Had a problem finding my order for a high value product. With no telephone number to contact anyone regarding my issue, I phoned the Stockport shop , I spoke to a lovely lady called Chelsea. She was... See more
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Stockport, United Kingdom
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Reply from Warren James Jewellers
The chain was exactly as shown fitted perfectly
I have friends who also order from warren James and can't praise them enough
Would certainly order from them again

Reply from Warren James Jewellers
took 3 weeks to arrive when it was advertised to take up to 15 days
Took 12 days to arrive. Poor customer service. Flimsy jewellery. Wouldn't purchase again. Not exactly cheap either

Reply from Warren James Jewellers

Reply from Warren James Jewellers
I was quite disappointed with the delivery time. As when ordering, it didn’t mention the delivery time correctly due to which I missed to give my personalised gift .

Reply from Warren James Jewellers
Excellent delivery, kept informed , a good price and very pleased with the bracelets.. exactly as shown and really nice quality .

Reply from Warren James Jewellers

Reply from Warren James Jewellers
Very happy with my purchase. It looks lovely on. Great product and great service. Would highly recommend this company.

Reply from Warren James Jewellers
Order was delivered on time. Beautiful necklace and was as described. Will buy from them again.

Reply from Warren James Jewellers
Great website and fantastic price for quality jewellery and fast delivery , highly recommend

Reply from Warren James Jewellers

Reply from Warren James Jewellers

Reply from Warren James Jewellers
I ordered a 3 stone diamond ring in the evening and had a phone call the following morning to let me know it was being delivered the next day and it arrived exactly when I was told it would.
The ring is stunning and extremely well made. I bought it in the sale and paid less than half the original price so I was delighted with my purchase.
Fantastic service all round.

Reply from Warren James Jewellers
Came quickly, happy with the necklace which was a gift for a friend, only gripe was the gift bag I paid extra for was crammed in the parcel and the bow very creased but all good after I steamed it ( yes I am very fussy! 😱) overall very good

Reply from Warren James Jewellers

Reply from Warren James Jewellers
Easy platform to use, kept me up to date on delivery, product came well packed, would fully recommend 👌

Reply from Warren James Jewellers
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