Wave Reviews 

Super swift response on online chat to query regarding water accounts - very straightforward, pleasure to deal with the support person (Caroline).

Azzy was extremely helpful and resolved my query

As with all small businesses making sure you understand and get best value for you energy / utility contracts is crucial. I had been with the same supplier for a number of years and felt the service was good not great.

I also didn’t really understand how water bills worked in Scotland. I then had a disappointing mistake which they rectified but it took a lot of time and effort to sort.

With my contracts up for renewal I looked on various platforms and checked with AI to be told that Wave Water was regarded as having the best customer service. I reached out through e-mail and, despite me spending quite a bit of time with someone on the phone, they said that they could not help me at this time.

Disappointed I reached out to them again.and I was delighted to find a senior business exec responded. His name was Andrew ( Wright). He apologised for the initial response and quickly came back to ask for all the proper information.

He then went away and priced the contracts up and came back very quickly. Due to some personal issues the times I were available were sporadic and again Andrew called exactly when I asked.

He gave a very clear description of how the water contract worked and the differences between the England and Scotland. The discussion was of a very high quality and there was no pressure or comments such as this deal is only available today.

I was very happy with all the information and felt that if I did move that everything would be handled correctly. I then took 24 hours to reflect and phoned my existing supplier.

At this time my contract with that company had auto-renewed - so moving will need to wait but I felt I had to recognise the time spent and the excellent customer service from WAVE. I left with a very positive feeling about the company and Andrew who handled the call.

Deb was extremely helpful on the call and gave great assistance and customer service to the problem I was looking to understand and fix.

Angela at Wave was very helpful in resolving our issue.
Thank you

Good communication and helpful. Thanks

The enquiry was quite complicated but Laura listened and gave answers very clearly and in a very pleasant manner. I was so pleased to find someone, at last, who was so helpful and she also emailed some details to confirm the information given. I wish there were more people like Laura. It made my day a lot better.

Good support from Mark (SME Customer Experience Adviser).

Polite and helpful real person on the end of the phone, who was able to resolve my queries and stayed on the line while I made sure I could do what I needed to.

The lady l spoke to was very helpful with my enquiry and was very polite

Olivia was very efficient
everything i needed was covered to my satisfaction
cannot fault anything

Carin was very professional, friendly & helpful.

Easy to contact customer service team
My querries were sorted first time thank you

Your staff member was extremely helpful

Friendly efficient addressing our concerns quickly

5 star for Ros!
Super easy, new premises signed up in minutes!

Sending a disconection request via my phone. Could not create a file so sent the 7 pages as separate attached documents. This was not acceptable so I have posted the completed form back which is 7 separate pages. Please explain why you cannot print off the document I sent via email.

I spoke with Tracey via the chat and she made registering a new business account, simple! Thank you

Have spoken to Donna a couple of times over the last few days regarding an issue that wasn't straight forward. Donna did a great job of making things clear and explaining what needed to happen to solve the issue.