disgusting water, allowing restaurants to charge for tap water. Sparkling barely has any bubbles anywhere you go and all just tastes awful
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See what reviewers are saying
Stay away from this company. They claim my 5 year contract was auto-renewed for 1 year because I did not inform them of my decision to not renew. However, don't fall for it! Under Australian cons... See more
We have been using Waterlogic for several years, they have really dropped the ball. Our coolers have stopped working twice in the last 12 months and it has taken over 2 months to get them fixed. No... See more
Company replied
BEWARE of this terrible company. Sales rep is a con. Promise whatever you want him to promise, deliver nothing afterward. Look at their contract carefully - they have fine print of automatical... See more
Company details
About Waterlogic Australia
Written by the company
Waterlogic is an innovative designer, manufacturer, distributor and service provider of drinking water dispensers designed for environments such as offices, factories, hospitals, restaurants, hotels, schools and public spaces. From freestanding, countertop and integrated dispensers to bottle filling stations, fountains and boilers, every solution focuses on delivering the best quality water in the safest and most sustainable way. Founded in 1992, Waterlogic was one of the first companies to introduce mains-fed dispensers to customers worldwide, and has been at the forefront of the market promoting product design and water quality, the application of proprietary technologies, sustainability and world-class sales and service.
Waterlogic has its own subsidiaries in 23 countries and an extensive independent global distribution network in over 50 countries. Its far-reaching market coverage means Waterlogic is the only water dispenser provider able to cover the full geographical needs of global customers under one roof. This supports our mission is to provide access globally to the best drinking water solutions to all organisations in a safe and environmentally-sustainable way.
Waterlogic has its own subsidiaries in 23 countries and an extensive independent global distribution network in over 50 countries. Its far-reaching market coverage means Waterlogic is the only water dispenser provider able to cover the full geographical needs of global customers under one roof. This supports our mission is to provide access globally to the best drinking water solutions to all organisations in a safe and environmentally-sustainable way.
Contact info
1 Farr Street Marrickville, NSW 2204, Sydney, Australia
- 1300 88 14 14
- service@waterlogic.net.au
- www.waterlogicaustralia.com.au
1.4
Bad
146 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Waterlogic Review
We have dealt with this company for a few years, and we are very happy with service etc and would recommend them to anyone
October 2, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Apartments@Docklands!
Great to hear!
Thank you for the positive feedback and we hope to continue the same service too you for years to come.
Regards,
Michelle
Waterlogic Australia
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Would recommend to anyone
Professional, co-operative, responsive, efficient.
October 2, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Wonderland Child Care Centre!
Thank you for the positive feedback and very happy to hear you are enjoying our products at your centre. We hope to continue the same reliable service too you for many years to come.
Of course if there is anything else we can assist you with please have no hesitation in getting in touch.
Regards,
Michelle
Waterlogic Australia
Bad experience
October 2, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Schiavello Manufacturing,
I'm sincerely sorry for the bad experience you feel you have had with us. We are interested to find out more to improve this situation moving forward. I have personally passed this matter on to our Customer Service Manager Jaime who will be in touch in the next 48 hours.
Regards,
Michelle
Waterlogic Australia
Excellent service
No fuss, a mere telephone call and arrived on time.
October 2, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Fischer McCrae!
Thanks for the positive review! Great to hear from happy customers as we hope to continue the same level of service too you for many years to come!
Regards,
Michelle
Waterlogic Australia
Total lack of communication
Waterlogic failed to notify us that they had taken over from our previous supplier.
We had to ring for a service call that was supposed to be done on a periodic basis.
The person who came to service our unit was very untidy in appearance.
So far, very unimpressed with Waterlogic.
October 2, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Reflective Fabrications,
Thanks for taking the time to let us know how your experience has been thus far. I'm sincerely sorry for the communication experience you had with us when the merge happened as we are continually trying to improve in this area.
In regards to the Technician who came and serviced your unit, I have personally communicated your review internally to Michael our Chief Operations Officer. He will investigate this issue for you and will be in contact in the next 48 hours.
Regards,
Michelle
Waterlogic Australia
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Reliable, quality filtered water unit. Excellent servicing and maintenance.
Have had a water filter from Waterlogic for more than 10 years.
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Aiki Centre!
It's great to hear from such a longstanding customer!
We hope to continue the same level of service too you for many years to come and of course, if there is anything else we can assist you with please have no hesitation in getting in touch.
Regards,
Michelle
Waterlogic Australia
Co2 connection problems
Nice idea except we find it hard to connect the co2 bottle to the system
Always seems to have a problem and we go through a co2 bottle within one week..
Very annoying and no support
Great filtered water and great chilled filter water
But yeah reason for getting system was for carbonated water which is no longer available due to connection problems
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Parkers Cafe,
Thanks for taking the time to let us know how your experience has been thus far. I have personally communicated your review internally to Michael who is our Chief Operations Officer. He will investigate this issue for you and will be in contact in the next 48 hours.
We look forward to you enjoying all aspects of your system in the not so distant future.
Regards,
Michelle
Waterlogic Australia
No service never seen them
We have been with them for nearly 3 years and once our contract is over I won't be back. Only gets serviced when we call them to come and do it or if it stops working. Never heard from them
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Todd,
Thank you for taking time out of your day to let us know what your experience with us has been like. I'm sincerely sorry for the communication experience you have had with us thus far and that you feel you do not want to continue at the end of your contract. To try and improve this situation moving forward I have personally passed this matter on to our Customer Service Manager Jaime who will be in touch in the next 48 hours.
Regards,
Michelle
Waterlogic Australia
Reply from Waterlogic Australia
Hi Elite Tyre Group,
I'm sincerely sorry for the communication experience you have had with us thus far. To improve this situation moving forward I have personally passed this matter on to our Customer Service Manager Jaime who will be in touch in the next 48 hours.
Regards,
Michelle
Waterlogic Australia
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Never had any trouble
I've had Waterlogic water cooler (hot & cold) in my office for over 10 years and can't complain whatsoever. One time that it was leaking due to a fault (as it machine was getting old), it was replaced straightaway with no drama.
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Secretarial Express!
It's great to hear from such a longstanding customer! We hope to continue the same level of service to you for many years to come and of course, if there is anything else we can assist you with please have no hesitation in getting in touch.
Regards,
Michelle
Waterlogic Australia
Excellent
We have been using Waterlogic for over 12 months now after they approached me about reviewing our office water supply and costs. We were in the middle of a cost saving initiate so we agreed to a review and pricing. The system works perfectly and we have had no issues. All around we are happy customers.
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi AGR Australia!
Thanks for the positive review! Great to hear from happy customers as we hope to continue the same level of service to you for many years to come!
Regards,
Michelle
Waterlogic Australia
Great Service
Machine installed on time and back up service very good
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Bridgestone Albion!
Great to hear the install and service have run smoothly for you.
We hope to continue the same level of service to you for many years to come!
Regards,
Michelle
Waterlogic Australia
Great company
Company easy to deal with and no fuss. Good water units and maintained regularly
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Absolute Dental Care!
Thank you very much for the positive feedback. We hope to continue the same level of service to you for years to come.
Regards,
Michelle
Waterlogic Australia
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When the business was merged
I was really disappointed with the service and lack of understanding of our contract when the original business was taken over by Waterlogic. Painful experience.
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Stryker Australia,
Thank you for taking the time to let us know what's been going on and I'm sincerely sorry for what you have described as painful experience during the merge. We are continually working to improve the way we do things and information like what you have provided helps us rectify these issues from happening again.
Moving forward if you have any issues or queries please alert our Customer Service team at service@waterlogic.net.au
Regards,
Michelle
Waterlogic Australia
DFK Richard Hill
Took a long time from agreeing to use Waterlogic Australia until we had it installed. Again when we had a problem in getting it repaired the length of time was unacceptable and no one wanted to take responsibility. The unit itself is neat and practical and is liked by all staff. I hope nothing else goes wrong!
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Simon,
Thank you for taking the time to let us know what's been going on and also great to hear that our dispenser is being liked by all staff.
I'm sincerely sorry for any delay's you've experienced with us thus far. To improve this situation moving forward I have personally passed this matter on to our Customer Service Manager Jaime who will be in touch in the next 48 hours.
Regards,
Michelle
Waterlogic Australia
Great and reliable service
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi John L Pierce!
Thank you very much for the positive feedback. It's great to hear you are happy with our reliable service. We hope to continue this same level of service to you for years to come.
Regards,
Michelle
Waterlogic Australia
review
The company has no problem with the service the company provides.
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi John L Pierce!
Thank you very much for the positive feedback. We hope to continue the same level of service to you for years to come.
Regards,
Michelle
Waterlogic Australia
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Great efficient and friendly service.
We've been using this company for a while for our fresh chilled water cooler. They've have always provided very friendly and efficient service.
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Browns Lawyers!
Thank you very much for the positive feedback. It's great hearing you're enjoying quality water at your office! We hope to continue the same level of service to you for years to come.
Have a great day.
Regards,
Michelle
Waterlogic Australia
A great company to deal with
Representation, service of our account - never too much trouble. Thankyou
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi The Good Guys!
Thank you very much for the positive feedback and we hope to continue the same service to you for years to come.
Have a great day.
Regards,
Michelle
Waterlogic Australia
My Opinion
The servicemen who call have been knowledgeable, friendly and do the service work professionally and extremely well but office management doesn't seem to exist at all. Emails unanswered, service appointments are left to me to organise instead of being diarised and arranged by Waterlogic and requests made by me are totally ignored.
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Astra Van Den Beld,
Thank you for taking the time to let us know what's been going on and also great to hear that our Service Team are doing a wonderful job.
I'm sincerely sorry for the communication experience you have had with us thus far. To improve this situation moving forward I have personally passed this matter on to our Customer Service Manager Jaime who will be in touch in the next 48 hours.
Regards,
Michelle
Waterlogic Australia
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