Weir & Sons Reviews 

1,018
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

I walked into the Dublin store on Grafton street to buy a Rolex. I was wearing jeans and a teas shirt. The customer service was horrible.the sales staff spent 10 to 15 mins whispering between themselv... See more

Rated 5 out of 5 stars

Hats off to Dan and Maria who looked after my husband and myself with very important and significant milestone purchases. They both were expert in their respective fields (watches and diamonds) and ma... See more

Rated 5 out of 5 stars

I purchased 2 items from Weir & Sons recently in 2 separate transactions made very close together (within 24hours). Not only were the items beautifully gift wrapped on receipt but Weir & Sons... See more

Rated 5 out of 5 stars

Incredible experience in Weir and Sons last weekend. Very proud and special day for my family as I brought my mother in to help me pick out an engagement ring!! We were assisted by an expert member of... See more

Company details

  1. Jewelry Store
  2. Jewelry Repair Service
  3. Leather Goods Store
  4. Silversmith
  5. Watch Repair Service
  6. Watch Store

Written by the company

Weir & Sons, Grafton Street and Dundrum, Dublin - Official retailers of Patek Philippe and Rolex. Free Irish delivery and free international shipping on orders over €100. Same day in-store collection and next day delivery available.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.3

All reviews

(1,018)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

I am dealing with Lisa in Grafton St

I am dealing with Lisa in Grafton St. Very knowledgable and very helpful and a lovely person to deal with. No trying to shove things at you but looking for what suits me best. I am delighted with her expertise and patience.

Paula Geiran

January 11, 2024
Unprompted review
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Rated 5 out of 5 stars

Impeccable service

Impeccable service

Online and in store they are the best no matter how much you are spending. The staff are always brilliant

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

I recently purchased my grail watch…

I recently purchased my grail watch from Weirs and I couldn’t be happier.
I was looked after by Adriana and she was so helpful and friendly throughout the process.
I would definitely recommend doing business with this company and the new Rolex showroom is amazing.
Thanks Weirs

October 10, 2023
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Rated 5 out of 5 stars

Relaxed browsing in luxurious surroundings.

I found shopping (or merely browsing) in Weir & sons was a very pleasant experience.
Staff were very friendly & gauged the mood of the potential customer very well.
Treated with courtesy & appeared to be unimportant whether I was potentially spending €50 or €5,000. This is an ‘art’ of good salesmanship.
Will certainly continue to shop in Grafton st.,

December 1, 2023
Unprompted review
Rated 4 out of 5 stars

Have been having my clasp on my watch…

Have been having my clasp on my watch fixed for years in Weirs with impeccable service. Finally, the time has come to replace the clasp and after a delay as the clasp is no longer available, Rotary can replace with a similar clasp.. while the clasp replacement is expensive… the years of having the clasp tightened only will make it economical as the watch is over 25 years old. Weirs are true watch minders and deliver on service.

January 19, 2024
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Rated 5 out of 5 stars

Amazing in store experience

Hats off to Dan and Maria who looked after my husband and myself with very important and significant milestone purchases. They both were expert in their respective fields (watches and diamonds) and made our experience very special. We both walked out of Weirs & Sons delighted with our choices. Thank you for all your wisdom and guidance.

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

Fixing a watch my late father gave me 20 years ago.

Really great experience here. I had an old Longines watch my late father gave me which was in need of a battery. The staff (Sophie in particular) were brilliant and were genuinely interested in the watch and the story behind it. Had my two young boys with me and the rest of the staff chatted about various timepieces whilst we waited. You really feel the staff care about your issues because, as was the case with me, the item you are dealing with often has huge sentimental value.

January 6, 2024
Unprompted review
Rated 5 out of 5 stars

Incredible experience in Weir and Sons…

Incredible experience in Weir and Sons last weekend. Very proud and special day for my family as I brought my mother in to help me pick out an engagement ring!! We were assisted by an expert member of the team. ( Lisa Quish) Lisa was amazing from the start. Her passion, knowledge and professionalism are unmatched. Needless to say our experience in store was perfection and I applaud Lisa for her efforts. Amazing experience. Thanks Lisa 🙏🏼

November 11, 2023
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Rated 5 out of 5 stars

Over many years I left my watches with…

Over many years I left my watches with Weir & Sons for repair and battery replacement. There is never any problems and the staff are always knowledgeable, polite and friendly. I always use it as an opportunity to browse through their beautiful jewellery on the ground and more recent lower flower levels. Staff are always willing to help and they make me feel it is a joy for them to work in such a lovely environment.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

I cannot recommend Weirs servicing department enough.
Have relied on their services a number of times including once with a tricky warranty issue with a watch bought in another country. The staff were always extremely courteous and the pin kicks of professionalism at all times. An absolute credit to the company.
Sales people are always very warm, welcoming and personal throughout the floors, even when I’m daydreaming about luxury watches. Would highly highly recommend.

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Staffs are so friendly and…

Staffs are so friendly and accommodating. The necklace that I purchased was excellent and superb. Highly recommended. Will definitely purchase again before the year ends.

May 16, 2023
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Rated 5 out of 5 stars

David Broughan is the most helpful

David Broughan is the most helpful, polite gracious person I have ever had the pleasure of dealing with in a store. Fabulous service, fabulous jewellery. Weirs are so lucky to have him. Thank you David

October 25, 2023
Unprompted review

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