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Webroot Reviews 

1,441
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 562 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's effective protection against viruses and malware, providing peace of mind without slowing down systems. Many highlight its ease of use and seamless background operation, offering robust security free from annoying pop-ups or heavy resource usage. Excellent customer service and support are frequently commended, with swift action and helpful assistance noted. However, some customers noted difficulties with customer service, struggling to reach live agents or get adequate online support. A few also experienced product problems, such as not catching viruses, slowing down computers, or specific VPN issues like frequent disconnections and intrusiveness.

What people talk about most

Product

Clients share positive opinions on the product, with many reviewers consistently reporting long-term... See more

User experience

Users describe positive interactions with the user experience, often highlighting its ease of use and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and trust in the service... See more

Website

Consumers find website experiences to be ambiguous, with some reviewers expressing satisfaction and ease of... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Webroots ability to scan and protect without using up system memory is a good benefit. You don't ever experience the bog down like other antivirus software. It works along side the microsoft protecti... See more

Company replied

Rated 4 out of 5 stars

Ive used Webroot for the past several years and found it to be a wonderful security program. I am currently having issues with a McFadden virus that just can't seem to get rid of...until I asked Googl... See more

Company replied

Rated 5 out of 5 stars

Webroot protects my laptop from viruses and malware. It also optimizes my laptop so it runs better. Part of Webroot also protects my identity and lets me know if there is anything that needs to be tak... See more

Company replied

Rated 5 out of 5 stars

I had a phone conversation with a Webroot Rep. several years ago. He patiently listens to my rant about the stressful changes that the rapid changes in technology put on senior who are not computer li... See more

Company replied


Company details

  1. #150 of 352 best companies in Software Company
  2. #5 of 11 best companies in Computer Security Service

Written by the company

Webroot, an OpenText company, is a global leader in modern cybersecurity, pioneering cloud-based, AI-driven protection that keeps individuals and families safe from today’s most sophisticated digital threats. We were the first to harness the cloud and artificial intelligence to stop zero-day attacks in real time, and thanks to its cloud-native architecture, Webroot can detect and block threats even before they ever reach your computer. Our technology continues to evolve to secure your devices, identity, privacy, and data everywhere you go.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,441)

564 reviews in the last 12 months

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Rated 5 out of 5 stars

Better than the famous brand name…

Better than the famous brand name companies and lower prices and better protection

June 28, 2026
Webroot logo

Reply from Webroot

We're so happy to hear that our products exceed your expectations in quality and value. We appreciate your kind words!

The Webroot Team

Rated 1 out of 5 stars

I did not authorize to automatically…

I did not authorize to automatically renew my account due to the fact that i have moved and am being cared for. Please refund my account money to

Gloria Ratto
12610 Thornberg Way
Rancho Cordova, CA 95742

Thank you

May 1, 2026
Webroot logo

Reply from Webroot

Thank you for your feedback, Gloria.

We're sorry to hear about your situation and understand your concerns regarding the renewal charge. Our support team has already reached out to assist and review your request. Please check your email for further information and next steps.

The Webroot Team

Rated 5 out of 5 stars

Product Performance

I had a phone conversation with a Webroot Rep. several years ago. He patiently listens to my rant about the stressful changes that the rapid changes in technology put on senior who are not computer literate. I can't recall the exact subscription, but all my Webroot subscriptions performed just as the Rep. ensured they would. Great Product backed by superior Service. Thanks!

June 28, 2025
Webroot logo

Reply from Webroot

Thank you for sharing this wonderful experience! We’re glad our support team was able to provide patience and reassurance, and that our products have continued to perform as expected. We truly appreciate your kind words about both our service and protection.

Rated 4 out of 5 stars

Webroot is awesome

Ive used Webroot for the past several years and found it to be a wonderful security program. I am currently having issues with a McFadden virus that just can't seem to get rid of...until I asked Google today. Overall it's a great security program.

June 28, 2026
Webroot logo

Reply from Webroot

Thank you for your feedback! We’re glad you’ve had a positive experience with Webroot over the years. We’re sorry to hear about the issue you’re encountering—that can be frustrating. While Webroot works in the background to help detect and remove threats, our support team can also assist with persistent issues to ensure everything is fully resolved. We appreciate you sharing your experience.

Rated 5 out of 5 stars

very fast and dependable use it from…best

very fast and dependable use it from last 10Years

June 28, 2026
Webroot logo

Reply from Webroot

We're so happy to hear we've provided you with fast and dependable service for a decade! We truly appreciate your loyalty.

The Webroot Team

Rated 4 out of 5 stars

This company is getting too expensive.

This company is getting too expensive.

June 28, 2026
Webroot logo

Reply from Webroot

Thank you for your feedback. We understand that pricing is an important consideration, and we appreciate you sharing your perspective. Webroot is designed to provide continuous, lightweight protection in the background, but your input helps us better understand how we can improve the overall value we deliver.

Rated 5 out of 5 stars

I feel protected with Webroot

I feel protected with Webroot. It works in the background and does not disturb me.

June 28, 2026
Webroot logo

Reply from Webroot

We are so glad to hear that our product provides you with protection without being disruptive. We appreciate your positive feedback!

The Webroot Team

Rated 3 out of 5 stars

Could not navigate successfully…

Could not navigate successfully through the website. It was confusing for an 86yr old. Had to call for help . My contact was most helpful and purchase was accomplished.

June 21, 2026
Webroot logo

Reply from Webroot

Thank you for your feedback. We’re sorry to hear the website was difficult to navigate, but we’re glad our representative was able to assist you and make the purchase process easier. We appreciate your comments and will continue working to improve the experience for all customers.

Rated 3 out of 5 stars
Webroot logo

Reply from Webroot

Thank you for your feedback. We understand your concern about value.

Webroot is designed to work quietly in the background, proactively blocking threats before they become visible, so you stay protected without interruptions.

We appreciate you sharing your perspective.

Rated 5 out of 5 stars

Having used McAfee

Having used McAfee, and one other who's name I forget (Semantic?) , Webroot has been the least troublesome protection app to maintain the functioning operation of our home computing.

June 28, 2026
Webroot logo

Reply from Webroot

We are so glad to hear that Webroot has provided such a positive and hassle-free experience for your home computing needs. We appreciate you sharing your valuable feedback with us!

The Webroot Team

Rated 5 out of 5 stars
Webroot logo

Reply from Webroot

Thank you for the great feedback! We’re glad Webroot has delivered reliable protection while staying out of the way and keeping your home computers running smoothly. We appreciate your trust in us.

The Webroot Team

Rated 5 out of 5 stars

It’s just having that peace of mind…

It’s just having that peace of mind knowing that Webroot is protecting my security 24/7/365. And that truly satisfies me. Thank you for your service.

June 28, 2026
Webroot logo

Reply from Webroot

Thank you for the great feedback! We're delighted to hear Webroot provides the peace of mind that comes from knowing you're protected around the clock. Helping our customers feel secure every day is exactly what we strive for, and we truly appreciate your trust.

The Webroot Team

Rated 5 out of 5 stars

all runs smoothly

I have had no problems since I started using webroot and after getting the optimizer everything runs very smooth.

June 28, 2026
Webroot logo

Reply from Webroot

We're so glad to hear that you've had a smooth experience with our product and that the optimizer has made everything run so well for you. Thank you for your positive feedback!

The Webroot Team

Rated 5 out of 5 stars

Excellent customer service and Tech…

Excellent customer service and Tech support, they helped me right away, so happy!

June 24, 2026
Webroot logo

Reply from Webroot

Thank you for the great feedback! We're thrilled to hear our customer service and technical support teams were able to assist you quickly and get things resolved right away. Knowing we could help make your experience a positive one means a lot to us.

The Webroot Team

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