Wessex Internet Reviews 

Two absolutely fantastic guys came out to connect my property to Wessex internet - a big thank-you to Wayne and Sheldon. Really professional and really kind and to Maddie to on the customer service team. all very impressive.

Garden Team 5.
Three lovely blokes turned up to do the outside/garden installation. Proper problem solvers who worked out how to do the work without spending a day digging a trench through concrete like drought ridden soil by hand.
Impressive communication skills as well.
Great experience with Wessex so far, hope the connection team are as efficient.

I would like to recognise the service provide to me by one of your technical support engineers. Max has provide a highly professional service whilst addressing internet connection problems. He has conducted himself in a polite and confident manner resolving issue in a confident and timely manner. Your skill staff are a great asset and I would like to thank Max for his help and support.

Garden Team 5 attended my property yesterday ( Monday the 10th).
The Team were great. They went about their work quietly and efficiently.
The installation was tricky but they came up with a solution that worked and I was happy with. First class.

Garden Team 5 laid the cable at my property this morning. It was far from an easy job as the cable came from a field and they had to dig through and around tree roots, negotiate a 9 foot drop and dig across compacted ground topped with gravel. They were polite, efficient and friendly. They made good everywhere they dig so you wouldn't know they'd been. Great service - well done Troy and Team 5!

Installation team really helpful in getting fibre to the right external wall, rather than the one BT installed decades ago! Neat job with fibre run and left everything as they found it. Looking forward to the next appointment to commission the service.

The customer service has always been excellent in the 7 years I have been a customer and my recent experience was no different. In particular the help of the service agent Rhiannon. I would highly recommend recommend this company

Contacted Wessex Internet as a piece of drive cementing, undertaken in December 2025, had deteriorated. Joanne, in their team, took control and asked me to forward photos, and, within a day, she had booked an appointment for the groundwork team to visit my home. Troy and the team visited today and completed the works beautifully. They ensured our reinforcing rods were replaced in the corner of the drive and made sure the area was clearly highlighted with cones to avoid anyone driving over the fresh cement. Thanks to everyone involved, excellent service.

Well organised visit to complete installation. Palopalo contacted us before arrival and was friendly and informative, he checked we were happy with the plan prior to commencing work. On finishing he made sure we knew how everything worked. Speed is as advertised and system is working with our current mesh network. We have been pleased with service from Wessex, would recommend.

Troy, Steve and Nathan have just left having made a cracking job of burying fibre cable across the length of the garden and across the stone terrace; you wouldn’t know they’d been. Great bunch of guys. Thank you.

Experienced a not working booster hub. 1st call had not resolved the problem, fair enough. Phoned back a few days later as not an 'urgent' and Katt carried out the 'repair'. A few days later everything is back to normal and working 100%. Always considerate, professional and friendly service. Good work!

Just to say thank you to Katt who was SO helpful in trying to sort out issues with my iPhone and with our rather complex network arrangements in the house! She made my day and was such a kind and friendly person to speak to. That personal approach means everything. Well done Wessex - your lovely staff are such a bonus.

Great company to work with. Very friendly and professional.
Many thanks to Garden Team 3, really nice guys, did a great job, nothing too much trouble, sorted it and left everything clean and tidy.

For many months we have had consistent uninterrupted high speed broadband from Wessex Internet. Following a series of short power cuts, one of our "boosters" wouldn't reconnect properly. My phone call to Wessex Internet was answered swiftly, handled professionally (despite my occasional grumbles!) ... and Stephanie guided us through a fully successful wired reset, then wireless restoration. All back working within an hour ...

Doing well so far! I've still got the BT provider but have just disconnected their modem - it was suggested I give it a couple of weeks to make sure it was all good. Excellent people to deal with and oh so wonderful to have a human being to speak to if necessary. it will make ALL the difference.

We encountered unexpected connectivity issues when Wessex Internet installed and connected us to their fibre to property broadband service. The customer service agents and operatives who sorted this out were all excellent. Very professional and speedy. The installation only took place yesterday and today it has all been fixed and we are up and running.

So far, the company has been excellent. The lad who came and did the installation was polite and efficient. He even helped me set up my laptop.

The installation with both the garden team and house team went very well and they could not have been more considerate or helpful.
The sales team have also been very helpful

Wessex internet are simply the best. I cannot praise them enough. From point of first contact with Megan and then Lewis right through until my installation was complete.
Everyone was polite friendly and so helpful. My installation was a little more complicated but Ollie knew exactly how to overcome all issues and had my broadband up and running in no time. Everyone at Wessex was amazing! I highly recommend them

Lovely chap called Adrian came to install my Wessex Fibre broadband connection today.
He was friendly, professional and very kind to my dogs.
The internet service speed is incredible, being out in the sticks I’ve suffered interrupted for so long. I’m very impressed and very happy that I chose Wessex.
Big thank you to Adrian and Wessex Fibre.