WBW Solicitors Reviews 100

We've had a terrible experience with this firm. Our elderly relative was misled about who would be dealing with her affairs. She trusted a particular employee with her estate and her affairs were handed over immediately she died. Communication with the company has been dire and emails remain unanswered causing much stress to the family. The amount of time for any action taken is undeniably led by the extra money the company is making. Full payment for the funeral etc which she had fully dealt with was left for the family to deal with and remains unsettled 7 months later. A lot of unnecessary stress and no confidence in this company.

I'm a little late writing this review but when you receive outstanding service, it needs to be highlighted! I had previously used Suzy Seaby for my own conveyancing and found her to be outstanding, diligent and responsive. When my Mum came to move, I had no hesitation in recommending Suzy to her. Unfortunately Suzy needed to pass my Mum's conveyancing on to a colleague through circumstances beyond her control and I was a little worried that the continuity of service wouldn't be there. On dealing with Debbie Hamzij though, I found her also to be superb - going over and beyond for my Mum in what was quite a fraught transaction. Others in the chain had opted for cheaper, factory style Conveyancers and my word, could you tell the difference. All delays, hold ups etc were due to the other Solicitors and only because Debbie was "on it" did the transaction get over the line in a timely manner. I wouldn't use any other firm and I always recommend WBW for Conveyancing to others.

Look no further, the promptness, guidance and efficiency of Louise and her associates is, and continues to be very professional, added to which this is still ongoing as our direction of purchasing a further property has altered. Since engaging their services, Louise and her team have always ensured, that as her clients we have always been notified and kept up to date with the progression of the Sale of our property. Any questions or queries that we raise are answered very well and very promptly too, even on the same day as asked.
We would highly recommend Louise Crockford

I have used Louise Crockford for many house purchases and sales over many years now.
You won't find a more friendly professional highly efficient person who knows her job like Louise.
If you want a efficient conveyancing done then Louise and her assistant Karen are the team you need

Don’t use them.. they are reactive, not proactive.. they promise everything to take your money and basically deliver nothing..

Kate was most helpful. The sec pauline was also very helpful and polite. Great communication. Over all good service.

First Time Buyers and gave us an easy, stress free experience. He answered any queries and concerns promptly giving reasoned advice. The whole process went very smoothly from start to finish and I couldn’t fault the service we received. I would highly recommend Darren for any property matters that people may have.

very proactive and always kept me updated. Nothing was too much trouble and always at the end of the phone if I needed any help or advice.

My father and I have been using WBW to buy and sale properties over the last couple of years and we found them to be prompt, efficient, friendly and caring which was particularly important when my elderly father needed to be taken through the buying and selling process. Thank you to Louise, Danielle and the rest of the team.

We recently appointed Sarah Witheridge at WBW to deal with the purchase of some land adjacent to our house. Both Sarah and her assistant Sue were extremely helpful. They had a pragmatic and efficient approach to the transaction and dealt with all of our queries in a speedy and appropriate manner. They are also an absolute joy to deal with!!

Having bought two properties and now sold one all through Louise Crockford, I could not have been happier with the service on any occasion... The whole team are a pleasure to deal with, always quick to reply regarding any queries via email and telephone etc... All in all a 5 star service all at a very reasonable price, and they are the only solicitors I shall be using in the south west... top job again and thank you so much for everything 👍

As first time buyers we were not sure on what to expect from purchasing our first home but Danielle Sowden from the Exmouth Office was brilliant.

Danielle was extremely efficient and kept us up to date with each process ensuring everything was thoroughly explained to us. Whilst we conversed over email and telephone it was never too much trouble for us to pop in to see her in person if we weren’t sure of something. We cannot fault Danielle’s communication and professionalism and wouldn’t hesitate to use WBW again if needed in the future.
Thank you Danielle!

What should have been a straight forward sale of a property, turned out to be more complicated. Darren and his team handled the sale with efficiency and speed, they certainly had a lot to deal with and when above and beyond to get the sale sorted.

In managing the legal aspects of the recent sale of a plot of land, WBW were professional and helpful. But what we really appreciated from them was their flexibility and willingness to go above and beyond the call of duty in some finnicky moments with our mortgage provider, helping us to smooth the way forward. Also, as costs went above initial expectations, they were fairness and reason itself in coming to an equitable solution. Happy to recommend.

My Solicitor Kate from the Exmouth office was extremely efficient in her instructions to me and what I could expect to happen within the process. At no point did I not know what the process would be and the next step. Everything she said would happen did, which took the worry out of what could have been a very stressful time.

Hi I have to agree with Isla William and many others I see, I will say always look at the complaints before you enter into any business with this firm WBW, they have taken so much money from my father's estate without even consulting us, they are rude and arrogant, and if you complain to the so called impartial Jane Couch, she will always side with WBW who pay her wages. I am with all the other complainants and have a look, there are lots. I did not want to give them one star but you have to to put a complaint in. Our case was started on the 8th August 2022 and we are still being charged to this date 16/08/2022, amount roughly £47000.00 so far, we are a family of five and will only receive roughly £34000.00 each so u can see that this firm is getting far more than us for doing very little we feel. Avoid this firm please u will be overcharged for there services.

Having a bad time with this company. My father died nearly two years this year. And still no end to my father's estate to be closed. My father would not of gone to wbw if he had known how awkward they are. And how much of his estate has gone into wbw. So think twice before using this solicitors

Appalling, lack of attention to detail, on almost every aspect. They do not communicate effectively with customers or other any other party. You only get information from them when you chase.

If you want to be part of a conveyor belt service use them. If you want due diligence paid to your legal matters, I would avoid at all costs. If I am totally honest, I am not sure what it is I have paid for in terms of service fees, as the service was so poor.

I think once upon a time, they where a good firm. They are no longer. I certainly will not use this company for anything again.

My family and I found ourselves in rather an unfortunate situation due to the complete incompetence of our house builder and the conveyancer we used to purchased our home from them. Thankfully we were lucky enough to work with WBW's Darren and Emily in their Newton Abbot office, who not only resolved the issue but also played a key role in our getting compensation from the third party responsible for the original errors.
Yet what is most commendable is the way Darren and Emily handled the situation with us, they were both friendly, kind, patient, understanding and highly professional. They are both a credit to WBW, their profession and most importantly themselves. Five star doesn't seem enough!

We used Sharon at WBW to help sell my father’s bungalow. Sharon gave us good and timely advice. She provided us with a very efficient and professional service throughout and helped expedite the sale when the buyers wanted an earlier exchange / completion.