Wellis® Hot Tub & Swim Spa Manufacturer Reviews 

High quality product and very appealing on outdoors

Wellis spa Teide 2-persons.
We use our Wellis spa every morning and are very happy with it.
Only the button for neckmassage works not so wel. Our dealer can not help us with it. That is missery.
Fam. Martens
Netherlands

We recently purchased a Wellis Praque spa and are very satisfied with it. Jets are powerful and the seating options are good.

The spa can be configured using the main buttons, but also by an app on your phone. It's good that a heating and filtering schedule can be configured. This way, the spa only heats up during the day when our solar panels are providing power and the temperature is good at the moments we use it.

The function for the lights is lacking, in that to select a single solid color you have to "cycle" thru all the color and pattern options. Seems there is actually minimal insulation.

I purchased a replacement jet and face plate from Wellis Parts. The process to order the parts was very easy and the parts surprisingly cheap. Postage was with DHL, great service and tracked all the way. Unfortunately one of the parts had a manufacturing defect ! No problem, Wellis requested a photo of the faulty part and despatched the replacement very quickly. Great service, good price and excellent communication from Wellis.

Great product. Manual is too generic. More product specific documentation would be nice.

The hot tub was simple to install and has continued to work well. Would recommend.

Very good experience, helpful company, comfortable hot tub.

The techs showed up on time, and were very courteous and helpful.

Really like my Wellis spa but it took awhile. Very frustrated at first as the water kept smelling bad and was cloudy and would not clear. Followed all directions and went the dealer MULTIPLE times. Finally told to purge and change water and all kinds of green yuk came out of the pipes. Were told it must have been from when it was water tested at the production plant. Refilled and switched to clorine and it has been much better. Corner panels also pop off and could have been designed better. Holds temperature well.

Our Wellis Olympus is an incredibly well built hot tub. We live in the Northeast US and have tough winters. The steel frame is perfect. The spa is well appointed with a great stereo, pumps and jets galore and its all nicely laid out, from the LED screen and manual controls to the way the wiring is and equipment is laid out underneath. Amazing value also. This spa is only slightly more than a normal 8 person tub - but is SO much more!

Love my Wellis London lounger Hot Tub!!! Pretty strong jets (especially if you isolate the sides). Been looking at spas since 2018. Prices unrealistically skyrocketed after the pandemic. In a 9 month period of time in the same calendar year I was quoted a $4,000 difference from a popular brand, with no changes!! Was hesitant to buy Wellis, because I had never heard of them. Did a bit of research and decided to give it a try! So glad I did! Even got speakers which I would have never dreamed of! Incredible buy for the money spent. Would not hesitate to buy again. Bought in the summer now coming into cooler temps and it's going to get a lot of use. Great product Wellis! One suggestion would be to allow light colors to be chosen more easily in the app or otherwise instead of having to continuously turn it off to cycle through the next lighting color.

We love our wellis spa!
It is so energy efficient and reliable. Easy to set up and maintain.

Great hot tub.
Harry at Banbury was very helpful.
Came out quickly to sort issue.

I like it a lot, but some things are broken on it, so I'm waiting for service.

Factory failed to secure motor which broke loose in shipping and acted as a wrecking ball inside the spa. Motor, wiring, plumbing and structure all damaged. Company refused to answer the customer service line (auto hang-up) 12x over 10 days. They also did not answer emails. Only after a BBB complaint filing did they respond. Company finally sent a new motor but did not pay to fix any other damage. After one month, hot tub is working. After owning a Hot Springs spa for 20 years, this has been a nightmare.

We purchased a Wellis Mont Blanc two years ago. The first year, the electrical system stopped working. All the lights blew out. Also, the quarter panels (4) faded. The second year 2024, the speakers stopped working. Also, we noticed the shell was bowing on two sides. We contacted Wellis along with the company we bought the hot tub from. Wellis used the excuse the bowing was from UV sun damage and is cosmetic. The fading also. This is a ridiculous reason as we only use it in the summer months and have a Covana covering it. The hot tub looks like it is a 10 year old tub! They will not honor the warranty and are not very reputable. I would not recommend this manufacturer! Very very disappointed!

After sales support is not available.
Unfortunately, the display on our whirlpool is broken after less than three years. According to the warranty conditions, this display should still be covered. Unfortunately, it is not possible to contact the company. There is no response to emails or entering data on „website: problem-and-error-reporting/„.
As enthusiastic as we are about the whirlpool, I can only advise against buying it. The support is abysmal.

Update: after I was finally able to make contact by this way (due to IT problems, contact by eMail was not possible), I received help very quickly. The display was replaced without any problems under warranty. Due to the quick and uncomplicated support from Samu József from Wellis (thanks again for that), I am now significantly increasing my rating, as I received very quick and competent help in the after-sales department.