Webjet Reviews 

1,694
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, most reviewers were somewhat happy with their experience overall. Many customers express significant dissatisfaction with the overall service, often advising others to avoid booking through this company. Reviewers frequently encounter issues with the booking process, including unconfirmed reservations and unexpected changes to flights, leading to considerable financial loss and stress. The website and payment processes are also sources of frustration, with reports of misleading prices and multiple unexpected charges. The majority of people were dissatisfied with customer service, describing it as unhelpful, difficult to understand, and lacking accountability, especially when problems arise. Conversely, a small portion of people felt that customer service was polite and excellent, providing quick and effective assistance with bookings and finding cheap flights without hidden fees.

What people talk about most

Booking process

Customers consistently express dissatisfaction with the booking process, citing issues such as unexpected... See more

Price

Users describe negative interactions with price, often encountering unexpected additional costs for changes... See more

Customer service

Customers had negative experiences with customer service, often reporting a lack of proper response and... See more

Website

Reviewers mention negative feedback about the website, with many expressing extreme dissatisfaction and... See more

Payment

Clients share negative opinions on payment, with many reporting unexpected charges and issues with how money... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast response when deal with them on phone, they polite and very excellent customer service, I got a problem with booking my hotel and I give them a call they just help me and everything going well af... See more

Rated 1 out of 5 stars

Horrible service with rude and uncaring customer service. Don’t book through them! We had an error in our booking and tried to rectify it with them. When they finally contacted us the man was arrogant... See more

Company replied

Rated 1 out of 5 stars

Terrible service and customer care. Please do not book with this company if you don't want to waste you money. Gift cards has restrictions ( hidden) edited a flight is a saga, insurance is a lie. Had... See more

Rated 1 out of 5 stars

I assert webjet do not act as the experts they claim to be. When an issues arises they put it back on the customer and hide behind corporate behaviour. I WILL NEVER TRUST THEM AS A BUSINESS. I have sp... See more


Company details

  1. Flights Search Site
  2. Travel Agency

Information provided by various external sources

As Australia's leading online travel agency, Webjet leads the way in online travel tools and technology. Webjet enables customers to compare, combine and book the best domestic and international travel flight deals, hotel accommodation, holiday package deals, travel insurance and car hire worldwide.


Contact info

3.1

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(1,694)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Booking flightd

Very easy to use and help always accessable when booking international flights

February 16, 2024
Unprompted review
Webjet logo

Reply from Webjet

Hello Madilyn, we're pleased we could assist you. Let us know if you need anything else!

Rated 5 out of 5 stars

One of the Best website in terms of…

One of the Best website in terms of Search Engine, Rates and offers.
I had all the times lovely experience with webjet for smooth and hassle free flight booking

January 29, 2024
Unprompted review
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Reply from Webjet

Thank you for being a part of our Webjet family Dipen! Your feedback fuels our passion for what we do, and we're grateful for the opportunity to serve such amazing customers like you

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Rated 5 out of 5 stars

Easy and transparent

Easy to use, transparent about costs/extras etc.
Love seeing all the info in one place.

February 16, 2024
Unprompted review
Webjet logo

Reply from Webjet

Thank you for the beautiful review and for choosing us. We look forward to serving you again soon

Rated 5 out of 5 stars

Having 30 minutes to decide and the…

Having 30 minutes to decide and the price staying the same- poor uni student things...

February 16, 2024
Unprompted review
Webjet logo

Reply from Webjet

Hey Lani, thank you so much for sharing your positive experience, we're so happy to hear that you valued our 30-minute price guarantee.

Rated 5 out of 5 stars

Everything in one place - Easy to use

Everything in one place! I liked that i could see all the available times, airlines & prices all in one place. Easy to see prices on all the dates as well.
Easy to book and feel confident you have got the deal you want.
Will tell others about my experience and definitely recommend!

February 16, 2024
Unprompted review
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Reply from Webjet

Hi Laura, congratulations on a fantastic experience! We're thrilled to have been a part of it. Here's to many more memorable moments together!

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Rated 5 out of 5 stars

Making bookings via Webjet for Flights or Accommodation

Making bookings via Webjet for Flights and/or Accommodation is simple and efficient and they have great deals. Highly recommend.

February 15, 2024
Unprompted review
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Reply from Webjet

Hi Naomi. Your review just put a big smile on all our faces here at Webjet. We're grateful for your support and thrilled to have made your experience a memorable one.

Rated 3 out of 5 stars

More filtering options please

I liked how all the companies and flights were listed but it did make it a little hard to find the best prices. Would love more filtering options

February 15, 2024
Unprompted review
Webjet logo

Reply from Webjet

Hi Alanna, Thank you for your feedback and for bringing this to our attention. We're dedicated to providing the best service possible so I will pass this on to the relevant teams.
I hope you have a safe trip!

Rated 5 out of 5 stars

weekend away and work trip…

i booked a weekend away and work trip and car all in one go, from all different providers and airlines

February 15, 2024
Unprompted review
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Reply from Webjet

Hi Carolyn, your kind words have truly made our day brighter! Thank you for taking the time to share your wonderful experience with us.

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Rated 5 out of 5 stars

Love booking through Webjet

Love booking through Webjet - it's like having a travel agent without the extra fees! Can search and plan your trip so easily, love it! Easy to login and see all of your flight details too.

February 15, 2024
Unprompted review
Webjet logo

Reply from Webjet

Samantha, thanks! We're excited that you found it effortless to search for the best and most affordable flights, and that you valued our service!

Rated 5 out of 5 stars

Amazing smooth booking

Amazing smooth booking. Very fast payment method.

February 15, 2024
Unprompted review
Webjet logo

Reply from Webjet

Anand, thank you! We're very pleased that our website streamlined the flight booking process for you.

Rated 1 out of 5 stars

Refund

Refund
Paid extra for refundable flight on 25 th May 2023 my daughter got ill and wasn’t able to come so ask for a refund in July before our trip . I keep
Phoning webjet, they say are still waiting to hear from Maylasian Airlines , so i have contacted them with the e ticket, refund numbers they say get back to webjet , I keep phoning them still waiting it been 7 months im not a happy customer . Paid over $800 for this flight they take about $200 for admin fees it a bloody rip off so bad customer service .

May 25, 2023
Unprompted review
Webjet logo

Reply from Webjet

Hi Caroline,

We are genuinely sorry to hear about your recent experience. Your feedback holds significant value to us, and we would like the chance to discuss it with you further. Please get in touch with our customer support team via https://www.webjet.com.au/support/ so that we can thoroughly investigate your refund request for you.

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Rated 4 out of 5 stars

Excellent choice of payment options

Excellent choice of payment options. Good prices, even cheaper than in flight companies own sites.
Was slightly disappointed with promo code expiry terms - 3 min only! A bit too fast to use it.
So far I am happy with my choice.

February 14, 2024
Unprompted review
Webjet logo

Reply from Webjet

Katerina, thanks a lot! We're thrilled that you found our website easy to navigate and book flights effortlessly.

Rated 5 out of 5 stars

I already like this webjet

I already like this webjet, that fast and easy to use.

November 11, 2023
Unprompted review
Webjet logo

Reply from Webjet

Thank you, Pisey , for your review! We're delighted to hear that your flight booking experience with Webjet was seamless.

Rated 1 out of 5 stars

Greedy Webjet

We booked a 7 day flight and hotel package to QLD with Webjet. The flight was cancelled so we were put on a flight the next day. We lost a night's stay plus parking fees, but Webjet didn't want to give us a 1 night's waiver. We booked through Webjet but they fobbed us off to the hotel and the hotel fobbed us off to Webjet. So us, the consumer is financially disadvantaged while the hotel and Webjet made a profit.
I received a response from Webjet apologizing and for me to contact them so they can look into it further. So I did and they just told me the same response so that was a waste of time but perhaps made them look good to the public.

December 11, 2023
Unprompted review
Webjet logo

Reply from Webjet

Hi Tim ,we sincerely apologize for the inconvenience and frustration you experienced with your recent booking through Webjet. We understand the impact that flight cancellations can have on travel plans, and we regret any additional expenses you incurred as a result.
Please kindly contact our customer support team https://www.webjet.com.au/support/ so that we can look into this further for you.

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