Wellis® Hot Tub & Swim Spa Manufacturer Reviews 

First major repair was less than 6 months after I bought it. The second major repair was supposed to be covered by the warranty (less than 3 years after purchase), but Wellis pointed towards the The Great Escape for warranty coverage and The Great Escape pointed towards Wellis. In the end, I had to pay out of pocket to fix it (over $1,000) for something that was supposed to be covered under warranty.

Used daily for relaxation and stretching. Highly recommend it for long term health benefits!

We purchased our Libra Spa from Coastal Spa & Patio in Anaheim.
Upon delivery and having the spa professionally wired, the spa would not function. A series of error codes were consistently displayed, therein, two service calls failed to repair as did countless phone calls to Coastal Spa and also Gekco Alliance.
I was finally able to contact Wellis service wherein a replacement topside control was shipped. I had to replace the topside control myself and the system still failed to work.
Another series of phone calls resulted with an entirely new Gecko spa pack control being shipped. After installing, again, I had to do the install myself, the spa finally worked.
This entire process tool over three months!
Wellis Service was polite and patient but it took a while to establish a contact person and I found it impossible to speak with the North America manager as the company seemed to be focused more on their new brand, Bueno Spas.
There were several broken screws in the spa's composite shell, so I had to drill them out, fill with epoxy and upgrade the screws to stronger square drive stainless steel screws, using beeswax to help lubricate the threads to prevent future issues.
I also found three jet fittings in the spa leaking quite badly, which again, I had to fix myself.
I'm honestly not sure I would purchase or recommend Wellis, and it's sad, as the composite inner frame and shell is precisely what I wanted and I also didn't want a spa filled with cheap foam, making future repairs exceptionally difficult. I feel the quality of the spa is decent but my overall experience is far from gratifying.
Coastal Spa stated they would no longer be carrying Wellis, opting for Platinum Spa's, which I refused to purchase being produced in China.
I'm grateful that Wellis finally came through and the spa is now working well with no further issues.

I purchased the spa about 5 weeks ago. The installers did not properly wire the spa correctly and had to return to rewire. they did not install the chiller - was told they were missing some fittings. I also have a light not working. The installers damaged the end caps trying to secure them- with screws- drilled a couple holes in them- one keeps falling off. I have sent pictures and made calls they have still not scheduled a return service trip to correct and finish installation.

Spa - looks good and is great fun, but I’d say there are some build / quality issues. The amount of filtration on the Danube swim spa is, I believe, not quite sufficient. 6k ltrs through one filter placed in one corner. The control panel is angled outwards which means it’s difficult to use from within the spa. The spa side panels are fixed by plastic strips screwed into place- This isn’t a good design.
The ability to reach customer service and receive help seems to be more difficult than it should be for my installer.
10mths old and I have a leaking ozone unit and an annoying rattle from the w-flow box.

The seal on a jet nozzle had crumbled and had to be replaced by Servce. The jets no longer move in and out. This is very unfortunate.
The color of the dark plastic parts, e.g. to regulate the air, increasingly fades. The dosage for the water fragrance does not work at all. The slat seal is constantly jammed.

The jet controllers attached to the plastic tubes came off the tub two weeks after the tub was installed. The salesman believes that Sirona sanitizer is degrading the tubes which evidently occurred on a regular basis 4-5 years ago. To date, nine jet controllers have detached from the tubes which are breaking in place. The salesman has replaced them at no cost, and I am very appreciative of his support. I can’t believe that others haven’t experienced this and that Wellis hasn’t redesigned the tubes to eliminate this problem. My salesman has provided me an alternative sanitizing program that he believes will solve the problem. We will see if this solves the problem or if the tubes and jet controllers are defective.

It's a great bit of kit is the hot tub so relaxing with the blue tooth music playing from my phone & the jets massaging your body
It holds temp when not in use & only looses 1 to 2 degrees over two to 3 hours use
We use it all year round

We clearly received a Friday afternoon noon model with so many problems we’ve had more visits by the engineers with time off work to see them at the house and still no real and sensible conclusion
We’ve be left hanging on waiting for a response the communication is shocking with us doing all the chasing

Very disappointed and would not recommend to anyone the idea that we can relax when using it is not the case when your just waiting for the next problem to reoccur.

Do not bother with the WIZ system as it doesn’t work and they can’t sort them out or calibrate them useless

Save money and buy test strips

Absolutely loving our Wellis Kilimanjaro. It was nicer than all of the other spas we looked but we were able to get it for a lot less. We had a minor issue after delivery and they were out the next day to resolve it. We almost didn't get another hot tub after our bad experience with master spas. so glad we did. My back is thanking me.

After owning a Wellis Mandala for about 7 months I must say I deeply regret the purchase.

I have been having some issues with the tub for three months now. Warped side panel, corner panels falling off, and the lights stopped working.

I have emailed/called, reached out to Victor Ruiz the customer service manager at Wellis many, many times. However, they still are not able to find and schedule someone to come and repair my tub.

Maybe if you are in an area with a dealer you will be ok, but I would strongly recommend against buying directly from Wellis, as they seem to have no ability to provide service, despite promising that it would not be an issue.

Update: (4/30/25)

Still trying to get the side panel resolved, but Victor with Welis has been working with us to get parts, and he did find a local technician that has been responsive. Unfortunately the replacement side panel they sent was for the wrong hot tub... New one is inbound and should be delivered next week. Will update once that arrives and is installed.

Do not buy. After 2 years my Wellis hot tub developed a leak and the manufacturer did not honor the warranty. They gave me the round around and told me leaks were not covered after 2 years, and neither was the labor. Scammers. I will never buy another Wellis product every again.
Save yourself a headache and stay away from these guys.

Purchased a Wellis Hot Tub with hopes of relaxation and enjoyment but rather; we have experienced nothing but issues that include major leaking, ozanator failures that resulted in tripping the ground fault breaker and frozen lines that burst the pipes.
We have had this hot tub for less than 10 months. Too many service calls to mention and we just received a $2,600 estimate for latest repairs.

Purchased a holiday let hot tub in spring 2024 by Aug the inner shell coating was peeling off. Reported to Wellis who agreed to replace the faulty tub. As of 29Jan 2025 it still hasn’t been replaced & getting replies about progress is impossible. Absolutely terrible service!
The reply I received from Wellis asks me to tell them AGAIN about the problem they said they would chase in November 24!
Again asked to fill in a form to head office, which I have done reference number TICKET NUMBER: WTN181124-0116
I have also reported the issue to the supplier but they say Wellis are dealing with the replacement!

We bought a Mars hot tub about 2 years ago and have used it several times a week throughout its life. We love it and rate it very highly and have had no issues with it, apart from one tiny thing. The tie down straps buckles that it came with are next to useless and pull apart with ease and unfortunately during windy periods, it has blown open. I have taken to weighing it down with heavy objects but this is far from ideal. Do you have a replacement set of buckles that work?

Overall, it's a nice hot tub.Everything works as it should except for 1 jet... But the shale is starting to delaminate and blister above the waterline, and they refused to take care of it.... Insisting, it is the chemicals I use which I have used on other hotTubs, and never a problem... They were fairly quick to get back in touch with me.But refused to do anything, or even send anyone out to look at it

We have had nothing but bad luck with our Wellis Mont Blanc spa since we first received it. It started with the lights not working, then the cover disintegrated, the jets not working properly, and a possible leak. The headrests are discolored and the tub is growing mildew rapidly. This is all with constant care. The local dealer has been awful and will not stand by the product that they sell. This tub cost us over $12,000 and I feel totally fooled and robbed. I would not recommend Wellis to anyone. I just ready a couple pages of bad reviews on the BBB site. Many people have experienced the same, and their responses are all similar and appear to be lies. We were also ignored when we reached out after being laughed at by the local dealer. It's awful and frustrating after working hard to earn money for one nice thing.

Still enjoying my Wellis Danube W flow Swim Spa after 4 years. It has amazing jets for swimming and relaxing in the spa.

Everything happened exactly as agreed.
The product runing well, we're very happy with that.

We are delighted with our new wellis hot tub from start to finish the whole process of choosing the right tub to installation went smoothly. Very happy customer. Thank you