Warren James Jewellers Reviews 

18,758
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 6,440 reviews, reviewers had a great experience with this company. Many consumers praise the stunning jewellery selection, noting that the pieces look gorgeous, sparkle brilliantly, and match the online descriptions perfectly. Reviewers frequently mention that ordering online is simple and convenient, complemented by safe packaging and remarkably fast delivery times. However, some people mentioned experiencing frustrating delivery delays that caused packages to arrive well after special occasions. A few other people also felt that the quality of certain items fell short, reporting issues with items tarnishing or fading quickly. Consequently, these shoppers stated they would hesitate to use the online purchasing service again in the future.

What people talk about most

Product

Consumers find product to be positive, highlighting that items are well made, stunning, and offer great value... See more

Delivery service

Clients share positive opinions on delivery_service, noting that orders generally arrive quickly and safely.... See more

Quality

Reviewers highlight positive aspects of quality, noting that the jewellery is stunning, well made, and... See more

Order

Customers had ambiguous experiences with order processes, highlighting a split between positive and negative... See more

Service

Customers consistently note positive experiences with service, highlighting fast delivery and helpful staff... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a problem finding my order for a high value product. With no telephone number to contact anyone regarding my issue, I phoned the Stockport shop , I spoke to a lovely lady called Chelsea. She was... See more

Company replied

Rated 4 out of 5 stars

Ordered bracelet with free necklace which arrived today with Royal Mail but it should have been Saturday .its for my granddaughter so fingers crossed she’s going to like it .good price an good quality... See more

Company replied

Rated 4 out of 5 stars

Quick service thankyou but after sale service much to be desired. As this was a gift to my sister I wanted it to be sent to her so I put on the order her address but the website changed it to mine an... See more

Company replied

Rated 5 out of 5 stars

I always buy my jewellery from Warren james had some pieces for years never look any different. They are such good value for money. Thus was the first time ordered online but l would do it again. Good... See more

Company replied



Company details

  1. Jewelry Store

About Warren James Jewellers

Written by the company

Warren James are the UK's largest independent jeweller with 212 shops nationwide. Established in 1979 and still family owned, we are absolutely passionate about jewellery AND amazing prices...

This passion drives our meticulous attention to detail, ensuring that every item is crafted with precision and care. We are dedicated to sourcing only the finest materials, bringing our customers jewellery that embodies elegance, sophistication, and durability. Our collections cater to all occasions, from engagements and weddings to everyday wear, allowing people to celebrate life’s special moments with pieces you'll treasure forever.

At Warren James we also pride ourselves on offering outstanding value. By cutting out middlemen and using volume to drive down operating costs, we are able to deliver exquisite jewellery at prices that are accessible to all. Don't just take out word for it - compare our prices for yourself!

This combination of quality, affordability, and heartfelt passion for jewellery has earned them the loyalty of countless customers, making Warren James Jewellers a trusted destination for those seeking timeless beauty and unmatched craftsmanship.

We welcome your feedback. We don't always get things right though, but we are real people trying our best. If you ever have an issue - contact us through the website if you ordered online, or one of our shops where over 1000 staff are waiting to assist. We'll do our best to put things right.

Contact info

4.2

Great

TrustScore 4 out of 5

19K reviews

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4.2

All reviews

(18,758)

6,268 reviews in the last 12 months

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Rated 5 out of 5 stars

The chain was exactly as shown fitted…

The chain was exactly as shown fitted perfectly
I have friends who also order from warren James and can't praise them enough
Would certainly order from them again

August 6, 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi Susan,

We’re delighted the chain was a perfect fit! ✨ Thank you so much for recommending us to your friends.

Take care,
Nicola

Rated 1 out of 5 stars

Took 12 days to arrive

Took 12 days to arrive. Poor customer service. Flimsy jewellery. Wouldn't purchase again. Not exactly cheap either

August 10, 2026
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Reply from Warren James Jewellers

Hi,

Thanks for the honest feedback! 😅 Sorry your order took the scenic route, and that the jewellery didn’t quite hit the mark. We’ll take the feedback on board — and aim to do better next time! 😉

Take care,
Nicola

Rated 5 out of 5 stars

Excellent delivery

Excellent delivery, kept informed , a good price and very pleased with the bracelets.. exactly as shown and really nice quality .

August 6, 2026
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Reply from Warren James Jewellers

Hi Joanne,

We’re so glad your bracelets arrived safely and were just as lovely as you hoped! ✨

All the best,
Nicola

Rated 5 out of 5 stars

Lovely jewellery

Very happy with my purchase. It looks lovely on. Great product and great service. Would highly recommend this company.

August 6, 2026
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Reply from Warren James Jewellers

Hi Brenda,

We’re delighted you’re loving your jewellery! ✨ Looks like you’ve found a new favourite — and we’re absolutely here for that sparkle! 😉💎

All the best,
Nicola

Rated 5 out of 5 stars

Order was delivered on time

Order was delivered on time. Beautiful necklace and was as described. Will buy from them again.

August 9, 2026
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Reply from Warren James Jewellers

Hi Heather,

We’re delighted you love your necklace! ✨ Right on time, exactly as described, and ready to sparkle — we’ll be thrilled to welcome you back for your next jewellery find!

Take care,
Nicola

Rated 5 out of 5 stars

Great website and fantastic price for…

Great website and fantastic price for quality jewellery and fast delivery , highly recommend

August 10, 2026
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Reply from Warren James Jewellers

Hi James,

Thanks for the ⭐⭐⭐⭐⭐! Love to hear you found our jewellery quality and would highly recommend us.

Take care,
Nicola

Rated 5 out of 5 stars

SOOOO NICE

Staff in Stockport are so nice and helpful.

August 6, 2026
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Reply from Warren James Jewellers

Hi Sharon,

Thank you for the kind words, we will be sure to pass onto our staff at Stockport.

All the best,
Nicola

Rated 5 out of 5 stars

Brilliant! I ordered a 3 stone diamond ring in the…

I ordered a 3 stone diamond ring in the evening and had a phone call the following morning to let me know it was being delivered the next day and it arrived exactly when I was told it would.
The ring is stunning and extremely well made. I bought it in the sale and paid less than half the original price so I was delighted with my purchase.
Fantastic service all round.

August 9, 2026
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Reply from Warren James Jewellers

Hi Jo,

What a sparkling success! 💎✨ Next-day delivery, a stunning ring, and less than half price—sounds like you bagged a real gem of a deal 😉 Thanks for the fantastic review!

All the best,
Nicola

Rated 4 out of 5 stars

Came quickly

Came quickly, happy with the necklace which was a gift for a friend, only gripe was the gift bag I paid extra for was crammed in the parcel and the bow very creased but all good after I steamed it ( yes I am very fussy! 😱) overall very good

June 20, 2026
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Reply from Warren James Jewellers

Hi Gyl,

Thank you for your lovely review! 🥰 Sorry to hear about how the gift bag arrived.

All the best,
Nicola

Rated 5 out of 5 stars

Happy Customer

Easy to order ,was delivered a few days later ,well packaged !

August 4, 2026
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Reply from Warren James Jewellers

Hi Alan,

We ❤️ happy customers! Thanks for the 4⭐

Take care,
Nicola

Rated 5 out of 5 stars

Easy platform to use

Easy platform to use, kept me up to date on delivery, product came well packed, would fully recommend 👌

August 8, 2026
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Reply from Warren James Jewellers

Hi Trevor,

Thank you for the ⭐⭐⭐⭐⭐! Love to hear you would fully recommend us to 😊

All the best,
Nicola

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