi,

Thank you so much! 💖 We’re delighted you found not one, but two pairs of hoops to fall in love with! ✨ And one even got the wedding invite — sounds like those hoops are ready to party! 🥰💎 We’re so glad you’re happy with your purchases!

All the best,
Nicola

Rated 1 out of 5 stars

Wrong item sent and communication…

Wrong item sent and communication awful. Making me pay to send item that was wrong back.

August 6, 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi Steve,

We’re really sorry we got this wrong! 😔We also apologise for the communication — we’ll do our best to put this right! 🤞

All the best,
Nicola

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