Just wanted to say how wonderful Victor Ruiz was to work with! We were waiting on a reimbursement to come through from a repair we had done to our spa. I had been unable to get back in touch with the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always been a pleasure dealing with Wellis, especially Victor! We were let down by our dealer in Nova Scotia, and i thought my tub was going to be a disaster, however , up steps Victor from Wellis i... See more
Company replied
I was having problems with my UV-C for several years until I was able to speak with Victor Ruiz, Customer Service Manager, Wellis USA Inc. He shipped me out a new Ozone generator that replaces the con... See more
Company replied
Big time shout out to Victor Ruiz in customer service. Victor is professional, knowledgeable, and customer focused. He is an outstanding representative for your company. I was pleasantly surprised... See more
Company replied
Company details
Written by the company
The official Wellis® review page. Wellis® manufactures high quality premium hydromassage hot tubs, swim spas, hydromassage baths, shower cabins, steam cabins, freestanding acrylic bath tubs, infrared saunas, Finnish saunas, spa accessories, garden furniture and grills. All WELLIS® products are manufactured in Hungary, Europe. Wellis currently serves over 500 partners in its domestic and international network and is the largest European Hot Tub manufacturer.
Contact info
Budaörsi út 31/C, 1118, Budapest, Hungary
- contact@wellis.com
- www.wellis.com
4.3
Excellent
856 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor quality and customer support, limited warranty
We bought a Palermo spa two years ago, the jets are falling apart after a year and also other parts had to be changed. The warranty covers none of them. Customer support non existing, it takes weeks to contact the service and make an appointment. Call center mostly unavailable.
May 29, 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Norman,
Thank you for reaching out and sharing your feedback.
We are truly sorry to hear about the difficulties you’ve experienced with your Palermo spa and the challenges in reaching our customer service. Please accept our sincerest apologies for the inconvenience this has caused.
At Wellis, we are committed to delivering high-quality products and reliable service. What you’ve described does not reflect the level of support and performance we strive to provide. We understand how important it is to enjoy your spa without complications, and we want to make things right.
To address your concerns as quickly and efficiently as possible, we kindly ask that you submit a service request through our official platform:
👉 https://wellis.com/problem-and-error-reporting/
Once submitted, our service team will prioritise your case and follow up directly. If you’ve already submitted a ticket and haven’t heard back, please let us know your case number on the form so we can escalate it internally.
Thank you for your patience and for giving us the opportunity to resolve this matter.
Kind regards,
Wellis Customer Service
Advertisement
my purchase
I received very kind and helpful service at the Dabas showroom thanks to Anita, the quality of the products is excellent, I would definitely recommend Wellis products to everyone!
March 12, 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Patrik,
Thank you very much for your kind feedback!
We're delighted to hear that you had such a positive experience at our Dabas showroom and that Anita was able to assist you so well. It's also great to know you're satisfied with the quality of our products. Your recommendation means a lot to us!
– The Wellis Team
Bought our Firenze last year and we…
Bought our Firenze last year and we really love it!
May 29, 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Thank you for your kind words!
We’re thrilled to hear that you’re loving your Firenze spa — it’s always great to know our customers are enjoying their Wellis experience. Here’s to many more relaxing moments ahead!
– Wellis Customer Service
I really love my wellis spa!!
I really love my wellis spa!! Honestly didn’t think it would be this good but it is. I recommend it to basically everyone lol - family neighbours, even people at work who mention they wanna relax more.
May 2, 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Daniel,
Thank you so much for the enthusiastic feedback!
We're absolutely delighted to hear how much you’re enjoying your Wellis spa — and we truly appreciate you recommending it to others! Your satisfaction means a lot to us, and we’re honored to be part of your relaxation routine.
Wishing you many more peaceful and refreshing moments!
– Wellis Customer Service
Relaxing bath after a busy day
We bought our jacuzzi last August. We love it. Having a relaxing bath after a stressful day is priceless. You should spend some time with learning how to manage water quality, but if you have got it, you can enjoy the spa experience with 10 mins control time per week.
May 28, 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Customer,
Thank you for your thoughtful review!
We’re so pleased to hear that your hot tub has become a relaxing retreat after busy days — that’s exactly what we aim to provide. You're absolutely right: once you get the hang of water care, maintaining your spa becomes quick and easy.
Enjoy every well-deserved moment of relaxation!
– Wellis Customer Service
Advertisement
We bought the WellisDanube jacussi at the…
We bought the Danube jakuzzi at the Wellis saloon, where the salesman Csaba was absolutely aware of all the information we needed. The pool itself is super and looks amazing. However we needed to do a lot of preparations before it got its own place. The person who adjusted the system was very attentive informative and friendly. So far we have been satisfied with it. It is easy to use and maintain.
May 27, 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Zoltán,
Thank you so much for your detailed and kind feedback!
We’re delighted to hear that your experience — from the professional support of our colleague Csaba to the installation — was smooth and informative. The Danube swim spa truly shines when it comes to swimming, training, and exercise, and we’re glad it’s living up to your expectations.
Wishing you continued satisfaction and many energising workouts and relaxing moments!
– Wellis Customer Service
Flexible and kind service
Flexible and kind service, great qualilty product.
May 19, 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Timea,
Thank you for your kind words!
We're delighted to hear you’re satisfied with both our service and the quality of your Wellis product.
Wishing you many relaxing moments ahead!
– Wellis Customer Service
I have a two years old spa without any…
I have a two years old spa without any problem
May 27, 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Imre,
That's wonderful to hear — thank you for sharing your positive experience!
We’re truly pleased that your spa has been running smoothly for two years. If you ever need assistance or have questions in the future, our team is here to help.
Enjoy many more relaxing moments!
– Wellis Customer Service
Bumpy start, great outcome.
I had to chase the service team, which took 3 weeks to have the prepaid installation appointment for my delivered jacuzzi, they had some internal error and my request was not shown beforehand. Then during the installation, the ambient light was not working, so I needed to wait for another week to have everything up and running but now it is perfect and I am happy with the product!
May 27, 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Ádám,
Thank you for your honest feedback!
We sincerely apologize for the initial delays and the inconvenience caused by the internal error and the lighting issue. We understand how frustrating that must have been. That said, we're truly glad to hear that everything is now working perfectly and that you're enjoying your jacuzzi!
If you ever need assistance in the future, please don’t hesitate to reach out.
– Wellis Customer Service
Advertisement
The smallest is the best one
How to use the energy from your solar panel? Buy a jakuzzi from Wellis!
We did it exactly 2 years ago.
A small one for 5 pax and the family keeps enjoying it ever since, working flawlessly 😃
It was a superb decision.
May 27, 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Szilvia,
Thank you so much for your enthusiastic feedback!
We're thrilled to hear that your Wellis spa has been a great addition to your home and that it's been running flawlessly for two years. Using solar energy to power it is a smart and sustainable choice — well done!
Wishing you and your family many more relaxing and joyful moments!
– Wellis Customer Service
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Thank you so much for your enthusiastic feedback!
We're thrilled to hear that you're loving your Wellis Lugano Life hot tub and that it's living up to your expectations. Enjoy every relaxing moment, and thank you for choosing Wellis!
– Wellis Customer Service 💧✨
It looks nice 👍
Im also happy because wellis focuses on energy efficiency which is super important for us. When I was designing the house I tried to choose eco stuff like insolation, smart heating etc, and now I have a hot tub that fits in that same logic. It holds heat very well and doesn’t take ages to warm up. Im outside way more now because of it. It looks nice on the deck too. Easy to clean, no fuss. So yah. Prague for everyone!!!
May 6, 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Leo,
Thank you so much for your thoughtful feedback!
We’re really happy to hear that your Wellis hot tub complements your eco-conscious home design. Energy efficiency is indeed a priority for us, and it’s great to know that the insulation and heat retention are living up to expectations. We love that it’s helping you spend more time outdoors and making your deck even more enjoyable.
Wishing you many more relaxing, energy-efficient spa sessions — and greetings to the Prague tub! ✨
– Wellis Customer Care 💧
Impeccable service, design and durability
We have made several purchases from Wellis, including sanitary ware, a shower cabin, a bathtub, and a jacuzzi. Each time, we received impeccable service. Their products are durable, high-quality, aesthetically pleasing, and reasonably priced. We are very satisfied with them.
May 27, 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Loretta,
Thank you very much for your kind feedback! We’re truly glad to hear that you’re satisfied with both our products and service across multiple purchases. Your trust in Wellis means a lot to us, and we’re proud to be part of your home. We hope you continue to enjoy every moment of comfort and relaxation our products bring.
– Wellis Customer Care 💧
Advertisement
The spa is nice, the client-service not so nice.
The spa is nice, we enjoy it, but we have a leak. It is a warranty-thing, but we wait for repair-service since 5 weeks, but nothing happened. So the client-service is not good. If we knew that before, we had our doubts about Wellis.
Update to Wellus: We already reported the problem and get a number and still waiting. So we don't fill in again what you sent us below.
Tisztelt Partnerünk!
Köszönjük megkeresését, amelyet a(z) 00539506 számon regisztráltunk, kollégáink folyamatosan dolgozzák fel a beérkező ügyeket, és igyekeznek a lehető leggyorsabban reagálni, kérnénk ezzel kapcsolatosan szíves türelmét. Maximum 5 munkanapon belül felvesszük Önnel a kapcsolatot.
Üdvözlettel:
Wellis Magyarország zrt. ügyfélszolgálat
This email is from 22. Aril, now it is 2. June.
Update: No response at all...the problem is not solved yet. We got no reaction from Wellis, they did not give any sign of service. Too bad. A very bad client-service. They like sale an expansive spa, but then.... even worse: there is a terrible noise like something hit the cover inside.
Is Wellis waiting till the warranty is over?
It is 15.06.2025 now.
May 27, 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Marika,
Thank you for your feedback. We’re glad to hear that you are enjoying the spa itself, but we sincerely apologize for the inconvenience caused by the delay in the repair service.
Your experience does not reflect the standard of service we aim to provide. We take warranty cases seriously and regret the long wait you’ve encountered.
To help us resolve this issue as quickly as possible, we kindly ask you to fill out our service form at the following link:
👉 https://wellis.com/problem-and-error-reporting/
Once submitted, our team will follow up promptly.
Thank you for your patience and for bringing this to our attention.
Kind regards,
Wellis Customer Service
Update: If you’ve already submitted a ticket and haven’t heard back, please fill out the form again and let us know your case number on the form so we can escalate it internally.
Thank you for your patience and for giving us the opportunity to resolve this matter.
Kind regards,
Wellis Customer Services
We ordered a jakuzzi nearly a year ago
We ordered a jakuzzi nearly a year ago. Since then, we haven’t had any problems with it, does it’s job in an excellence way every day. The maintance doesn’t require much professional knowledge, just doing the recommended tasks is enough to kepp the water clean and fresh.
July 15, 2024
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Tamás,
Thank you very much for your feedback! We’re delighted to hear that your hot tub has been running smoothly and meeting your expectations for almost a year now. It’s great to know the maintenance process is manageable and keeps the water in top condition. Wishing you many more relaxing and refreshing moments!
– Wellis Customer Service 💧
We bought a Palermo jacuzzi at the…
We bought a Palermo jacuzzi at the begining of this year, and it helps us to relax and clam down after every workday. I only can propose for everyone to purchase a similar one, it makes every workday more easy.
March 1, 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Róbert,
Thank you very much for your kind feedback! We're delighted to hear that your Palermo hot tub has become a key part of your daily relaxation. Knowing it brings calm and comfort after long workdays truly means a lot to us.
Enjoy every moment of your spa experience — and thank you for recommending us! 😊
– Wellis Customer Care Team 💧
Warranty
I bought 3 years ago a hot bath-tube and the company repaired one of the main unit 1 year over the warranty periode for free, so well done, respect…👏🏻👏🏻👏🏻👏🏻
April 16, 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Zolee,
Thank you so much for sharing your positive experience! 🙏
We’re happy to hear that even beyond the warranty period, our team could support you and ensure your hot tub continues to serve you well. Your satisfaction is our top priority — and feedback like yours keeps us motivated to go the extra mile.
Enjoy your spa time! 💦👏🏻
– Wellis Customer Care Team
Advertisement
We had a great expert when we have…
We had a great guy help us to buy our new jacuzzi!
July 27, 2024
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Angelika,
That’s wonderful to hear — thank you for sharing! 😊
We're glad our colleague could assist you in finding the perfect jacuzzi. If you ever need help with maintenance or have any questions, we’re always here to support you.
Enjoy every relaxing moment in your new spa!
– Wellis Customer Care Team
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Zoltán,
Thank you for your feedback! We're glad to hear that both the timing and our services met your expectations.
If you ever need further assistance or have any questions, feel free to reach out. Enjoy your Wellis experience!
Kind regards,
Wellis Customer Service
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Balázs,
Thank you for your feedback!
We’re glad to hear that you’re satisfied with the quality and pricing of our products. We strive to offer excellent value for your investment. Enjoy your Wellis experience!
– The Wellis Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.