Wates Group Reviews 

No contact happening through out the time my kitchen being done! I wouldn't even give them one star but it wouldn't let me do anything lower! To get the work done I had to get in contact with the TLO and couldn't get anything out of them, would of been easier getting blood out of a stone to find out was be done and when! The contractors True Colours are absolutely amazing couldn't fault them! They dealt with me personally so I knew what was happening and when. I recommend using true colours directly!

Terrible service. Workman came out last week but said supplier was too far away to go get a part so made another appointment. Waited all day for a morning appointment and they havent bothered to show, havent contactede and they dont answer their phones, i was on.hold for 58 minutes. NHG told me i might aswell not bother because wates dont answer their phones to them either!

Absolute joke of a company! Our LHA used them to refit our kitchen and I wished they’d never. Measurements were all wrong resulting in odd cupboards fitted, 3 leaks from shoddy plumbing, bad paint work (they even painted over the plastic trims of EVERYTHING rather than cut in!) and snagging left unfinished. Damage to dishwasher.
Several appointments made to attend but no one arrived. They used Select Installations to undertake the works but no one seemed to take charge when there was an issue.
And don’t even bother calling! I’d say AVOID but like us you probably won’t have a choice!!

Awful company. Had a new bathroom and kitchen fitted they ripped out the kitchen one Friday and didn’t return till 2 weeks later. Ripped wallpaper off that shouldn’t have been ripped off was told to get a replacement and they would pay me back. Was like trying to get blood out of a stone to get it back. Leak in bathroom they have been informed and its still leaking nobody has been round to sort it messaged the contractor to ask when they will be coming to sort it and have been left on read no reply. Stay well clear

Avoid avoid avoid!!!’nThis company is absolutely a joke. They left my poor elderly mother with no roof in the dead of winter. They are so rude they lie avoid at all cost
They don’t answer the phone avoid avoid avoid

Rude, aggressive, unprofessional, and will not fix damage caused to your property. If you have a choice, go elsewhere.

Absolute joke of a company. The actual engineers are great, but the higher ups don't know what's happening. Ripped out my kitchen on the Monday then didn't come back until the following week only to break my heating. They're obviously taking too much on with false promises. AVOID!

I live in a corniche type 2 house in Bradley Bilston we are having a refurb modernisation by Wolverhampton city Council
We had no information to say our window blinds would not fit anymore so we had to replace all windows blinds at the end of November £600 as husband fitted them himself to save some money as close to Christmas
Then our Ariel packed in Christmas week due to falling of the scaffolding another expense we didn’t need we had a new one fitted in the loft the man that fitted it was not happy working with all the debris in the loft as they lagged loft then took the roof and chimney off the contractors have been considerate to our needs and pleasant
When speaking to one of the supervisors she said they new the blinds wouldn’t fit WHY WERE WE NOT TOLD

Worse Company ever....
Lie to customers and then talk about them not realising that they didn't put the phone down.
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I had been given an appointment for a day when I specifically had said that I wouldn't be at home. This date and time was sent to me by text message the day beforehand.
I have called Wates in an attempt to inform them of this and arrange an appointment for the date which I had originally requested.
After over 50 minutes on hold with repeated messages saying 'We are experiencing a high volume of calls,' I was cut off! I am not trying again as I have to leave for my hospital appointment.
Why on earth do Notting Hill Genesis Housing consistently award contracts to companies with such an abysmal track record?

Worst company rude customer service staff.....its like they just give any clown a job terrible service operative do not know what their doing its a joke all round

In late 2022 this company came to do our downstairs bathroom to say tha there workforce was horrendous.. They didn't speak a word of English and found them smoking Drugs.. So we mentioned it to the site manager and he apologized and said he would get it sorted, because we said we did not those particular staff members in our home in our home as they were smoking drugs at our door.. This is going on nearly 2 years now and still nothing rang up our local housing office and they said that the company will not work for us as we were aggressive lies all lies when we called we were abused on the phone by a manager and I asked him to come to the house and see the work they had done, he refused and told us that he would not work for us as their staff were professional... The managers are rude and aggressive on the phone but if you meet them outside and doing projects on the road they would nearly lick your boots.. 💯💯Avoid this company at all costs.

Although the company hasn’t got a very good reputation, the operative which visited my house to conduct a energy survey who is independent and drove from Leeds to London to complete the jobs was very considerate, friendly and knowledgeable and answered every question that I had with good details and dealt with any concerns I had.

So my experience with wates group was actually a good one despite the bad reviews on trustpilot.

2 hours 12 mins on phone...no one answered!!!! An afternoon of wages lost AGAIN waiting for workman to turn up !!!!!! Twice in 2 weeks !!!!

Avoid terrible company that subcontract the work out to cowboys

They don't respond to emails, constantly cancel repairs last minute, very disorganised and chaotic but of course Harrow Council award them another huge contract for their poor services, really does say it all

Absolutely useless.

On hold for nearly two hours and still no answer. Recorded message says 'high call volume'. How about employing enough staff to answer the calls?

In what universe is it reasonable to have customers on hold for nearly two hours and still not answer?

Terrible company never answe the phone been waiting nearly 2 weeks for an emergency repair which has resulted in being with out washing facilities absolute disgrace

When you tell someone that they need to stay at home for a 4 hour window for an EXTERNAL repair, TURN UP!!!!!!

Wates and Southern Housing you are the worst companies ever.