i can't speak highly enough of samphire,.. the staff are personable, efficient, reliable, Their customer support team are helpful and very supportive, quick to get back to you, the best umbrella... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There has been the odd bump in the road, with joining both a new agency and a new umbrella company. However, Sapphire have been excellent throughout. I spoke with the lovely Hannah today, who was noth... See more
Company replied
Incredibly efficient, 100% reliable, and easily the best payroll experience I’ve had in my contracting career. Setting up my account was completely hassle-free, and I get paid on time every single wee... See more
Company replied
Ive been with this company for a few years and i can honestly say it’s been the perfect partnership so far. It’s very well priced and the customer service it’s impeccable. They’ve added The WhatsApp w... See more
Company replied
Company details
Written by the company
Being the most trusted global partner to the recruitment industry and the number 1 company to work for in UK doesn't come easy but Sapphire's vision, values and purpose bring our mission to be number one alive. Sapphire offer employment solutions, payroll and accountancy services, international payroll services and bespoke tax advice under one big umbrella whilst offering a host of other benefits and rewards. What's more, we're an employee owned company so our employees benefit financially as they join us on the journey to number 1. Putting our customers at the heart of what we do is our second nature and Sapphire's unique service offering sets us apart. Don't delay, contact us today.
Contact info
Ack Lane, Bramhall, Cheshire, SK7 2BY, Stockport, United Kingdom
- 01625 539 997
- support@sapphireorg.co.uk
- www.wearesapphire.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very clear and concise commentary…
Very clear and concise commentary regarding an upcoming event.
August 4, 2026
Reply from Sapphire
Thank you, Sam, for your feedback. We’re pleased to hear that you found our communication clear and concise. We really appreciate your review.
I have worked for sapphire for 5yrs and…
I have worked for sapphire for 5yrs and would work another 5yrs as they are very dedicated to the employee.
August 4, 2026
Reply from Sapphire
Thank you, Matthew, for your wonderful feedback and continued support over the years. It’s fantastic to hear that you’ve enjoyed your experience with Sapphire and would happily continue working with us. We really appreciate your loyalty.
It great to work with them
August 4, 2026
Reply from Sapphire
Thank you for your kind review. We’re pleased to hear that you’ve had a positive experience working with Sapphire. We really appreciate your feedback.
Fair payroll services for their clients.
August 4, 2026
Reply from Sapphire
Thank you, Vincent, for your positive feedback. We’re pleased to hear that you’ve found our payroll services fair and appreciate you taking the time to leave a review.
Great company
Great company. Answers the phones and emails in gpod time; and deal swith requests efficiently.
August 7, 2026
Reply from Sapphire
Thank you, Simon, for your fantastic review. We’re delighted to hear that you’ve found our team responsive and efficient when dealing with your requests.
Reply from Sapphire
Thank you, Saeed, for your kind feedback. We’re delighted to hear that our team has been helpful and supportive whenever you’ve needed us.
Trustworthy competent professional …
Pollie is a very Trustworthy,competent,reliable professional and great staff 👍
August 5, 2026
Unprompted review
Reply from Sapphire
Thank you for your wonderful feedback. We’re delighted to hear such positive comments about Pollie and the service she provides. We’ll make sure your kind words are passed on to her.
Excellent company
Excellent company. Any payroll issues have been dealt with quickly and efficiently. Quite often it is Zara who deals with any queries i have,she is always helpful,polite and a true asset to the sapphire team.
August 6, 2026
Unprompted review
Reply from Sapphire
Thank you, John, for your excellent feedback. We’re pleased to hear that your payroll queries have been dealt with quickly and efficiently, and we really appreciate your kind comments about Zara. We’ll be sure to pass them on to her.
Reply from Sapphire
Thank you, Pavel, for your kind review. We’re delighted to hear that you’ve found our team helpful and that we’ve been there whenever you’ve needed us. We really appreciate your feedback.
Reply from Sapphire
Hi Adrian,
Thank you for the review.
We are happy to hear we have been helpful.
Thank you
The Sapphire Team
Parn in customer service was super…
Parn in customer service was super helpful and replied to ally queries not only with a lot of professionalism but also with a great attitude.
August 5, 2026
Reply from Sapphire
We appreciate your lovely feedback. Thank you for choosing Sapphire, and we're pleased to hear you had a great experience.
The Sapphire Team
Excellent overall services
Efficient staffs, no delays with payroll processing, easy enough timesheet portal, and the employee bonus scheme is fantastic
August 5, 2026
Reply from Sapphire
We appreciate your lovely feedback. Thank you for choosing Sapphire, and we're pleased to hear you had a great experience.
The Sapphire Team
Helpful umbrella company, no issues since working with them would recommend them
Had no issues, everything runs smoothly, had no issues at all over the last 3 years since being a locum. I would recommend them
August 4, 2026
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
the best
Incredibly efficient, 100% reliable, and easily the best payroll experience I’ve had in my contracting career. Setting up my account was completely hassle-free, and I get paid on time every single week. Their customer support team is brilliant—always quick to reply and happy to help with any queries. If you want a compliant umbrella company that actually delivers on its promises, use these guys. Five stars all day long!
August 5, 2026
Unprompted review
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
Great to work with Sapphire
Great to work with Sapphire! Meg was really helpful!!
August 5, 2026
Unprompted review
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
Great Customer Service and Employee Ownership Bonus!
I've been really impressed with the Customer Service I've received from Sapphire so far and was really pleased to be notified I will also be receiving an Employee Ownership Bonus!
August 5, 2026
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
Always very easy to sort out any issues…
Always very easy to sort out any issues over the phone and the staff are expert and friendly.
Special mention to Cory - great attitude and helpful with it
August 4, 2026
Reply from Sapphire
Thanks for your fantastic feedback. We're delighted you had a positive experience and look forward to helping you again in the future.
The Sapphire Team
Sapphire and Pollie are great
Pollie was great, helped with my query quickly and efficiently. I really do recommend Sapphire, excellent company!
August 5, 2026
Unprompted review
Reply from Sapphire
Thank you for your 5-star review! We're delighted to hear you had a positive experience with our team.
The Sapphire Team
My query was responded to very quickly…
My query was responded to very quickly and efficiently by Pollie
August 5, 2026
Unprompted review
Reply from Sapphire
Thank you for your 5-star review! We're delighted to hear you had a positive experience with our team.
The Sapphire Team
Great service
I really appreciate the bonus element but every week I get paid on time, with a text which confirms the amount the day before. A reliable company
August 4, 2026
Reply from Sapphire
Thank you for your 5-star review! We're delighted to hear you had a positive experience with our team.
The Sapphire Team
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