The Couple’s choice of presents was clearly laid out with images, brand, description and price displayed. It was easy to look through and select the gift we chose for them. Then there was an oppor... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very seamless and easy to order a wedding gift from the list put together by the couple getting married. The whole process went smoothly through to payment and I liked the fact I could order to have... See more
Company replied
The Wedding Present Company was easy to use and had everything we needed. We had a fantastic time at the show room picking some items, alongside our glasses of Nyetimber. Adding items to the list was... See more
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Would highly recommend - a great experience from start to finish. Having someone assigned to you from the initial f2f appointment and then throughout was excellent (Clemmie was highly attentive and pr... See more
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4.7
Excellent
2K reviews
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Was very easy to maneuver and find…
Was very easy to maneuver and find couple. Would like to see a way to split payment on 2 cards for people who would like to share a gift
March 30, 2026
Reply from The Wedding Present Company
Thank you for your lovely feedback Sue - we’re so glad you found it easy to navigate and locate the gift list for the couple!
We also really appreciate your suggestion about splitting payments across two cards. We understand how helpful this would be for those looking to share a gift, and it’s something we’ll be sure to pass on to our team for consideration.
Thanks again for taking the time to share your experience - it’s incredibly valuable to us.
With best wishes,
Chloe
Customer Care Advisor
Great experience
Great experience
Very clear instructions
Can’t fault your company
Well done
March 30, 2026
Reply from The Wedding Present Company
Thank you so much for your kind words!
We’re delighted to hear that you had such a great experience and found everything clear and easy to follow. It really means a lot to know we’re getting it right.
We truly appreciate you taking the time to share your feedback - thank you again!
With best wishes,
Chloe
Customer Care Advisor
Great website and customer service!
Website very easy to use! I had a query and it was responded to the very next day!
March 20, 2026
Reply from The Wedding Present Company
Thank you so much for your lovely feedback Gilly!
We’re delighted to hear that you found the website easy to use, and that your query was responded to promptly. Providing both a smooth online experience and helpful support is really important to us, so it’s great to know this came through.
We really appreciate you taking the time to share your experience.
With best wishes,
Chloe
Customer Care Advisor
Rather surprised when the bill was more…
Rather surprised when the bill was more there seemed a lot of extras added ie cost message and wrapping etc
March 29, 2026
Reply from The Wedding Present Company
Thank you for your feedback Henrietta – we really appreciate you taking the time to share this.
We’re sorry to hear that the final amount came as a surprise. Options such as gift messages and wrapping are completely optional extras, which can be selected or removed during the checkout process depending on your preference.
We understand how this may not have been clear, and we’ll be sure to pass your comments on as we’re always looking to improve the experience. Thank you again for your feedback.
With best wishes,
Chloe
Customer Care Advisor
Reply from The Wedding Present Company
Thank you for your lovely review Judy!
We’re so pleased to hear you found the website easy to use and straightforward. That’s exactly what we aim for, and we really appreciate your feedback.
With best wishes,
Chloe
Customer Care Advisor
Easy fast perfect communicated list
March 27, 2026
Reply from The Wedding Present Company
Thank you for your lovely feedback Soraya!
We’re so pleased to hear you found the list easy to use, quick, and well communicated - that’s exactly what we aim for.
With best wishes,
Chloe
Customer Care Advisor
The online experience felt thoughtful…
The online experience felt thoughtful and personal; the user experience was easy and efficient.
March 25, 2026
Reply from The Wedding Present Company
Thank you for your kind feedback Elizabeth!
We’re so pleased to hear that the experience felt thoughtful and personal, and that you found it easy and efficient to use - that’s exactly what we strive for.
With best wishes,
Chloe
Customer Care Advisor
once I had been sent the right link by the mother of the bride, I finally had success. But before it was hopeless. …
once I had been sent the right link by the mother of the bride and had found the couple's list, it was excellent. But when I went originally onto the website and put in the correct name of the bride and date of wedding and where, the website still didn't recognise her name . I then rang you up but you couldn't find her. So I had to get back to the mother to find out if they were really on the list. She sent me the link to their list and then it was excellent. A good list and choice.
March 24, 2026
Unprompted review
Reply from The Wedding Present Company
Hello Catherine,
Thank you for your 4-star review and for taking the time to share the details.
I am really pleased that, once you had the correct link, you found the list easy to use and that the range and choice were excellent.
I am sorry for the frustration you experienced at the start, both with the website not recognising the wedding details and with us not being able to locate the list immediately when you called. That is not the experience we want for anyone, and we will review our search process and guidance so it is clearer and more reliable.
Thank you again for your feedback, and please do not hesitate to get in touch if we can help with anything else.
With best wishes,
Yasmin
Senior Wedding List Administrator
Reply from The Wedding Present Company
Thank you for taking the time to leave a review Tom.
I am so glad you enjoyed using our service, I am sure the lovely couple will be overjoyed with your kind contribution to their gift list.
Please do feel free to reach out to us if you require any assistance, we would be happy to help.
With best wishes,
Phoebe
Customer Care
It was relatively easy
It was relatively easy, although it took me a while to work out where all the instructions were on the screen.
March 21, 2026
Reply from The Wedding Present Company
Thank you so much for taking the time to leave a review Margaret.
I am delighted to hear that you found our service clear and easy to use. That is exactly what we hope for, so it is lovely to know it made things simple for you. I am sure the wonderful couple will be absolutely thrilled with your kind and thoughtful contribution to their gift list.
If you have any questions at all, please do not hesitate to get in touch. I would be more than happy to help.
With very best wishes,
Phoebe
Customer Care
Fairly easy to use
March 19, 2026
Reply from The Wedding Present Company
Thank you for your lovely review Jennifer.
I am so glad you found our service easy to use, I am sure the wonderful couple will be overjoyed with your kind contribution.
With best wishes,
Phoebe
Customer Care
Simple and easy to use website
Simple and easy to use website with a great ux journey.
March 18, 2026
Reply from The Wedding Present Company
Thank you for your lovely review Ken.
I am so glad you found our service easy to use, I am sure the wonderful couple will be overjoyed with your kind contribution.
With best wishes,
Phoebe
Customer Care
Using the Wedding list
It seemed easy to find a list and choose what I wanted to buy from it by having clear pictures
March 19, 2026
Reply from The Wedding Present Company
Thank you for your lovely review.
I am so glad you found our service easy to use, and enjoyed the images of our products. I am sure the wonderful couple will be overjoyed with your kind contribution.
With best wishes,
Phoebe
Customer Care
Easy website to navigate
Easy website to navigate. With clear photos and easy options to choose and purchase the desired item. Great.
March 18, 2026
Reply from The Wedding Present Company
Thank you for your lovely review Nicky.
I am so glad you found our service easy to use. I am sure the wonderful couple will be overjoyed with your kind contribution.
With best wishes,
Phoebe
Customer Care
The site was very well arranged and easy to access
I loved how the site was personalised , it was fun and easy to see the chosen presents.
March 17, 2026
Reply from The Wedding Present Company
Hi Joyce,
Thank you for your 5-star review! We’re so glad you enjoyed the personalised feel of the site and found it easy and fun to explore all the chosen gifts. Your feedback really makes our day 😍🌟
With best wishes,
Rhian
Wedding List Administrator
Reply from The Wedding Present Company
Hello Tracey,
We’re delighted to hear that you found our service straightforward and easy to use. Thank you so much for taking the time to share your positive experience with us - we truly appreciate it! 🤩💫
With best wishes,
Rhian
Wedding List Administrator
overall good presentation but several…
overall good presentation but several times I was not able to find the list for the wedding i needed. could not understadn why?
March 14, 2026
Reply from The Wedding Present Company
Hello Chris,
Thank you for your feedback. We’re sorry to hear that you had trouble finding the wedding list you needed. We’ll look into what may have caused this and use your comments to help improve our service. We appreciate you bringing this to our attention ☺️
With best wishes,
Rhian
Wedding List Administrator
Reply from The Wedding Present Company
Hi Michael,
We’re so pleased the process was simple and that the photos gave you a clear idea of the gifts. It’s wonderful to know your experience was easy and stress-free! 🎁✨
With best wishes,
Rhian
Wedding List Administrator
Reply from The Wedding Present Company
Hello Sarah,
We’re delighted to hear that everything was fine and went smoothly! We really appreciate you taking the time to share your experience 🎁💫
With best wishes,
Rhian
Wedding List Administrator
Reply from The Wedding Present Company
Hello Samantha,
Thank you for your lovely 5-star review! We’re so pleased the website was easy to use and that the instructions were clear. It’s wonderful to know your experience was smooth and hassle-free 😍
With best wishes,
Rhian
Wedding List Administrator
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