Water2buy Reviews 388

Excellent customer services. Ms Tanja responded promptly to my query and addressed concerns raised about an item I ordered that was damaged on delivery. Water2buy acted promptly and ensured a replacement was provided. Thank you very much.

To start with the good, I found the customer service extremely responsive, replying most often within 12 hours.
The middle: The product is OK, nothing special, made in China like so many of these water softener.
The bad: the instruction manual is just rubbish. Easy to follow, no problem with that, but the settings are ridiculously off. Like telling you to set the system for a regen every 1,200L whereas the quantity of resin and the ardess of my water implies a regen every 8,000 Litres => Do not trust the setting for the time before regen, test it by yourself by not doing a regen for a long time, measuring hardness every morning and counting how many litres have been consumed until hardness goes up.
Also the instruction are so bad that it does not mention the screw on the left that allows to adjust the hardness (basically a small bypass valve allowing you to mix soft and hard water if you don't want a 100% soft water.
Lastly, packaging was pretty much destroyed on arrival (but item works fine).

I have been dealing with Steven and the Water2buy team for 0ver 15 years. Always have a 5 star experience with them with undersink RO units. Simple straightforward install instructions for user installs. videos are even provided that makes set up easy. Products once serviced have been trouble free.
I have and will recomended Water2buy.

Ruick delivery although it was holiday season

We have had the worst experience, its been 4 weeks snice delivery and we are no closer to getting it fitted by them after pay £290 for installation. We have called a number of time but never get any answers and when they say they will call you back that also doesn't happen.

Stephen was very helpful and worked on my inquiry very fast. Great service thank you.

I recently purchased a water softener from Water2buy, and I couldn't be happier with my decision. From start to finish, the experience was nothing short of outstanding.

The customer service was exceptional. The team at Water2buy was incredibly knowledgeable and took the time to understand my specific needs. They guided me through the selection process, ensuring I got a product that was perfect for my home.

The installation process was smooth and hassle-free. The technician was punctual, professional, and demonstrated a high level of expertise. They explained everything in detail, leaving me confident in the system's operation.

Since using the water softener, I've noticed a significant improvement in the quality of water in my home. It's softer, cleaner, and has a noticeable difference in taste. I no longer have to deal with limescale buildup, and my appliances are performing more efficiently.

Thank you, Water2buy, for providing a solution that has greatly improved the quality of water in my home. I'm a satisfied customer and will happily refer others to your excellent services!

Point of Contact: Steven from Water2buy

Product: Reverse Osmosis Drinking System.

Issue: Replacement Filters went up in price by 212% without warning within a year of Purchase. These filters are needed for the running of the filter. They have to be replaced every 6 months. I was not informed when I originally purchased the item to expect the price to more than double. It is clearly unfair business practice and I am guessing this is illegal and have sent a complaint to trading standards.

Resolution: None. But they have acknowledged the problem and have promised to match pricing.

Customer Service: Disgusting. It has been almost 3 months and they are still chasing their tail.

Communication:
20th June: First complaint highlighting the issue.
23rd June: First response, promise to get back to me. Offered a discount of 20%.
24th June: Rejected Discount. Highlighted bad business practice.
1st July: Chased them for a response
4th July : Water2buy asked for a phone number to contact me.
6th July: I asked them to keep it via email and communicated all the points
7th July: Water2buy offered a full refund of the whole system. I provided all the details the same day.
11th July: Water2buy finally got in contact but only asked for a phone number. I responded this is not convenient and asked to keep communication via email.
13th July: Insisted on the phone number. I provided same day.
14th July: Chased them for a phone call. Called them 20 minutes on hold and no one picked up.
18th July: Finally got through to them. They offered to give me the original price of replacement filters. I provided all the details for them to send me codes to purchase on website. Asked for written confirmation.
19th July : Steven confirmed codes will work for lifetime. Now waiting for Codes
24th July: No codes, sent them a reminder email. Response from Steven. 'Hello Yes i have asked the web team and they will send you email today'
25th July: I sent them a reminder email.
27th July: I sent them a reminder email.
28th July: Response from Steven 'Yes the team will have it done today for you they are just checking over it to make sure it will work all the time thank s'
31st July: I sent them a reminder email.
1st August: Response from Steven 'Yes the team will have this today for you there are just testing it to make sure it works ok Hello,'
2nd August: I sent them a reminder email.
8th August: I sent them a reminder email.
9th August: Response from Steven 'Hello I just follow up with the team and they said they email you the codes did you get them ok ' .... I confirmed I did not get them.
10th August: Response from Steven 'Hello I ask the team on this for you this morning and i will have the code for you with in the next hour' .....I waited, no codes. I called Steven. promised me to resolve and to send 2 free filter sets. I asked for written confirmation of next steps immediately after the call. He promised to do so within 10 minutes. No confirmation. I sent him an email asking for confirmation. No response.
11th August: Steven responded 'Yes we have the set of filters on the way to you and you will have that with in the next 2-3 days' He ignored all the other points in the email. I emailed backed asking him to confirm the other points.
11th August: Link sent to me with codes. THE CODES DO NOT WORK!!!!!! I informed him immediately. No response.
14th August: I sent them a reminder email asking for a response.
15th August: Steven ' Hello Very sorry about this i have the team checking on this'
22nd August: I sent them a reminder email. A whole week and no follow up.
25th August: Steven 'Hello Yes I have ask the two for the update on this' I responded immediately very frustrated.
31st of August: Steven sent me another link. The codes do not work!!!
............................
As you can see above. They have acknowledged the problem. Promised to give me the right price for replacement filters. But since the 20th of June I am still chasing them for a resolutions and now we are into September.

This is shocking. I would not recommend this company for anything and I strongly urge others to opt for me credible companies for their filtration needs. If you run into problems they will not help.

Excellent service received from Steve.
Always kind and polite.
Have recommended to everyone,

This is my second time dealing with Steven and the Water2buy team. Always have a 5 star experience with them. Extremely helpful with any questions or queries on the water system. Videos are even provided that makes set up easy and I must say even outside of the warranty time they have been truly excellent. When someone installs a water softener it works fantastic but if something goes wrong it’s great to be able to go back to a company that always provides a 5 star service throughout the lifespan of the product. That is why I highly recommend Water2buy. Finally their products are robust and give an excellent service.

We have a water filter and tap fitted and have loved the taste of the filtered water. Recently, the supplied tap sprung a leak.
I contacted Water2buy and sent a couple of photos of the leak.
They are sending a replacement tap without messing me around.
That's great service and very much appreciated!

Water Softener fine at the start then started to play up. If it goes wrong you have to fix yourself and they will send parts out, been waiting since February for parts with an overflowing water softener. Warranty not worth the paper it's wrote on.

Great softener. Excellent after sale experience. During a recent move an important part was lost. I contacted the customer service who promptly sent out the part needed at no cost 2 times because I didn’t tell them I had moved. Top grade from me. Thank you!

Bought the model Z water2buy water softener and initially didn’t have the parts required to fit the softener and after a numbers of calls got the required parts delivered. Had the plumber install the water softener (Jul-23) up and running. Too early to comment on how the performance is but the W2B did well. Thank you Team. Sukh S (Reading, UK)

I have been using Water2Buy for several years now & I find them extremely efficient & most competitive.
They work very well, easy to fit & their Support Representatives are extremely helpful. I have no hesitation in recommending Water2Buy for all your filtration systems & enquiries.

Water2buy are an absolute nightmare, I would not deal with this company ever again.I have been trying to get my water softener sorted for the best part of 7 months, all I wanted was a engineer/ installer, long story short my floor is destroyed, it has been leaking for months
Shame on this company.

Hi I have had problems getting hold of my replacement filter pods,due to the Web site being revamped.

So I rang Steven and told him about my plight.

Steven imidiately agreed to replace my filters for free it was worth the wait..

Thank you Steven.

Regards Martin Steele

I can only say good things about water2buy!
Great products, and extraordinary support.

I have had a filtering system for about 8 years, which still works. I recently ordered the wrong membrane and got a replacement without any fees or other hassles.

I am now going to add a water softener and already look forward to it.

Good product, excellent customer service/after sales, very helpful

Nice company to deal with customer support is a great help when needed