Webroots ability to scan and protect without using up system memory is a good benefit. You don't ever experience the bog down like other antivirus software. It works along side the microsoft protecti... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ive used Webroot for the past several years and found it to be a wonderful security program. I am currently having issues with a McFadden virus that just can't seem to get rid of...until I asked Googl... See more
Company replied
Webroot protects my laptop from viruses and malware. It also optimizes my laptop so it runs better. Part of Webroot also protects my identity and lets me know if there is anything that needs to be tak... See more
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I had a phone conversation with a Webroot Rep. several years ago. He patiently listens to my rant about the stressful changes that the rapid changes in technology put on senior who are not computer li... See more
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Company details
- #151 of 353 best companies in Software Company
- #5 of 11 best companies in Computer Security Service
Written by the company
Webroot, an OpenText company, is a global leader in modern cybersecurity, pioneering cloud-based, AI-driven protection that keeps individuals and families safe from today’s most sophisticated digital threats. We were the first to harness the cloud and artificial intelligence to stop zero-day attacks in real time, and thanks to its cloud-native architecture, Webroot can detect and block threats even before they ever reach your computer. Our technology continues to evolve to secure your devices, identity, privacy, and data everywhere you go.
Contact info
385 Interlocken Crescent #800, 80021, Broomfield, United States
- https://www.webroot.com/about/contact-us/
- www.webroot.com
4.4
Excellent
1K reviews
Asks customers to review
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Auto Pay Service
Autopayment is a BIG help. But you need to have someone to change card information if registered card is lost, stolen or hacked. Otherwise, service has been good so far.
June 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The rep did a fantastic job solving my…
The rep did a fantastic job solving my issue. I'm sorry no one gets a 5 because we are all not perfect.
June 19, 2026
Reply from Webroot
Thank you for your feedback! We're delighted to hear our representative was able to resolve your issue and provide a positive support experience. We appreciate your honesty and are grateful for the recognition of our team's efforts.
The Webroot Team
every thing runs smoothly always there…
every thing runs smoothly always there if I have a problem.
May 22, 2026
Reply from Webroot
We're so glad to hear everything runs smoothly and that we're here for you when needed.
The Webroot Team
It has stopped a few spam
It has stopped a few spam, virus, and helpful to the geek squad to fix our laptop
January 1, 2026
have never had a problem
June 27, 2026
Explained the policy in depth
Explained the policy in depth
Friendly and knowledgeable
June 26, 2026
Just easy to use
June 27, 2026
Everything seems fine
June 27, 2026
Have had Webroot for years
Have had Webroot for years, No issues with phone or computer. Price is fair and easy to load and use.
June 27, 2026
Reply from Webroot
hank you for the great feedback! We truly appreciate your loyalty over the years and are glad Webroot has provided reliable protection for both your phone and computer. It's great to hear you've found it easy to use and a good value.
The contact for issues is VERY…
The contact for issues is VERY cumbersome.
The web site was very difficult to use to get to the contact for issues part.
June 28, 2025
Reply from Webroot
Thank you for your feedback. We're sorry to hear that finding support was difficult and that the website experience was frustrating. We understand how important it is to quickly reach the right resources when you need assistance.
For help articles, troubleshooting guidance, and support options, please visit: https://answers.webroot.com
We appreciate your comments and will continue working to improve the support experience.
The Webroot Team
Webroot's product is easy to manage for…
Webroot's product is easy to manage for someone like me whose tech skills aren't the best. I feel protected and secure!
June 27, 2026
Reply from Webroot
We're so glad to hear our product is easy to manage and provides you with a sense of protection and security! Thank you for sharing your positive experience.
The Webroot Team
I am out
I am out
Moved already to another security
They have changed since acquired by Car..
June 27, 2026
Reply from Webroot
Thank you for your feedback. We’re sorry to hear you chose to move on and that your experience didn’t meet expectations. We appreciate you sharing your perspective—it’s important as we continue to improve.
Easy to install and help desk responds…
Easy to install and help desk responds promptly.
September 1, 2025
Reply from Webroot
Thanks for the feedback! We're glad installation was straightforward and that our support team was able to assist you.
The Webroot Team
Always helpful and willing to help .
June 27, 2026
I canceled my subscription
I canceled my subscription. The price went up not horrible, but too many other products on the market do the same thing. Also for many years web route didn’t catch one single virus or attempt. I think it’s really a useless product.
June 27, 2026
Reply from Webroot
Thank you for sharing your feedback. We’re sorry to hear that the product didn’t meet your expectations and that pricing was a concern. Webroot is designed to work quietly in the background by preventing threats before they become visible, but we understand it may not have felt valuable in your experience. We appreciate you giving it a try and sharing your perspective.
Webroot seemed to work well
Webroot seemed to work well. It came with a new computer and continued even after I couldn't get the renewal to work
June 27, 2026
Reply from Webroot
Thank you for your feedback! We're glad to hear Webroot provided reliable protection on your computer. We're sorry you experienced difficulty with the renewal process. If you ever decide to return, you can manage your subscription and downloads through your Webroot account at https://www.webroot.com/us/en/home/accounts.
The Webroot Team
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