Wave Reviews 

It is so refreshing to call a customer service team and actually receive brilliant service.
I spoke to Becca who knew exactly what I needed to register a property. To save me waiting on the phone she explained that she would add to my existing account and send an email once done (which I have already received) I have called Wave a few times now and have always spoke to professional friendly staff who make the call easy and stress free.

Olivia from Wave phoned me regarding a question I had asked about my account. She was friendly, curtious and professional while answering my enquiry. My enquiry was resolved to a satisfactory conclusion.

The team member was so helpful and pleasant to speak to.

Chloe was very helpful and resolved all of our queries efficiently and quickly. I wish all customer services in other companies were as pleasant to deal with.

Will handled my call very well. It was a difficult question and I know the outcome so I am happy with the answer.

Petra was exceptionally helpful. I am 84 years old. She spoke clearly and was so patient and reassured me talking me through each step of the process on my computer until I was able to see my invoice then she explained the system so I understood what the E actually meant.

Great Service really helpful and made all the problems go away

I am secetary of a Lawn Bowling Club and Donna has a good knowledge of we use our water supply. So acting on her advice we will be having a sub-meter fitted to monitor our irrigation system. Donna was very heplful on another matter it was a pleasure to talk with Her.

In simple terms no obstacles all handied quick and efficient.

Joanne dealt with my enquiry efficiently and professionally. Very pleasant to deal with, thank you.

I found it very easy to get my request actioned and the Customer Service was first rate.

The water comes out of the taps and the sewage drains away BUT.
The BUT is that they now send an alert telling me I can waste my time fetching their electronic bills. It took over three exchanges with their 'Customer Experience Adviser' for the bills to be visible on their portal.
This customer's experience has been very much less than satisfactory. Only a monopoly could get away with such a lack of competence.
My conclusion: much better than the poor blighters in Tonbridge Wells who experience frequent water outages BUT!

Found the operatives very good and helpful after telephoning them at least 4 times this week with a complicated account. Would highly recommend.

Very quick at answering phone and sorting out my queries. Had an email back straight away also. Thank you for your swift, straight forward assistance, much appreciated.

Used the online chat service for a query. Debs came online and assisted me. Resolved my query, provided me with the contact number I needed. Very helpful.

Called as we have just moved into a new premises, Angela was very helpful in locating the water meter and waiting while this done . Set up was sorted at ease and Angela was extremely helpful and very and patient.

This was truly an above-and-beyond experience today- Petra not just helped with my query, but also suggested a better solution, which will make it easier for us as a business.

Olivia was very helpful and helped me get

Customer service is excellent. Laura replied to my email enquiry quickly and gave a very helpful and friendly response. Thank you