Well Pharmacy Reviews 

36,266
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 5,122 reviews, reviewers overwhelmingly had a great experience with this company. Customers love how remarkably easy it is to order repeat prescriptions online and truly appreciate the fast, reliable delivery straight to their door without extra costs. People frequently mention that the staff are extremely helpful, polite, and always go above and beyond to assist with any prescription needs. Some reviewers were not happy with delivery delays, noting that they sometimes had to wait longer than expected to receive their essential medications. Additionally, a few other people mentioned occasional issues with missing items in their orders or experienced unhelpful staff behavior during pharmacy visits.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting the speed and efficiency... See more

Service

Customers consistently note positive experiences with service, highlighting fast and efficient repeat... See more

Order

Customers had positive experiences with order, highlighting the easy-to-use platforms and speedy delivery... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently helpful,... See more

Product

Reviewers highlight ambiguous aspects of product offerings, with experiences varying widely among consumers.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs

Company replied

Rated 5 out of 5 stars

A prompt & efficient taking-over of my prescription needs after the previous online pharmacy failed to source my preferred brand of amlodipine. Three cheers to Julie & her I.T. colleagues at Well for... See more

Company replied

Rated 5 out of 5 stars

They try to get the prescription to you as quickly as possible. But end up waiting for my surgery to finalise the prescription. Wich delays delivery to me. So I have yo make sure I allow plenty... See more

Company replied

Rated 5 out of 5 stars

User friendly app. Great for ordering repeat prescriptions anytime anywhere and getting it delivered to your door. I'm over 60 so everything is free but before that I used a prepaid prescription.

Company replied


Company details

  1. Online Pharmacy
  2. Pharmacy

Written by the company

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

36K reviews

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4.3

All reviews

(36,266)

4,925 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple to order

Simple to order, prompt dispensing and post. Received within 24 hours. What’s not to like?

July 29, 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy

Rated 5 out of 5 stars

So pleased

So pleased with the unexpected efficiency and speed of delivery, fantastic service as this was my first time using the company and I was often waiting for urgent needs with other people involved! Certainly this is my new ‘go to’

July 28, 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy

Rated 4 out of 5 stars

Always in stock

Always have my medication and its delivered just wish I didn't take soon long to get here went a week with out 2 of my meds even tho I ordered early.but other than that im thankful

July 21, 2026
Well Pharmacy logo

Reply from Well Pharmacy

We appreciate your feedback and understand your frustration regarding the delivery delay. We are actively working to improve our delivery times to ensure your medications arrive promptly.
Thankyou,
Well Pharmacy

Rated 5 out of 5 stars

Good

Very good on time

July 29, 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy

Rated 1 out of 5 stars

I haven’t received all of my items some…

I haven’t received all of my items some of which must be refrigerated.

July 29, 2026
Well Pharmacy logo

Reply from Well Pharmacy

We are concerned to hear about the missing refrigerated items. Please contact our team by emailing hello@well.co.uk or call 0333 010 2222, so one of our advisors can assist you.
Apologies again,
Well Pharmacy

Rated 3 out of 5 stars

I did not like this delivery service as…

I did not like this delivery service as it took 7 days to arrive would rather collect from my Well chemist

July 29, 2026
Well Pharmacy logo

Reply from Well Pharmacy

We appreciate you sharing your experience regarding the delivery time. We understand your frustration and we are actively working to improve our delivery efficiency.
Thanks again, Well Pharmacy

Rated 5 out of 5 stars

Very efficient

Very efficient. Quick response and delivery
Highly recommend

July 28, 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy

Rated 4 out of 5 stars

Timely delivery.

July 29, 2026
Well Pharmacy logo

Reply from Well Pharmacy

We're so pleased to hear you had an excellent experience with our service and quick delivery.
Kind Regards,
Well Pharmacy

Rated 4 out of 5 stars

Well chemist is reliable and it doesn't…

Well chemist is reliable and it doesn't take long to put prescriptions through

July 29, 2026
Well Pharmacy logo

Reply from Well Pharmacy

We're delighted to hear that you find our service reliable and that your prescriptions are processed efficiently. Thank you for your positive feedback!

Kind Regards,
Well Pharmacy

Rated 5 out of 5 stars

Great service

I have used other delivery services for my meds. Well is bt far the best ... never a problem.

July 28, 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy

Rated 5 out of 5 stars

Delivery service

Delivery service
You get Immediate response on the email stating that we have received your order

July 21, 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy

Rated 5 out of 5 stars

Excellent

Ordered,authorised and delivered within a week.
Excellent

July 29, 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy

Rated 5 out of 5 stars

Helpful

Helpful, clear explanations lovely and polite

July 28, 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy

Rated 5 out of 5 stars

Stress free

Such an easy process and stress free

July 28, 2026
Well Pharmacy logo

Reply from Well Pharmacy

Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy

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