Just wanted to say how wonderful Victor Ruiz was to work with! We were waiting on a reimbursement to come through from a repair we had done to our spa. I had been unable to get back in touch with the... See more
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Always been a pleasure dealing with Wellis, especially Victor! We were let down by our dealer in Nova Scotia, and i thought my tub was going to be a disaster, however , up steps Victor from Wellis i... See more
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I was having problems with my UV-C for several years until I was able to speak with Victor Ruiz, Customer Service Manager, Wellis USA Inc. He shipped me out a new Ozone generator that replaces the con... See more
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Big time shout out to Victor Ruiz in customer service. Victor is professional, knowledgeable, and customer focused. He is an outstanding representative for your company. I was pleasantly surprised... See more
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Company details
Written by the company
The official Wellis® review page. Wellis® manufactures high quality premium hydromassage hot tubs, swim spas, hydromassage baths, shower cabins, steam cabins, freestanding acrylic bath tubs, infrared saunas, Finnish saunas, spa accessories, garden furniture and grills. All WELLIS® products are manufactured in Hungary, Europe. Wellis currently serves over 500 partners in its domestic and international network and is the largest European Hot Tub manufacturer.
Contact info
Budaörsi út 31/C, 1118, Budapest, Hungary
- contact@wellis.com
- www.wellis.com
4.3
Excellent
859 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Balázs,
Thank you very much for your feedback!
We’re glad to hear you found our service fast, professional, and helpful — this is exactly what we aim for.
– The Wellis Team
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Review
I was satisfied with the service in the M3 store. The product is good
May 27, 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Ferenc,
Thank you for your feedback!
We’re glad to hear you were satisfied with the service at our M3 store and that you’re happy with your product.
Enjoy your Wellis experience!
– The Wellis Team
Wellis / Budapest Premium
The range of products available is fine, it's easy to find the best fitting hot tub by price and functions. We picked a Budapest Premium.
The process of buying the tub was almost flowless, with acceptable delivery time. Installation and startup was correct, accurate and detailed. We had one minor issue with something producing vibrations inside the pool, but it was fixed very quickly, no charge.
The pool itself is just fine. Seats are comfortable, operation and maintenance is easy. The heat pump unit is a bit loud, but efficient. It's a single pump model, so massage is better when it runs only on half of the spa. When using it on the entire pool it's just relaxing and fine, but when turning off half of the seats it gives a good massage.
Overall, experience is not 100%, but 99% :)
May 27, 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Zoltán,
Thank you very much for your detailed and honest review!
We’re happy to hear that the buying process, delivery, and installation of your Budapest Premium spa went smoothly and that any issue was quickly and efficiently resolved. Your feedback about the heat pump and massage performance is especially valuable — it helps us improve and also sets realistic expectations for other customers.
We’re proud that your overall satisfaction is 99% — and we’ll keep working to make it 100%!
Enjoy every relaxing moment in your spa!
– The Wellis Team
It's really great 👍
A friend of mine told me he got his one of the wellis's partners in dorset so we checked it out there. we were looking for a smaller but still comfortable hot tub and the Malaga was like... perfect. At first we thought the 6-person version is too much for us but actually it’s great. more space = more comfort!!
May 6, 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Lucas,
Thanks for sharing your experience!
It's great to hear that you discovered Wellis through a recommendation — and even better that the Malaga turned out to be the perfect fit. A little extra space definitely adds a lot to comfort, even if you’re not using all the seats at once. Sounds like you made a great choice!
Enjoy many more relaxing moments in your hot tub!
– The Wellis Team
Leo is a pretty good
2 warranty repairs (replace circuit board) already and an irritating lack of ability to program the LED lighting, would be my thumbs down.
My last spa was a Hot Springs, which I would call superior. My “Leo” is a “pretty good” compared to that.
SlimJiminy in SOFLO
March 19, 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Thank you for sharing your honest feedback, SlimJiminy.
We’re glad to hear that you're generally satisfied with your Leo spa, though we sincerely regret the inconvenience caused by the warranty repairs and LED programming limitations. Your insights are valuable and help us improve both product functionality and customer experience.
Should you need further support or assistance, please don’t hesitate to contact us here:
👉 https://wellisspa.com/problem-and-error-reporting/
Wishing you continued enjoyment with your spa!
– Wellis Customer Service
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I like my hot tub but have questions…
I like my hot tub but have questions about it and the dealer sent me the online published booklet. It would be nice to ask specific questions and have a person answer rather than looking through the glossary trying to find a match.
May 20, 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Lori,
Thank you so much for taking time to share your feedback. If you have any questions the dealership where you purchased your hot tub from shall give you all information you need to operate our spas. They should have trained staff available who understand our hot tubs inside out.
If this is not the case in your situation you are welcome to submit you questions at https://wellisspa.com/problem-and-error-reporting/ and our team at Wellis HQ will be happy to assist you. Once again thank you for your feedback.
Enjoy your hot tub for years to come.
Kind regards,
Wellis Customer Services
The product itself is not bad. Zero service though.
The product itself is not bad, although not a powerful enough motor to give a decent massage to 5 people. Two is OK.
However, customer communications re non-existent!
Wrote repeatedly asking a question. If it's the case that only re-sellers look after customers, write & tell us!
Update 030626
Wellis took 9 months to respond to this review! I contacted them again & a further 9 months later - nothing!
Hopeless. Avoid.
I have emailed them again today & sent a request through their contact form.
I will update this if they respond helpfully.
September 20, 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Vinden,
We are truly sorry to hear your ongoing problems with the customer service in Portugal. We understand this is not the level of service you expect, and we sincerely apologise for the delay in answering your question.
If all your attempts are failed with your dealership where you purchased your hot tub from, then the quickest way to get an answer is to contact our aftercare support team at https://wellis.com/problem-and-error-reporting/ Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you an answer. Once again, we apologise for the delay and any inconvenience this may have caused.
Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
Kind regards,
Wellis Customer Services
We have had our wellis hot tub for…
We have had our wellis hot tub for 2years . It is excellent, reliable, easy to use and maintain. The family have enjoyed using it enormously. Can recommend it .
May 19, 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear George,
Thank you sharing your positive experience with your Wellis hot tub.
We are very happy to hear that you are enjoying your spa with your family and find it a reliable piece of equipment with easy maintenance.
Regular hydrotherapy does wonders to your health and wellbeing and we wish you many happy years of it with friends and family.
Kind regards,
Wellis Customer Services
Works fine, but there is always something to improve
We have our spa now 2 years and at first place, I have to say that everything works, and it works without major problems. We enjoy it, all the futures (remote control, music, colors, ...), but there are small thing to improve -> at first, there is, as it seems, no available automatic water monitoring / maintenance system for our model year of spa. Wellis has some in shop, but they were not recomended to us. The shapes od sitting places also always holds some water (it would be maybe good to have there some small drainage hole), so during clearing, when I want once upon a time, really get all water our, I need to manually "shovel it out". And maybe remote controling could be also improved, it sometimes lose signal and I need to manually unplug and plug in the adapter from power. But overall, we are satisfied.
May 19, 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Peter,
thank you very much for taking time to review the hot tub and the design. We are thrilled to hear that you are using your spa regularly with all it's features. Once again thank you for your valuable feedback on the design, the water monitoring system and the WIFI connection of the spa. As we are continuously working to enhance our products and service we will forward your review to our product development team.
Enjoy your hot tub for years to come.
Kind regards,
Wellis Customer Services
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cracks in the swim spa
For over a year, my wellis Swimspa has had cracks in the basin, which were patched last year and have reopened. The dealer does not respond to emails. There is a 7 or 10 year warranty on the shell/cover.
May 19, 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Ralf,
We are very sorry to hear your problems and for the inconvenience you’ve faced regarding the delay in response from our dealership and for the cracked shell of your swim spa. We truly feel that that this is not the level of service you expect, and we sincerely apologise for your ongoing issues.
The quickest way to sort out your problem is to report your case to our aftercare support team at https://wellis.com/problem-and-error-reporting/ Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution.
Once again, we apologise for the delay and any inconvenience this may have caused. Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
Kind regards,
Wellis Customer Services
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Richard,
Thank you for taking time to share your experience with us. Your feedback is valuable, as we are continuously working to enhance our service. We are thrilled to hear that you are happy with your hot tub and the service provided during installation.
We wish you many happy hours of healing hydrotherapy.
Kind regards,
Wellis Customer Services
Bought my Malaga hot tub 3yrs ago and…
Bought my Malaga hot tub 3yrs ago and have had great fun with it.The only problem I’ve had recently is that all the 5” jet seals are now leaking,which need replacing.Unfortunately Wellis only sell the seals with the jet bodies,but overall I would recommend Wellis hot tubs.
May 18, 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Mr Rotheram,
Thank you for taking time to review our Malaga hot tub. We are truly sorry to hear the leaking of the 5" jets. Please report your case to our aftercare department who will promptly find a solution for you at https://wellis.uk/problem-and-error-reporting/.
Your feedback is valuable, as we are continuously working to enhance our service.
We wish you many happy hours of healing hydrotherapy with family and friends.
Kind regards,
Wellis Customer Services
We decided on Wellis after much…
We decided on Wellis after much searching and comparisons with other brands, glad we did. Fantastic hot tub, problem free, plenty of room and looks fantastic.
May 18, 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Wellis Customer,
Thank you for taking time to share your experience with us. Your feedback is valuable, as we are continuously working to enhance our service. We are thrilled to hear that you are happy with your hot tub, it's design and aesthetic. We wish you many happy hours of healing hydrotherapy.
Kind regards,
Wellis Customer Services
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The filter arrived damaged & cracked
The filter arrived damaged & cracked, no choice but to use as I had removed and disposed of the old one.
May 17, 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Joe,
We are truly sorry to hear that the filter you ordered was cracked. We understand this is not the level of quality and service you expect and we sincerely apologise for the disappointment.
The quickest way to sort out your problem is to report your case to our aftercare support team at https://wellis.uk/problem-and-error-reporting/ Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution.
Once again, we apologise for any inconvenience this may have caused. Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
Kind regards,
Wellis Customer Services
The heater broke and water lines burst…
The heater broke and water lines burst 1year after the date of purchase. The business I purchased from would not help me with a warranty. Will never buy again.
January 4, 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Laurie,
We are truly sorry to hear your ongoing problems with the heater of your hot tub. We understand this is not the level of quality and service one can expect from a high end product, and we sincerely apologise for the disappointment.
The quickest way to sort out your problem is to report your case to our aftercare support team at https://wellis.uk/problem-and-error-reporting/ Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution. Once again, we apologise for the delay and any inconvenience this may have caused.
Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future. Once again, we apologise for the stress this may have caused.
Warm regards,
Wellis Customer Services
Need panel door
Need a door to get to the main unit. Very difficult to take out a panel just to get to the motor.
May 17, 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Kris,
Thank you for taking time to share your feedback.
We are truly sorry to hear that you are not happy with the design of our hot tub. We understand how frustrating it can be when you need to get to the motor in the cabinet and it would be a lot easier with an access door which is currently not available on our hot tub models.
We have forwarded your feedback to our product development team for consideration. Once again, thank you for your feedback, which is valuable as we are continuously working to enhance our service and products.
Kind regards,
Wellis Customer Services
Rebirth of Venus
We have been using the "Venus" hot tub for two years now, not only in the summer but also in the winter, as the excellent cover insulation keeps the water warm even in cold weather. My six granddaughters love to refresh themselves in it, and when they get out, they say, "We feel almost reborn"—and at moments like these, Botticelli's famous painting comes to my mind...
May 17, 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Jenő,
Thank you for taking time to write a 5-star review on your Venus hot tub.
We are thrilled to hear that you are happy with your spa, using it for years and compare it to a Botticelli painting.
If you have any questions please do not hesitate to reach out to our colleagues at your dealership by phone or online.
We wish you many years of healing wellness and hydrotherapy enjoyment with your granddaughters.
Kind regards,
Wellis Customer Services
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Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Clive,
Thank you for taking time to share your feedback.
We are truly sorry to hear that you are not happy with the installation of your hot tub. We understand how frustrating it can be when you cannot get the best out of your spa because of some installation issues.
Our dealerships handling the installation process for our products and if you have any concerns regarding the installation of your hot tub please discuss these with your dealership team and find a resolution.
You can also report your case to our aftercare team at Wellis HQ by completing this form at https://wellis.uk/problem-and-error-reporting/
Once again, thank you for your feedback, which is valuable as we are continuously working to enhance our service and products.
Kind regards,
Wellis Customer Services
Full of hot air not water 🤬If you look at the many emails back and…
If you look at the many emails back and fourth you will see what appalling treatment we’ve had since the tub was delivered damaged etc and ma people we got passed through that assured they would do better and see it through until problems rectified well 2yrs I’ve gone through this advice to anyone don’t use your company
May 20, 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Mandy,
We are very sorry to hear your ongoing problems and for the inconvenience you’ve faced regarding the delay to find a satisfactory resolution with your Spa. We truly feel that that this is not the level of service you expect, and we sincerely apologise for your ongoing issues.
The quickest way to sort out your problem is to report your case to our aftercare support team at https://wellis.uk/problem-and-error-reporting/ Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution.
Once again, we apologise for the delay and any inconvenience this may have caused. Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
Kind regards,
Wellis Customer Services
The true mark of any company is not how…
The true mark of any company is not how they sell their products but how they respond when something goes wrong. I raised a warranty issue with their certified partner, who said they escalated it to WELLIS. Neither followed up within a reasonable timeframe, so I contacted WELLIS directly. The product was clearly faulty and still under warranty, but my concern was dismissed outright with no consultation, no inspection, and no consideration. That says everything.
For me, it is simple. If a company takes no pride in their customer experience and shows no interest in understanding what went wrong, I cannot trust them. These products are sold as an investment. But if the value ends at the sale, then it was never real value at all. One star.
November 16, 2024
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear DYLR,
We are very sorry to hear your problems and for the inconvenience you’ve faced regarding the warranty service of your Spa.
Our product warranties cover 10ys manufacturer warranty on the shell structure and 2-3 years on engineering parts, however if the fault originates from improper installation (by a non-Wellis partner), improper use, disregard of the instructions of the user guide, improper storage, improper handling, vandalism, accident, elemental damage, natural disaster; the warranty claim might be rejected.
Our full warranty terms are set out in the Wellis Limited Warranty, which you need to activate after purchase together with the Voluntary Warranty if you wish to extend your warranty further for an extra peace of mind. Our full Terms and Conditions can also be found on our website.
If there are questions, complaints or problems about a particular product, you can always start a Wellis Aftercare Case at https://wellis.com/problem-and-error-reporting/
Our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution.
Once again, we apologise for any inconvenience this may have caused. Your feedback is valuable, and we are continuously working to enhance our service.
Kind regards,
Wellis Customer Services
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