Well Pharmacy Reviews 

36,266
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 5,108 reviews, reviewers overwhelmingly had a great experience with this company. Consumers truly love how incredibly easy it is to order repeat prescriptions online and appreciate the prompt, reliable delivery straight to their home every single time. Customers frequently mention that the staff are consistently helpful, polite, and professional during all interactions, making the entire service smooth and pleasant. Some people were dissatisfied with occasional operational issues, noting specifically that important items were sometimes missing from their delivered medication packages. Consumers also reported difficulties regarding tracking information or experienced frustrating delivery delays when waiting for vital necessary prescriptions to arrive safely.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting swift turnaround times... See more

Service

Reviewers mention positive feedback about service, highlighting overall satisfaction with prompt deliveries,... See more

Order

People report positive experiences with order, highlighting that the online process is simple, reliable, and... See more

Staff

Customers had positive experiences with staff, frequently describing them as supportive, helpful, and... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about their purchases. Some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Would have given five stars but could only order one pack of the item I really wanted, so had to order something else not on my immediate requirement list to make the postage fee worth while. Very... See more

Company replied

Rated 4 out of 5 stars

The whole process at the beginning is very smooth. My only concern is the reordering. When I reorder I am only home on certain days so would like to be able to chose the day and date of delivery and r... See more

Company replied

Rated 4 out of 5 stars

Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs

Company replied

Rated 5 out of 5 stars

Second purchase as the price, service and delivery was so good first time. I buy the Sodium Chloride 5% eye drops for my dog as recommended by my vet. The brand I receive is fairly priced so I order 2... See more

Company replied


Company details

  1. Online Pharmacy
  2. Pharmacy

Written by the company

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

36K reviews

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1-star

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4.3

All reviews

(36,266)

4,925 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Communication has been excellent also…

Communication has been excellent also the speed of delivery. The fact that you don't have to go through my GP surgery makes the whole experience so much better.

August 3, 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy

Rated 1 out of 5 stars

I’m still waiting for my purchase to…

I’m still waiting for my purchase to arrive

August 3, 2026
Well Pharmacy logo

Reply from Well Pharmacy

We are sorry to hear your purchase has not yet arrived. Please contact our Customer Team by either email or telephone and we will look into this for you today.
Our contact details are 0333 010 2222/hello@well.co.uk.
Thank you,
Well Pharmacy Customer Team

Rated 1 out of 5 stars

My prescription got lost in your system

My prescription got lost in your computer system and could not be downloaded local at the Glastonbury Well branch so that I could collect it. It had to be reordered from the Doctors surgery and was then sent through the post rather than being available for collection as I wished. So overall a total disaster.

August 3, 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thank you for sharing your feedback with us. We are very sorry to hear about the issues you experienced with your prescription and the frustration this caused. We understand how important it is to receive your medication as expected. We apologise for the inconvenience of having to reorder your prescription and the subsequent postal delivery, we will ensure this is reviewed further.

Apologies again, Well Pharmacy Customer Team.

Rated 1 out of 5 stars

I gave a one-star rating because my…

I gave a one-star rating because my imperative medications that I take daily where sent to be delivered by unreliable Royal Mail that lose and delay things. My medications were delayed. I almost run out of Epilim to control my epilepsy and I almost run out of my medication for my heart condition. I forgot the name of it. Anyway, if I run out, I could have had heart complications or an epileptic seizure that could have triggered a fatal heart attack that could kill. Who thought of letting Royal Mail deliver my medications when Well Pharmacy have your own delivery system. Also, I’m capable of collecting my medications at the Boots Pharmacy in 48 hours that is quicker for me. Royal Mail took nearly a week to delivery my medications. Also, Royal Mail left my medications outside my door where either somebody could have nicked them or a child could have nicked them where a child could have got my medications where children shouldn’t have access to medications. DON’T EVER let Royal Mail deliver my medications AGAIN! They are medications, not a Blu-ray.

August 3, 2026
Rated 5 out of 5 stars

Always polite Always ask how you are…

Always polite Always ask how you are even when when they're really busy i can't falt them they do an amazing job

August 7, 2026
Unprompted review
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy

Rated 5 out of 5 stars

Great service

Website is very easy to navigate, medication is delivered on time, can recommend

July 30, 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy

Rated 1 out of 5 stars

Here we go again

Here we go again! A prescription thats been there a week still not ready same old bullshit excuse we're waiting for an item to be delivered this is my 3rd visit this week waited for 4 minutes in an empty shop with 6 assistants behind the counter refusing to acknowledge me shit order service avoid!!!

August 7, 2026
Unprompted review
Well Pharmacy logo

Reply from Well Pharmacy

We are truly sorry to hear about the difficulties you've experienced with your prescription and the service you received.

We would like to look into this further for you, please can contact us via email at hello@well.co.uk, our Customer Team will look into what has happened and how we can prevent this from occurring again in future.

We appreciate you bringing this to our attention.

Well Pharmacy Customer Team

Rated 1 out of 5 stars

Wegovy OUT OF STOCK

Purchased 25mg Wegovy pills online. Had an online consultation with a pharmacist and had do get a heart rate check. Now told that the pills are out of stock. Shareholders have been unhappy with the sales of Wegovy. You simply can't see something you can't produce in time. Very disappointing.

August 5, 2026
Unprompted review
Well Pharmacy logo

Reply from Well Pharmacy

We appreciate you sharing your experience with us. We understand your frustration regarding the stock availability of the medication after your consultation.
If you would to discuss this further, please contact hello@well.co.uk and we will look into this for you.
Thanks again,
Well Pharmacy

Rated 4 out of 5 stars

Exelent service quick delivery ,would…

Exelent service quick delivery ,would like it a bit cheaper .

July 28, 2026
Well Pharmacy logo

Reply from Well Pharmacy

We're so pleased to hear you had an excellent experience with our service and quick delivery. We also appreciate your feedback regarding pricing.
Kind Regards,
Well Pharmacy

Rated 5 out of 5 stars

Always excellent products and prices…

Always excellent products and prices and great customer service, items always arrive safely and quickly and exactly as described

July 28, 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy

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