disgusting water, allowing restaurants to charge for tap water. Sparkling barely has any bubbles anywhere you go and all just tastes awful
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See what reviewers are saying
Stay away from this company. They claim my 5 year contract was auto-renewed for 1 year because I did not inform them of my decision to not renew. However, don't fall for it! Under Australian cons... See more
We have been using Waterlogic for several years, they have really dropped the ball. Our coolers have stopped working twice in the last 12 months and it has taken over 2 months to get them fixed. No... See more
Company replied
BEWARE of this terrible company. Sales rep is a con. Promise whatever you want him to promise, deliver nothing afterward. Look at their contract carefully - they have fine print of automatical... See more
Company details
About Waterlogic Australia
Written by the company
Waterlogic is an innovative designer, manufacturer, distributor and service provider of drinking water dispensers designed for environments such as offices, factories, hospitals, restaurants, hotels, schools and public spaces. From freestanding, countertop and integrated dispensers to bottle filling stations, fountains and boilers, every solution focuses on delivering the best quality water in the safest and most sustainable way. Founded in 1992, Waterlogic was one of the first companies to introduce mains-fed dispensers to customers worldwide, and has been at the forefront of the market promoting product design and water quality, the application of proprietary technologies, sustainability and world-class sales and service.
Waterlogic has its own subsidiaries in 23 countries and an extensive independent global distribution network in over 50 countries. Its far-reaching market coverage means Waterlogic is the only water dispenser provider able to cover the full geographical needs of global customers under one roof. This supports our mission is to provide access globally to the best drinking water solutions to all organisations in a safe and environmentally-sustainable way.
Waterlogic has its own subsidiaries in 23 countries and an extensive independent global distribution network in over 50 countries. Its far-reaching market coverage means Waterlogic is the only water dispenser provider able to cover the full geographical needs of global customers under one roof. This supports our mission is to provide access globally to the best drinking water solutions to all organisations in a safe and environmentally-sustainable way.
Contact info
1 Farr Street Marrickville, NSW 2204, Sydney, Australia
- 1300 88 14 14
- service@waterlogic.net.au
- www.waterlogicaustralia.com.au
1.4
Bad
146 reviews
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Hasn’t replied to negative reviews
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Great!
They have been very professional and the water quality is great!
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi The House of Words!
Fantastic to hear that you are all now enjoying quality water.
Thank you for the positive feedback and we hope to continue the same service to you for years to come. Of course if there is anything else we can assist you with please have no hesitation in getting in touch.
Regards,
Michelle
Waterlogic Australia
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Excellent service
Excellent product and service, it never lets you down and is a great addition to the office and workshop.
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi MG Broome!
Great hearing we've become a welcomed addition to your office and workshop.
Thank you for the positive feedback and we hope to continue the same service to you for years to come. Of course if there is anything else we can assist you with please have no hesitation in getting in touch.
Regards,
Michelle
Waterlogic Australia
Great service and product.
Easy to deal with, no trouble. Prompt service calls. Thank you Waterlogic
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi International 300 Massage Centre!
Great to hear!
Thank you for the positive feedback and we hope to continue the same service to you for years to come. Of course if there is anything else we can assist you with please have no hesitation in getting in touch.
Regards,
Michelle
Waterlogic Australia
Reliable service
Reliable service and the water always tastes fresh. Temperatures are nice and cool.
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi MDA National!
Great to hear you are enjoying the benefits of our dispensers.
Thank you for the positive feedback and we hope to continue the same service to you for years to come.
Have a great day.
Regards,
Michelle
Waterlogic Australia
Worst service
We became a Waterlogic customer due to our previous supplier being taken over. Of all of the water companies I have dealt with as the Facilities Manager of Aristocrat Waterlogic have been the worst. Phone calls and emails to service and senior management not returned and still nearly 4 weeks after a service call one of our units still not repaired. On completion of contract a new supplier will be sourced for all our water requirements.
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Mal,
Thank you for taking the time to let us know how your experience has been, even though by what you have written, seemingly not positive. I'm sincerely sorry for the communication you have stated above as that is not what we pride ourselves on delivering. I have communicated your review internally and have passed this to Darryl our FM Manager here who will be in contact with you directly within 48 hours.
We sincerely look forward to improving our relationship in the future.
Regards,
Michelle
Waterlogic Australia
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Good Support
When we have had a problem it has been actioned in a prompt manner.
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Australia Post!
Great to hear!
Thank you for the positive feedback and we hope to continue the same service to you for years to come.
Have a great day.
Regards,
Michelle
Waterlogic Australia
Professional Service
Easy dispensing unit with prompt efficient service when required.
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Classic Way!
Thank you very much for the positive feedback and we hope to continue the same service to you for years to come.
Have a great day.
Regards,
Michelle
Waterlogic Australia
Very happy with the Billi
We had a Billi installed and would recommend this to any company considering it. Waterlogic were easy to deal with and the installation was fairly easy.
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Marshalls Property!
Thank you very much for the positive feedback and we hope to continue the same service to you for years to come.
Have a great day.
Regards,
Michelle
Waterlogic Australia
Very helpfull
Very helpfull and made us feel like we were a priority to them even though we were not a big order.
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi there!
Regardless of your order size we strive to offer world class communication every day, so I'm very happy to hear your experience with Waterlogic was just of that.
I want to say thank you very much for the positive feedback and we hope to continue the same service to you for years to come. Of course if there is anything else we can help you with, please have no hesitation in getting back in touch!
Have a great Tuesday!
Regards,
Michelle
Waterlogic Australia
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Mick Guirguis
Despite that Mick Guirguis had never been to the AirRoad site before, he utilised the map showing locations of our filtered water units and carried out the service without taking up any of AirRoad staff's time. On completion he gave a quick summary of what he found. Mick was very helpful and very polite.
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi AirRoad!
I have personally sent this review Mick's way and shared within the company. It is so great hearing about our guys on the road and sincerely appreciate you taking the time to let us know.
Have a great Tuesday!
Regards,
Michelle
Waterlogic Australia
not sure what you want
your team rang, organised a time, and my son was home when the service was completed.
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Rampant Technology,
We were sending this email to gain feedback on your experience with Waterlogic Australia.
Happy to have received the 4 star rating from you! Much appreciated.
Regards,
Michelle
Waterlogic Australia
Volkspower - great water cooler and professional service
We have had this cooler now for nearly a year and no problems at all. I have used Waterlogic now for setting up service department water coolers and filters in 4 different companies and always been happy with the features and service. Recommended.
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Volkspower!
Fantastic to hear! We are always striving for reliable and quality service so this is great to hear your positive experiences.
I want to say thank you very much for the feedback and we hope to continue the same service to you for years to come. Of course, if there is anything else we can help you out with then please have no hesitation in getting in touch!
Have a great day.
Regards,
Michelle
Waterlogic Australia
Reply from Waterlogic Australia
Hi Tyla!
Awesome to hear you are loving your Waterlogic System!
We are always striving for reliable and quality service so this is great to hear your positive experiences.
I want to say thank you very much for the feedback and we hope to continue the same service to you for years to come.
Have a great day.
Regards,
Michelle
Waterlogic Australia
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Disorganised and inflexible
Asked for a quote on a unit, was not followed up. Then asked my plumbers to contact your company to get unit. He got unit from Waterlogic and was charged full retail of in excess of $1100.00 and ordered it. When they contacted Reece plumbing, was quoted $700.00. Plumber contacted Waterlogic and queried it as it was for Botany Council installation. Was basically told bad luck as Reece are a distributor. Even though we are a Waterlogic customer and the installation was for us, no respite was given. With that level of inflexibility and poor customer service, we are reviewing our relationship with Waterlogic.
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Botany Bay Council,
Thank you for taking the time to let us know how your experience has been, even though by what you have written, not positive.
I'm sincerely sorry for the communication you have stated above as that is not what we pride ourselves on delivering. I have communicated your review internally and if you would like any further discussion on this please contact Neal Stephens who is the National Sales Manager, neal.stephens@waterlogic.net.au.
I hope you have a great Tuesday and we genuinely look forward to improving our relationship in the future.
Regards,
Michelle
Waterlogic Australia
Water Logic service.
On time ,great service, good price. Very happy .
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Polytechnic West!
We are always striving for reliable and quality service so this is great to hear your positive experiences.
We wanted to say thank you very much for the feedback and we hope to continue the same service to you for years to come.
Have a great day.
Regards,
Michelle
Waterlogic Australia
Disappointed
Disappointed I am being held to contract with old machines after having been member for so long. Will not recommend.
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Shawsett Training,
Thank you for taking the time to let us know what you feel has been going on and I'd also like to apologise that you feel you are being held to a contract with old machines. I have personally passed this matter on to our Customer Service Manager Jaime Footner for investigation. I have listed her email below as well so you are able to contact directly if you feel the need to discuss further.
Jaime.Footner@waterlogic.net.au
I hope you have a great Tuesday.
Regards,
Michelle
Waterlogic Australia
quick and reliable
always come and service and check water dispenser
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Radio Rental!
Wonderful to hear!
We wanted to say thank you very much for the positive feedback and we hope to continue the same service to you for years to come.
Have a great day.
Regards,
Michelle
Waterlogic Australia
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Customer service
I find the response time to a call out very poor. Our units are meant to be maintained under a service agreement which doesn't always happen. Then when we have an issue waiting up to 3 days for the service is just not acceptable. It has been better of late but even having our chilled/hot water tap out for more than a day puts extreme pressure on us.
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Kaplan Professional,
Thank you for taking the time to let us know what's been going on and also great to hear that things have started to improve.
I'm sincerely sorry for the experience you have had with us thus far. We here at Waterlogic Australia do not want you to feel as if we are not honouring our Service Agreement with you. I have personally passed this matter on to our Customer Service Manager Jaime Footner who will be in touch shortly. I have listed her email below as well so you are able to contact her directly moving forward.
Jaime.Footner@waterlogic.net.au
I hope you have a great Tuesday and we look forward to improving our relationship in the future.
Regards,
Michelle
Waterlogic Australia
Poor Communication
We have had a lot of account problems which have taken months and months to sort out.
September 30, 2016
Unprompted review
Reply from Waterlogic Australia
Hi Loueen,
Thank you for taking the time to let us know what's been going on and I'd also like to apologise to you for any inconvenience that must have caused. I have personally passed this matter on to our Customer Service Manager Jaime Footner who will be in touch shortly. I have listed her email below as well so you are able to contact her directly moving forward if this issue ever should happen again.
Jaime.Footner@waterlogic.net.au
I hope you have a great Tuesday and we look forward to improving our relationship in the future.
Regards,
Michelle
Waterlogic Australia
Reply from Waterlogic Australia
Hi Cumberland Real Estate!
We are always striving for reliable and quality service so this is great to hear your positive experiences.
We wanted to say thank you very much for the feedback and we hope to continue the same service to you for years to come.
Have a great day.
Regards,
Michelle
Waterlogic Australia
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