Water2buy Reviews 388

Was easy to install except from the fact that you have to push in really hard the water connectors before one can lock them, but for the rest no problem.

Excellent from start too finish we ordered the incorrect size water softener and had too return for different size unit. Water2buy were brilliant and nothing too much trouble. Have arranged too have the incorrect unit we ordered and arranging for correct unit too be delivered. 10/10. Would definitely use again. Thanks

The water hardness test set price was 110,- NOK, the shipping 116,- (expensive). But the worst was the bill from the handler of the small packet for the VAT: 257,- NOK. Most of it for handling the payment of VAT.

I will therefore never use Water2buy again, since they are not able to include VAT in their original price.

Top notch service. Works a treat

Bought reverse osmosis system 3 years ago and product works v well. Developed a pinhole leak after a few years of use and a part was sent to fix it straight away after I provided photos of problem. Prompt response and good follow up whenever an issue.

Installation was easy but unfortunately I had some issue with the automatic regeneration. I contacted support team and after a quick response I got the required replacement parts. System is running smoothly and I appreciate the attention and quick response of W2B team. I recommend this company and products.

Once installed the set up instructions are sufficient to get the systems calibrated and operational. When we encountered what seemed to be a "problem", Steve in Customer Service successfully (and patiently) took us through the diagnostic and remedy. Turns out the system had been operating correctly all along; our low water consumption had masked that.

Just received my order of the large water softener. Delivery by DPD. Not fitted yet, but it's clear to me that great thought was put into the design of the product and particularly the packaging so that it wouldn't get damaged in transit.

Edit: Fitted softener a few months ago. Working well. Very happy

A Nightmare Installation Experience with Water2BUY EASY W2B200 Water Softener. If you can't deliver on your promises, don't make them in the first place. Installation is almost impossible with this product. The Water2BUY installation team was a nightmare, failing to confirm an installation date for 14 days before finally issuing a refund. I had to hire a plumber, and the first one canceled at the last minute. Two others refused to install this model, stating it was too difficult. In the end, I paid £850 to get it installed. What a nightmare! I haven't even used the product yet, but dealing with it has been a torturous experience.

Couldn't recommend this firm highly enough 👌
Needed just 1 Canister & they delivered it FOC 😉!👍!👌!.

I regret buying the filter from them. I ordered two bags of Salt and waiting almost one month for delivery.

Outstanding support when I had a problem with the motor.

I was recommended W2B by a friend who had already purchased. As they had an offer on I ordered a softener online which was a simple process as well as some crystal salt. They didn’t have a drinking tap I wanted but sent out a filter and also sent the salt out as soon as it came back into stock. Install was straight forward and as per the instructions. Responded to emails quickly. Would recommend and use again.

Ordered their last generation water softener. Received it. So far so good.

Ordered salt and cleaning solution for it 6 months later and they didn’t manage to deliver in more than a month. Calls it customer services and message keep saying a replacement is being sent and nothing comes. Their answer is that it is fine the water softener can run 2 weeks without salt (but then no softening…)

So I end up having a device doing nothing. Will probably replace it with a competitor product.

I've been getting replacment filters each year since 2010 from water2buy and have found them very helpful, reliable and overall providing a great service.

My old water2buy softener had a fault. I was given excellent technical assistance which helped me DIY a fix with the parts they sent. Great communications during this period. Very satisfied.

Excellent experience from start to finish. All queries dealt with quickly, and the fitter was very friendly and efficient. Highly recommended!

I had ordered a product from them but never received it, they send me all the time that it was on the way, but i never get it.
Have already passed 5 months and still nothing, it is a scam/ fraud company, and they refusing to refund my money!

Shocking Company to deal with, keep well away
Order with a promise of 2 day delivery, 10 days later it has not even been sent. I only bought it as the last water2buy softener stopped working with a motherboard failure. Water2buy promise on the website that they send out replacements for this fault. trust me they don't
This shambolic company should be ashamed of themselves

My water softener from Water2buy stopped working 2 months ago. Testing the water either side of the softener shows that the water is equally hard after going through the softener. So I began attempts to communicate, which started well but now they will not respond to emails or phone calls. I have given up, and ordered another one (from Screwfix). I will never buy again from Warer2Buy (including filters). Exasperated.