I had a great experience with Wego’s customer service. I was assisted by omnia , and she was extremely professional, patient, and very helpful.she listened carefully to my issue and provided me with c... See more
Company replied
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Review summary
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I'm worried about my flight honestly this my 1st time booking in wego that's why I have trust issue but my friends already tried and book here so I know this is legit website I got wooried because... See more
Company replied
I had an issue with a hotel booking through Wego where my reservation was not properly confirmed and I had to wait for several hours. It was a very stressful situation at first, but the support t... See more
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Thank you for setting such a high standard for customer care. Your commitment to excellence does not go unnoticed. You have a real-world constraints of regional banking systems and travel economics.... See more
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Company details
Written by the company
Compare and Book Cheap Hotel Deals and Prices for Preferred Destinations. Enjoy Hotel Discounts for Hotel Suites, Resorts, Hostels and more
Contact info
United States
- www.wego.com
3.8
Great
2K reviews
Replied to 26% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you so much for the quick…
Thank you so much for the quick response and assistance with regards to our inquiry and clarification.
Thank you Miss Yara.👍🫰🙏
October 15, 2025
Unprompted review
Reply from Wego.com
Thank you, Marjoe, for your wonderful feedback.
We’re delighted to know that Yara provided you with quick and helpful assistance in addressing your inquiry. We’ll be sure to share your kind words with her.
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Reply from Wego.com
Thank you, Turki, for your feedback.
We’re glad to know that you were satisfied with our service and we look forward to assisting you again soon.
Booking cancelled
Paid for a flight. Booking pending. Contacted support and they told me it is normal to take 6-12 hours for confirmation. I said what if the flight is the same day, they made up another excuse. After waiting ages they cancelled the booking with no explanation to why. Don't waste your time. Scam
October 14, 2025
Unprompted review
The insurance is a scam
The insurance is a scam. There was no chance of a refund, but I was sold insurance anyway and told 100% refund. Avoid WEGO.
September 17, 2025
Unprompted review
Wego misleads customers
I booked a ticket for my wife and the layover coming back said 2 1/2 hours. When we booked the ticket, the layover is one hour which is very tight and she might miss her flight. Whether it’s cathay Pacific misleading us or wego, the latter should be held liable. THEY CONTACTED SO THEY LOOK RESPECTABLE BUT DIDN'T OFFER TO CORRECT THEIR MISTAKE
October 12, 2025
Unprompted review
Reply from Wego.com
We’re sorry to hear about your experience and the confusion regarding the layover time. Please share your booking details with us at reviews@wego.com
so we can look into this matter closely with the airline and provide you with the necessary support. Your feedback is very important to us, and we’ll do our best to ensure it’s resolved appropriately.
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Gasser is very accommodating
Gasser is very accommodating and is quick in giving responses. he assist me in all of my inquiries.
October 12, 2025
Unprompted review
Reply from Wego.com
Thank you, Nick, for sharing your feedback. We’re glad to hear that Gasser was able to assist you promptly and efficiently. Your satisfaction means a lot to us, and we’ll be sure to share your kind words with him.
Reply from Wego.com
Thank you, Alia, for your feedback and the 4-star rating. We’re glad to hear that Abdullah was able to assist you and that you were happy with the service.
We’d love to know what we can do better next time to earn a 5-star rating from you. Your feedback helps us improve and serve you even better.
I was very satisfied with the way the…
I was very satisfied with the way the agent responded he was very helpful,quick and patient I really want to thank Mr.Abdallah for his service
October 11, 2025
Unprompted review
Reply from Wego.com
Thank you, Ebtisam, for your wonderful feedback. We’re delighted to know that Abdallah provided you with helpful and patient assistance.
We truly appreciate your kind words and will make sure to share them with him.
I would like to thank you Ms
I would like to thank you Ms. Marina she's very professional I ask her to help me add excess baggage on my onward flight because I can't add it on side after the booking and she patiently assisting me on my inquiries.
October 11, 2025
Unprompted review
Reply from Wego.com
Thank you, Emma, for taking the time to share your feedback. We’re so glad to hear that Marina provided you with professional and patient assistance.
Your appreciation means a lot to us, and we’ll be sure to share your kind words with he
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Quick answer with mastery in work and…
Quick answer with mastery in work and explanation to the client
Thank you
October 11, 2025
Unprompted review
Reply from Wego.com
Thank you, Ahmed, for your kind words. We’re pleased to know that you were satisfied with the prompt and professional assistance you received. We truly appreciate your feedback and support.
Worst experience ever
Worst experience ever, booked hotel in Dubai and then the booking confirmed
And the booking rejected
It’s wasting my time and fake offers on there application as I faced for this week
. Not trusted at all , I deleted the application and will not use it again
October 10, 2025
Unprompted review
Reply from Wego.com
Hello Ash,
We’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide. Please share your booking details with us at reviews@wego.com
so our team can investigate the issue and assist you further.
We truly value your feedback and would like the opportunity to make things right.
customer service was responsive and…
customer service was responsive and easy to contact
October 9, 2025
Unprompted review
Reply from Wego.com
Thank you, Noriel, for your feedback. We’re happy to know that you found our customer service responsive and easy to reach. We truly appreciate your support and look forward to serving you again.
Nice price easy to use and great…
Nice price easy to use and great customer service
October 8, 2025
Unprompted review
Reply from Wego.com
Thank you, Ahmed, for your feedback and the 4-star rating. We’re happy to know you found our prices fair, the app easy to use, and our customer service helpful.
We’d love to hear your thoughts on what we can improve to earn a full 5-star rating next time. Your input means a lot to us.
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Miss martina
Miss martina, she assisted me in having my refund from My cancelled air india flight. God bless her and allbthe best for the team
October 8, 2025
Unprompted review
Reply from Wego.com
Thank you, Sunny, for your kind words. We’re delighted to hear that Martina was able to assist you with your refund. We’ll be sure to share your appreciation with her and the team. Wishing you all the best on your future travels with Wego.
Immediate response received as well as…
Immediate response received as well as problem solved within few minutes.
Agent Name : Mr.Alaa Maher
Thanks Mr Alaa and Wego Team
October 7, 2025
Unprompted review
Reply from Wego.com
Thank you, Rajakumar, for sharing your experience. We’re glad to know that Alaa provided quick and effective assistance. Your feedback means a lot to us, and we’ll be sure to share your kind words with him.
Very lovable experience with your customer care mr.haitham.he respond very quickly, very happy your performance. Iam waiting for further result.thank you haitham
Very happy with your customer care Mr.haitham.nice job ...waiting for further result.thank you haitham
October 7, 2025
Unprompted review
Reply from Wego.com
Thank you, Harikrishnan, for your kind feedback. We’re pleased to know that Haitham provided you with great support. We truly appreciate your patience and will make sure to share your appreciation with him.
Bad experience
Bad experience as i made sure twice to book a flight with 20kg luggage and made payment upon that only to be surprised with an email of confirmation to say i have no luggage to check in. Contacted the airline plus weegoo and they both said i have no bags and zero weight and they asked me to pay 250kd per bag of only 20kg!!!! Which is insane! Never booking with weegoo again.
September 20, 2025
Unprompted review
Reply from Wego.com
Hello Sarah,
We’re truly sorry to hear about your experience. This isn’t the kind of situation we want our users to face. Please share your booking details with us at reviews@wego.com
so we can review your case and assist you further. Your feedback is very important to us, and we’d like the opportunity to investigate and help resolve this issue.
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Good job, Abdallah!
Abdallah was fast and helpful in assisting me with my concerns. Good job!
October 5, 2025
Unprompted review
Reply from Wego.com
Thank you, Grace, for your feedback. We’re glad to hear that Abdallah was able to assist you quickly and efficiently. We truly appreciate your kind words and support.
Reply from Wego.com
Thank you, Malik, for your feedback. We’re happy to know that you were satisfied with our service.
Customer service given they valuable…
Customer service given they valuable support for my ticket issue
October 5, 2025
Unprompted review
Reply from Wego.com
Thank you, Peranantham, for your feedback. We’re glad to hear that our customer service team was able to support you with your ticket issue. Your satisfaction is very important to us.
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