I purchase a breitling super avenger via watch finder. After several months of ownership the box has broken, Abi Johnson has quickly dealt with my request ( same day ) in send me a brand new box….. e... See more
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Review summary
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Great watch Rolex Explorer 40, good customer service from Sean who walked me through the process and was able to help me with delivery to another address due to work commitments. Sean went above and b... See more
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I have used Watchfinder in Leeds twice now and cannot recommend them highly enough. My most recent experience was purchasing an Omega Seamaster. Matt took time to ensure the watch met their standard... See more
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I received a watch as a 50th birthday present from Watchfinder and couldn’t be happier with both the watch and the aftersales care. I’ve asked a couple of questions about its maintenance over the last... See more
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Company details
Written by the company
Founded in 2002, Watchfinder & Co. has paired over 320,000 people with their perfect luxury pre-owned watch, both in-store and online. Furthermore, it offers countless models from around 70 different brands, from Rolex to Breitling, Cartier to Omega and more. Each year more than 26,000 luxury watches are meticulously inspected, authenticated and prepared by accredited watchmakers at one of its independent service centres. At Watchfinder, you can choose whether to buy a watch or upgrade your existing one with a part exchange. You can even sell your watch at a highly competitive rate. For your peace of mind, every watch they sell comes with a 24-month warranty.
Watchfinder & Co Support
Written by the company
- Aftersales
- We aim to provide you with the best service possible, both in-store and online. Buying a luxury watch is a special experience; we want to make sure that experience is enjoyable from start to finish — and beyond. If you have a customer service query, please contact the Aftersales team at: Aftersales@watchfinder.co.uk
- Authenticity
- Our team of highly experienced watchmakers at our manufacturer-certified service centres check the authenticity of every watch we receive using manufacturer-approved tools and equipment. We operate on a strict zero-tolerance policy for fake watches and fake parts.
- Quality
- Every watch we sell has been inspected and prepared by our expert team of watchmakers at one of our manufacturer-certified service centres using manufacturer-approved tools and equipment. It then undergoes rigorous testing to ensure its condition, accuracy, efficiency and water-resistance meet manufacturer specifications. Our 60-step process ensures any problems are flagged and dealt with immediately.
- Our Warranty
- Every watch we sell comes with a comprehensive 24-month warranty for your peace of mind. If at any point your watch doesn’t seem to be operating as you expect it to, you can contact our Aftersales team to have the problem resolved at: Aftersales@watchfinder.co.uk
- Money-Back Guarantee
- We give you a fourteen day, no questions asked returns policy on all watches purchased online. That way, if you aren't able to visit our boutique, you can still try a watch on with no obligation to keep it.
- What happens if something goes wrong
- Although we do our utmost to ensure every watch we sell is without problem, there may be a situation that requires our assistance. If that does happen, you can contact our Aftersales team who will work with you to resolve the issue to your satisfaction. You can contact the team at: Aftersales@watchfinder.co.uk
Contact info
23 Kings Hill Avenue, ME19 4UA, West Malling, United Kingdom
- 01622 621392
- aftersales@watchfinder.co.uk
- www.watchfinder.co.uk
4.7
Excellent
40K reviews
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Quick and easy to talk to
Quick and easy to talk to, Quick delivery, nice watch, only thing I didn't like was the paper tag on the strap, DONT RIP IT OFF before being satisfied, the wife nearly did.
August 12, 2026
Reply from Watchfinder
Hello,
Thank you for choosing Watchfinder, and for sharing your experience. We’re delighted you’re happy with your watch and we have taken into account your comments about the paper tag.
We’re continuously reviewing how we can improve our processes, so your feedback is greatly appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Quality and amazing experience
The whole experience of buying a quality watch was amazing. The people that I dealt with were extremely professional and knowledgeable about the watch I had chosen to buy. The assurance and stringent checks that Watchfinder carry out plays a major part in the experience as it gives you the confidence to make a purchse of this kind.
August 7, 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Alfie at Watchfinder turn my part ex…
Alfie at Watchfinder turn my part ex deal around smoothly on a Iwc purchase, and i even got slightly more for my watches making the deal sweeter.
August 12, 2026
Unprompted review
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Alfie. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Brilliant buying experience
Great communication from the team. Answered all my questions. Really quick delivery too. Very happy customer here
August 12, 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Brought watch from you. Staff helpful and pleasant.
Brought watch from you, so come back for repair, service, staff pleasant and happy to help.m
August 5, 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience with our Aftercare team.
Should you ever need help finding a new watch, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
First time purchasing from Watchfinder
First time purchasing from Watchfinder.
Presale team were patient and great to deal with. I traded in two watches towards another watch. There were a couple of issues along the process however this happens so happy that they were resolved days later however the watch ordered was described as ‘Excellent Condition’. Watch arrived with clear damage to the sapphire glass which was not shown in the images. I contacted Watchfinder the same day to report the damage, 2 days later contacted to after sales who now directed back to presales. Still awaiting update on the most suitable resolution. I just feel quite disappointed with something that I was so excited to receive that had the obvious mark.
August 6, 2026
Unprompted review
Reply from Watchfinder
Hello,
Thank you for sharing your feedback. We’re truly sorry the condition of your watch wasn’t as expected.
As perceptions of condition can vary, our ratings have been developed by our experts to provide a consistent reference framework for assessing each watch. You can find the definitions for each rating on the product listings page of our website.
A member of the Aftercare team has contacted you directly, and will support you with resolving this issue.
Kind regards,
The Watchfinder Team
great communication
Really good, honest communication from the watchfinder team make them a joy to shop with. I enquired about a watch and was given a thorough run-through of any blemishes on the one I was looking at. This helped shape my decision and gave me a really accurate picture of the condition of the watch, which arrived on time and in perfect condition. I couldn't be happier. Will definitely use them again on my next purchase.
August 12, 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
I ordered a watch on their website…
I ordered a watch on their website which was promptly confirmed & delivered within 48hours of ordering.
The watch was in immaculate condition.
I’d have no hesitation in purchasing from them again.
August 4, 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Perfect transaction
Perfect transaction. My watch was dispatched very quickly and arrived the next day, oliver looked after me and the watch was in excellent condition so 5☆ all round. Thanks.
August 10, 2026
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Oliver. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Excellent service (Reseller via…
Excellent service (Reseller via Watchfinder). Watch in superb as new condition at a good price. Communication, handling and delivery all flawless. Thank you, would definitely use Watchfinder again.
August 10, 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Watch Sale
Very easy from first email and offer, until money paid into my bank account.
August 7, 2026
Unprompted review
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
Should you ever need help finding a new watch, or would like to sell or part-exchange another watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
The deal was very fair - the owner experience this time a bit disappointing
The deal was very fair. 4th watch I’ve purchased over the years.
The downside this time - the bracelet broke after 3 days and it has now been back with the aftercare team and I’m waiting for an update.
August 3, 2026
Reply from Watchfinder
Hello,
Thank you for sharing your feedback. We’re truly sorry that you have faced an issue with the bracelet of your watch. This is not the experience we aim to provide for our customers.
A member of the Aftercare team has contacted you directly, and will support you with resolving this issue.
Kind regards,
The Watchfinder Team
I purchase a breitling super avenger…
I purchase a breitling super avenger via watch finder. After several months of ownership the box has broken, Abi Johnson has quickly dealt with my request ( same day ) in send me a brand new box….. excellent customer service, will definitely use them again .
August 11, 2026
Unprompted review
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience with our Aftercare team. Abi will be delighted to know her efforts made such a difference.
Should you ever need help finding a new watch, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Excellent service from Watchfinder
Excellent service from start to finish. The only gripe would be they give you a starting price for your watch, then when inspected always knock a service charge that the watch will need.
Other than that the rest of the sale was spot on. DHL were excellent.
July 31, 2026
Unprompted review
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
Should you ever need help finding a new watch, or would like to sell or part-exchange another watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
There is no case for recommending them
I simply can't recommend using them. The offers for purchasing watches or part-exchanging them are fine, but the entire process, including the way they handle collection and delivery, as well as the customer service, is subpar. Considering that other companies are offering similar prices, customer service and care are the most important part of transactions in the watch world nowadays. You can purchase and sell a watch everywhere nowadays. Therefore, if the part that is tied to a customer interaction is not a 12 out of 10, there is no reason to recommend anyone. As far as Watchfinder is concerned, they are not even close to being a 10 out of 10.
Update 13 August 2026: While my timepiece has been delivered, there has been no attempt to contact me, as per their reply. So please take this as an incorrect statement from Watchfinder when reading this review.
August 10, 2026
Unprompted review
Reply from Watchfinder
Hello,
We’re really sorry to read about your experience; this is not the level of customer service we aim to provide.
Our Voice of the Customer Manager has reached out to you today, to discuss your experience.
Thank you for giving us the opportunity for improvement.
Kind regards,
The Watchfinder Team
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Watch in great condition and delivery…
Watch in great condition and delivery was exceptionally prompt.
August 10, 2026
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Good price and prompt delivery
August 3, 2026
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
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