Would have given five stars but could only order one pack of the item I really wanted, so had to order something else not on my immediate requirement list to make the postage fee worth while. Very... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The whole process at the beginning is very smooth. My only concern is the reordering. When I reorder I am only home on certain days so would like to be able to chose the day and date of delivery and r... See more
Company replied
Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs
Company replied
Second purchase as the price, service and delivery was so good first time. I buy the Sodium Chloride 5% eye drops for my dog as recommended by my vet. The brand I receive is fairly priced so I order 2... See more
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Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
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Lovely counter staff
Lovely counter staff
Often a short wait
Shop is silent, needs a bit of atmosphere
A low radio station perhaps playing Melow Magic or similar soothing songs
April 25, 2026
Reply from Well Pharmacy
We appreciate your feedback regarding our counter staff and the wait times. We understand your desire for more atmosphere and we will take this feedback on board.
Thanks again, Well Pharmacy
Reply from Well Pharmacy
We're so glad to hear that our team was helpful during your visit. We appreciate your kind words!
My prescription was delivered on the…
My prescription was delivered on the day designated
July 30, 2026
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
So easy
So much easier than queuing for prescriptions. Can't believe they don't charge extra to send medicine straight to your door.
Works so well with repeat prescriptions and they send reminders too.
August 4, 2026
Reply from Well Pharmacy
We are so glad to hear that our service has made managing your prescriptions easier and more convenient. We truly appreciate your positive feedback and are happy to know our repeat prescription reminders are helpful!
Kind Regards
Well Pharmacy
ALWAYS ON POINT !
March 21, 2026
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
Lost Prescription on July 24th my GP…
Lost Prescription on July 24th my GP sent my prescription to Well Pharmacy Grangeway Runcorn. My daughter was told it would be made up by 5pm . Next Day my wife went to collect it. She was told by the assistant, it had been booked out and given to someone but sadly it was not any of us.My wife was told,she should get a new prescription off the GP they declined. So I am now missing my months supply of Metformin. Their Head Office has been Notified ( ref number 24767 ) to no avail. I am so Distressed now. ....P Huskisson
July 4, 2026
Unprompted review
Reply from Well Pharmacy
Thank you for sharing your distressing experience. We are truly sorry to hear about the lost prescription and the inconvenience this has caused you, especially regarding your Metformin supply. We understand how upsetting and frustrating this situation must be. We are actively investigating this matter with the Head Office reference number you provided.
Thanks again for your review,
Well Pharmacy
Fast service
Fast service. Well packaged product. No issues at all. Even threw in a free sharps bin.
July 30, 2026
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
Prompt service
July 29, 2026
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
Excellent service
Easy to use website, order despatched same day! Plus tracked delivery. Ordered Thursday lunchtime, arrived on Saturday.
July 30, 2026
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
First class service
First class service. No hassle at all. No going into the chemist. Great.
July 30, 2026
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
Glucose Monitors
Good competitive price and fast delivery.
After sales advice very helpful and customer orientated. Very pleased with e-mail response and suggested actions.
July 23, 2026
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
NHS prescription OK but Poor Communication
My NHS prescription arrived OK but the communication on prescriptions is unclear and confusing. While waiting for my first repeat prescription, they sent me an email saying a prescription was cancelled but it was impossible to tell which prescription.
July 30, 2026
Reply from Well Pharmacy
We appreciate you taking the time to share your feedback regarding our NHS prescription service. We understand your frustration with the unclear communication surrounding your cancelled prescription, especially when trying to identify which one was affected.
If you require further assistance with this, please reach out to us via our chat service.
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
Excellent and reliable delivery…
Excellent and reliable delivery service!Well Pharmacy’s delivery service has completely taken the stress out of managing my prescriptions. The delivery is always prompt, the tracking updates keep me well-informed, and the packages arrive safely and discreetly. The drivers are incredibly polite and professional too. It is a seamless, hassle-free service that saves me a trip to the chemist. Highly recommended!
July 30, 2026
Reply from Well Pharmacy
We are so happy to hear that our delivery service has made managing your prescriptions stress-free. It's wonderful to know that our prompt deliveries, tracking updates, and discreet packaging are meeting your needs. We truly appreciate your kind words, Thank you for your high recommendation!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
Have used Well for some years now and…
Have used Well for some years now and have always found them helpful when something hasn’t gone quite right, medication takes a few days to arrive once the doctor has ok’d my prescription which generally means I’m never without.
July 29, 2026
Reply from Well Pharmacy
Thankyou for your positive feedback!
Kind Regards,
Well Pharmacy
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