Waterstones Reviews 

I was at your Peterborough store. Your staff members were fantastic. So helpful and caring. The shop was tidy, clean and well stocked.

I also use the kings lynn store aswell. Both stores are incredible.
Never had an issue, staff happy to help. Both store have gave me fantastic recommendations.
I will say the manager at Peterborough was the reason i fell back in love with books

A book I ordered was cancelled and refunded onto book tokens I’d already recycled. Fortunately, I emailed with Lisa from customer services who was able to transfer the amount onto a new book token for me. She was very kind and professional—thank you, Lisa!

Incredible customer service. Fast replies and helpful solutions.
The postal service in my country lost my package and they sent me a completely new one without extra pay.
Very grateful

Had difficulty opening the code on my Egift voucher but having contacted Lisa at customer services her support was courteous and exceptional

Brought a copy of the odyssey from the online store. Great book. Recommend it if you’re in to Greek mythology. But my copy had a factory crease in it. The kind people at Waterstones gave me a little refund. Which I wasn’t expecting. The lady was super nice. Thank you again

Lorraine from customer support was fantastic when it looked as if I was not going to receive a book I had ordered for Father’s Day in time due to there being no stock. She sourced the book from another warehouse and had it sent out with 48 hour delivery meaning it was received in time.

Went in store for books.one not in stock.got home ,ordered and paid for on Friday.delivered Saturday.wonderful experience

Battersea Book arrived in very bad condition, payd 40 pounds for a damaged Book sent to Switzerland…
Would really not recommend!

Hayley from customer support was just the best experience with customer support i've had in years.

Super quick to reply, incredibly polite, extra touches in the emails just did well to make me feel important, which everyone likes.

Issue resolved that day with no questions and ongoing support offered. Will defintiely use Waterstones again in future.

I bought a book in-store and had a query about the plus stamps. I opened a ticket and quickly received a response.

Customer service is responsive and helpful. Thank you Steve!

Lisa was very helpful and resolved my issue promptly and correctly. Lisa was very kind and personable and is a credit to Waterstones and is one of the reasons why I prefer to shop with Waterstones than with soulless online marketplaces.

Really quick response to my query about using a National Book Token with very clear instructions.

I contacted customer support due to our parcel being damaged in the post. Customer service were so friendly and offered two suitable solutions for us. Thank you so much.

Impressive selection of books by the author I was looking for today

The customer service support I’ve received has been amazing. I had an issue with the delivery of my order and got a response very quickly. All the team members I have interacted have been personable, professional and knowledgeable. I will definitely be looking to order from Waterstones again!

I got in touch with customer services as I received a damaged book and I couldn’t have had better service! Georgina was exceptional. She gave me the initial information I needed and has been very quick to respond since and get my replacement on the way. I got my first reply yesterday and everything is resolved today thanks to her. She was polite and friendly in her emails as well. Some of the best customer service I’ve ever experienced! Thank you so much Georgina

I was incredibly impressed with the swift, friendly and helpful customer service of Lorraine at Waterstones Customer Service - wish more organisations were like this!

Waterstones staff have always been most helpful in my experience. I recently had a call with Customer Support to resolve an issue with duplicate Waterstones Plus cards. The support agent, Alyssa, was quick to grasp the issues and dealt with my problem quickly and efficiently, following up my call with a confirmatory email. Efficient and courteous at all times. Very impressive customer service!

I was interested in purchasing some dominoes from Waterstones however I needed to know the size, colour and material of the playing pieces prior to placing an order.
The website unfortunately didn’t give me those specific details so I emailed their customer service in an attempt to gain the information. My enquiry was picked up by Lisa, one of their customer care team who was brilliant in finding the information for me. As it was Waterstones also didn’t have the specific information but Lisa contacted the manufacturer of the set, obtained the information and emailed me back all within an hour and a quarter of making my enquiry.
This is excellent customer service. Well done Lisa and Waterstones. 100% Customer satisfaction.

Fantastic customer service - I lost my gift card and Lorraine sorted it out so quickly - thank you so much!