Wates Group Reviews 

Absolute incompetent bunch of jokers. DO NOT EVER USE THIS COMPANY unless your a Croydon council tenant then you have no choice. Cowboy company.

I could give a 0 if I can. Rubbish company. The pump broken in my bathroom, they sent so many different people to try to fix it, nobody fixed it and now after 15 days I still waiting for someone to come and fix it. Make me waste my time. I have one little boy 4 years old and now when we need to have our shower we need to take the water away with small bowl and mop. It’s no fair with us.
I’m really upset with this company and I can’t understand why Brent Council keep the contract with them.

I would give a - 0 if I could. Wates want the money from peabody but don't actually want to do the work. housing officer booked in works to be done in my bathroom with management. Sadly management don't know what they are doing and definitely need a job in tesco, they might manage to stack sheleves. 4 times operatives have come out to carry out plumbing work to my Toliet and stack pipe. And said they don't have the go ahead from management. Supervisor dave has no bedside manner. Wates management don't take any accountability for there mess! Incompetence at its finest if that's what your looking for book today with wates. Awful company and I have asked to speak to management and they refuse. So please don't copy and paste asking for me to contact you! I'd rather poke my eye out

This company are disgraceful.
6 times they have been to my neighbours to rectify a guttering problem. Sadly the water from the leaking guttering falls onto my property causing flooding as the join is so bad.
I am chasing the housing association even though it is not my place. I am fed up with the incompetence!
Carol Sutton

I cancelled a day in advance AND the repair man at my door 2 hrs ahead of time filmed via ring doorbell.

Unfortunately, not only did the workman turn up but HE KNOCKED AT 8AM!

The job was clearly scheduled for 10am.

As I rescheduled it, please inform wates office that by no means should a workman be knocking my door 2hrs before the scheduled appointment hence the word "scheduled".

I'm not here to make their job easier when I have a toddler to attend to at 8am PLUS it clearly states avoid what? School run!!!

This isn't acceptable that Wates think they can just randomly turn up 2 hrs ahead of the appointed time slot.

Please forward this to wates as they do not publish their email contact information on the website.

I have already rebooked this job for the 25th September in between 10-2 so I do not expect anyone knocking my door beforehand as its not professional!

MILs key broke off in lock. 6 pm call out for 30 mins work cost her £600!!!!! Trying to chase this up but phone call to office doesn’t link to actual group that delivers call outs so awaiting a response that acknowledges this was day light robbery

Just moved into a flat run by reside Barking and Dagenham housing association. Wates has constructed the property called forge in Abbey road Barking and it is of shocking quality. This block flats is new and below I list some of the problems in just my flat only and what I know across the building.
1. Top floor has damp and was flooded. Paint all coming off walks.
2.communal bin door doesn't fit. S apes along floor. It's now hanging on one hinge and when this heavy door falls and kills someone it will be down to their shoddy building work.
3. No plug in my sink (have asked to receive one. No one has come back to me.
4. Sink u bend plumbing in kitchen was all loose and cross screwed and so leaked.
5. Patio sliding doors doesn't lock. So that invalidates everybodies contents insurance. This is in multiple houses. Some have no handles on the doors at all.
6. 2 lifts. 1 of them has never worked.
7. No internal corridors lock and are all open and the intercom system doesn't work. So no one at the door can contact you. Quite difficult if you on the higher floors.
8. Bedroom window was reported by the council or contractors as broke. It was supposed to be fixed... They didn't do it. Signed off they had been but obviously hadn't as on my first time opening window with the agent the window nearly fell out the frame and scratched all the plaster. Still living in a flat where in one room it is locked shut and doesn't open and living patio doesnt lock. Shocking lackadaisical uninterested in fixing problems that there shoddy building work has created.
9. Laminate floor is bowing near the patio door where its getting damp or not laid right.
10. Door frames and skiting boards all wavy and not straight. Living room door frame is very wonky.
11. They left on all stickers to register the appliances for the warrenties you ae given by Indesit. Problem is we don't have access to the serial codes or know how much they cost or model numbers which Indesit require to resister the warranty.
10. No instruction manuals left for any appliances in the property.
11. Heating all left on full blast on moving in. In deepest summer.
12. Carpet in bedroom is shocking quality. Doesn't go right up to gripper in one corner. So bit loose.
13. They got hyperoptic in to plumb in Internet already. According to hyperoptic, it wasn't connected correctly and had some loose wires when they had to come back out.

This is just my flat and some of the issues I know about in this block. Absolute cowboy company. Don't buy or use them.

It would be nice if staff knew what they were doing. My door install was faulty from the beginning. The lady setting up the scheduling just ends up confusing herself after professionally speaking over you.

Please can a manager listen to Tabitha’s calls. Not the supervisor as it’s clear, from the service received today, he is not training nor supporting the staff at all.

In one call I was told the appointment was cancelled when it was not (this is after having the job closed incomplete). I was then confirmed a Wednesday appointment just to find out they had scheduled it the day I said I was at work with no courtesy call to let me know?

The gentleman that attended the house was lovely. He was deaf so had to have his phone on loud speaker. I could hear how staff were speaking to him over my ring camera and it was awful. Not the inclusive environment for workers with disabilities you would expect.

Just a complete disorganised mess. It’s a shame as the more experienced workers they send out know what they are doing and how to deal with customers. Please train all staff to the same standard.

Current worker for wates and I feel sorry for the tenants as we get told to do the bare minimum and mask
Problems and the reason why not much gets done is our wages are constantly short
So staff morale is always low they lie to tenants about what will be done
Delete notes wrote by operatives

Apart from not being able to follow protocols set in place and causing intentional disturbance.
YOU HIRED A PAEDOPHILE!!

Kandice Barber (37) had intercourse with a 15 year old boy. A paedophile is a paedophile no matter what their gender.
Wates have employed this paedophile after its release from prison.

Ran off the road by their driver
The Driver of the Wates van WV70GFE practically ran me off the road at 6:20am this morning then drove dangerously past multiple other cars
Sack this employee and take their license, police have been informed

Don't ever reserve here both the sales team and Wates constructions follows very unhealthy sales practices and will just bully u into buying or u will lose the money u spend on legal and mortgage.

1. Wates appoints an incompetent sales manager Robert Medcraft from Allen and Harris who is rude and sarcastic in his tone.
2. They will create fear in you that they are receiving lots of bookings. Once you reserve they state that u will not have access to the builder to negotiate which they had said that I will get to negotiate once
3. They will reduce prices of their properties at their whims and fancies but once you have reserved you are completely stuck as they will ask you to leave even though property prices are dropping and they never gave u a chance to negotiate.
4. The construction company has set a team of mortgage provider, sales and they all work hand in glove with no consideration for customer concerns, even after raising concerns with the sales team they feel I should continue to work with the same sales team appointed by Robert.

Shoddy wiring work, didn't chase electrical wiring. put conduit in to cover wiring.

Back gate and fence replaced.
Thanks for your professional job and attitude. Thx William

6 Hours wait for an emergency locksmith to attend a tenant with a heart condition and mental health problem who desperately needed his medication.

Absolutely disgusting service from Wates!!! The customer service when you call is shocking!!! And the people they send out appears are even worse!!!! Please please please avoid at all costs!! They create so many other issues which they refuse to then fix!! The worst company I have ever come across

Absolutely useless service, 2 weeks & a weekend without a shower. First I need a plumber who turned up scratching his head, advised I need an electrician who turned up scratching his head & advised me I need a plumber. Absolutely terrible contractors who don't know the difference between their a**e & elbow. This was booked in as an emergency repair to start but I haven't had a wash for over 2 weeks!!! & I'm no further forward

They never answer the phone on hold for 30 minutes didn't turn up for jobs caused me loss of work and time owed to my employer

Very poor services I'm really disappointed never keep their appointments.