Westcoast Properties Reviews 

169
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally professional, approachable, and helpful, ensuring a remarkably smooth, supportive, and personable journey throughout various property transactions. Many people mention the outstanding customer service delivered by the team, noting that agents are consistently available to answer questions promptly and provide reassuring, expert guidance. Others appreciated the thorough communication and regular updates provided by the agents during crucial stages. Some reviewers were not happy with occasional long wait times, noting that the overall property transaction process could sometimes feel quite extended and challenging.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting a warm, professional, and efficient... See more

Service

Reviewers express high satisfaction and positive feedback about the service provided. Consumers consistently... See more

Customer service

Consumers find customer service to be positive, highlighting professional and helpful staff who maintain... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really helpful, thorough, polite, great customer service. Craig was able to identify what I was seeking in a property, very straightforward. Im in the process of buying. I have to say Westcoast is one... See more

Company replied

Rated 4 out of 5 stars

We’ve just completed the purchase of our property, and we’d like to say a huge thank you to Emily Murfin. From start to finish, she was incredibly helpful, supportive, and always available to answer... See more

Company replied

Rated 5 out of 5 stars

Completion today. Westcoast sold our property for us. Professional, helpful, good turnaround, regular communications from everyone. We had comms with most of the team, but our main contacts were Helen... See more

Company replied

Rated 5 out of 5 stars

Great team very personable and excellent communication throughout the sale process. Took care of all viewings and provided feedback on each viewing within 24 hours. Responses very quick to any of our... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Established independent sales and letting agent covering Bristol, North Somerset and Somerset.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

169 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(169)

32 reviews in the last 12 months

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Rated 4 out of 5 stars

Made property search easier as…

Made property search easier as Westcoast properties were frequently sentingupdated list.
Thanks Emma and Jeet for your excellent job.When going for viewings Jeet was so sincere and dedicated in explaining and she always response well via email.

August 7, 2024
Unprompted review
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Reply from Westcoast Properties

Thank you for your review Gigi, it is much appreciated.
Kind regards
Nick Webber - Director

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Rated 5 out of 5 stars

Westcoast Properties Burnham-on-Sea

Navigating the housing market and moving from the family home after over four decades is a significant moment, and needless to say, there are some challenges! Gavin and his team at the Burnham-on-Sea office of Westcoast Properties guided us through the process, making it simple and as stress-free as possible. They demonstrated excellent communication, being quick to respond to calls and emails, and keeping us informed each step of the way. Gavin’s undoubted experience in the market was extremely reassuring and we felt confident and well looked after by the whole team at the Burnham-on-Sea branch.

July 22, 2024
Unprompted review
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Reply from Westcoast Properties

Thank you for your superb review, Mr and Mrs Bradley, it is much appreciated.

Best wishes in your new home!

Kind regards

Nicholas Webber - Director

Rated 5 out of 5 stars

1st class service

Have just completed the sale of my apartment with west coast paphos and could not fault the service I received throughout the process. Craig was there to answer any questions I had and was more than helpful. 1st class service.

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Teresa Ward from westcoast properties was amazing

Teresa Ward from Westcoast properties were really helpful in assisting our mutual client's purchase of the property 102 Worston road. We acted as the conveyancers for the purchasers and she made sure the transaction went on smoothly

July 1, 2024
Unprompted review
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Reply from Westcoast Properties

Thank you for your review, Amila, it is much appreciated.
Kind regards
Nick Webber - Director

Rated 5 out of 5 stars

Well done, Westcoast!

We have let and sold via Westcoast Properties in Patchway. Both Emma and Brad have been well-informed, reliable, friendly and professional to deal with. We recommend Westcoast and will definitely use them again. Thank you to their whole team!

June 25, 2024
Unprompted review
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Reply from Westcoast Properties

Hi Mary, many thanks for your review and thank you for your continued business over the years!

Kind regards
Nick Webber - Director

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Rated 5 out of 5 stars

Brilliant job from the team at…

Brilliant job from the team at Westcoast Properties. Emma sold our house and got it through quickly and stress free.

May 10, 2024
Unprompted review
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Reply from Westcoast Properties

Hi Hayden
Thank you for your review and thank you for choosing us as your agent.
Kind regards
Nick Webber - Director

Rated 1 out of 5 stars

Unprofessional attitude by Ms.Pickles.

Looking at reviews on other platforms such as Yell and Get agent Westcoast properties lettings have very poor reviews. Even on Trustpilot they have 18% 1 star reviews where Ms Pickles believes they have none mostly from dissatisfied tenants.. My interaction with them has been less than pleasant with the aforesaid woman muttering to her much more pleasant colleague during an interview as if I would not notice. Totally unprofessional as so much in the area she reaps what she sows!

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Service from Westcoast Properties

I have used Westcoast Properties, Patchway a couple of times and can highly recommend them. Helen was very proactive and helpful throughout the purchase process and we were kept updated on a regular basis. The whole team are very friendly people to deal with.
I would highly recommend the services of Westcoast Properties, Patchway

April 29, 2024
Unprompted review
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Reply from Westcoast Properties

Hi Caroline
Thank you for your review, it's a great read. I'm glad the team in Patchway looked after you and thank you for your recommendation.
Best wishes
Nick Webber - Director

Rated 5 out of 5 stars

I have bought

I have bought, sold and rented through Westcoast many times .... they are outstanding in every way... such a brilliant and knowledgeable team. The attention to detail is second to none. I cannot recommend them enough.
Utterly brilliant... thank you Team Westcoast Portishead 🤗

April 25, 2024
Unprompted review
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Reply from Westcoast Properties

Hi Wendy
Thank you so much for your superb review and thank you for renting, buying and selling through us over the years, we love customers like you ❤️

Best wishes

Nick Webber - Director

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Rated 5 out of 5 stars

Fabulous service

These guys have been fabulous throughout the whole house buying process.
Both Megan and Sue have been helpful and friendly, and have worked really hard to ensure the experience was as slick as possible whilst keeping us updated regularly - would definitely recommend Westcoast Burnham-On-Sea

April 22, 2024
Unprompted review
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Reply from Westcoast Properties

Hi Susan

Thank you for your excellent review! I'm glad you had a great experience with our team in Burnham-on-Sea and we wish you all the best in your new home.

Best wishes

Nick Webber - Director

Rated 5 out of 5 stars

Fantastic service from Westcoast…

Fantastic service from Westcoast Patchway
Helen went over and above selling our property making sure we got the best price
She was very professional and friendly and kept us informed at all times
Great

November 14, 2023
Unprompted review
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Reply from Westcoast Properties

Hi Linda
Thank you for taking the time to leave us a review, we really appreciate it!

Thank you for choosing Westcoast as your agent and we wish you all the best in your new home.

Best wishes

Nick Webber

Rated 5 out of 5 stars

I have worked closely with Westcoast…

I have worked closely with Westcoast for a number of years and they are passionate about what they do. Looking after Landlords and Tenants. Beth and the team are brilliant and as a supplier always on hand to help. The Lettings Hub are looking forward to see how this partnership continues to grow.

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

Renting can often be a tedious process…

Renting can often be a tedious process for tenants. Matt @ Burnham on Sea office made the whole process pleasurable. Communication was prompt, always returned calls and kept me up up to date with decision making and tenancy checks.
Kyle assisted us smoothly and efficiently with the background checks. Great service. Thank you

March 2, 2024
Unprompted review
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Reply from Westcoast Properties

Hi Hilary
Thank you for taking the time to leave us a review, we really appreciate the feedback as I know Matt and Kyle will as well.

We wish you all the best in your new home!

Kind regards

Nick Webber - Director

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Rated 5 out of 5 stars

Brilliant experience once again from…

Brilliant experience once again from the whole team at westcoast, my third property purchased through them and another smooth transaction. Couldn’t recommend them enough, thanks again.

April 4, 2024
Unprompted review
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Reply from Westcoast Properties

Hi Gary,
Thank you for your excellent review and thank you for purchasing another property through us!
Kind regards
Nick Webber - Director

Rated 5 out of 5 stars

Highly recommended

All The staff at patchway bristol branch were exceptional from finding a buyer through to completion my solicitor was very slow communicating with the buyers solicitor so Helen was able to communicate with the other solicitor to speed things up I think Helen went above and beyond of what I would have expected from an estate agent from past experience

March 20, 2024
Unprompted review
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Reply from Westcoast Properties

Hi Julie,
Thank you for your superb review and thank you for your business, both are much appreciated.
Kind regards
Nick Webber - Director

Rated 5 out of 5 stars

House buy through Westcoast

We purchased our house via Westcoast, Portishead. Linda kept us informed during the process and in touch with the vendor, when necessary. Everything went very smoothly!
We also received some lovely flowers on completion day, thank you. The sold sign was removed 3 days after moving in, super! No complaints!

March 22, 2024
Unprompted review
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Reply from Westcoast Properties

Hi Louise
Thank you for taking the time to leave us a review, it is much appreciated.

I'm glad to hear that your purchase went smoothly!

Best wishes in your new home.

Nick Webber - Director

Rated 5 out of 5 stars

Proactive in Dealings with Difficult Vendor

Got bogged down dealing with a vendor that was seemingly not very motivated to progress the sale of a vacant property, and Linda Shipway (Westcoast - Portishead) was very helpful with moving things along.

February 29, 2024
Unprompted review
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Reply from Westcoast Properties

Thank you for your review Patrick, it is much appreciated.

Best wishes in your new home.

Nick Webber - Director

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Rated 5 out of 5 stars

Staff at Nailsea are very frenfly and…

Staff at Nailsea are very frenfly and helpful.
A special thank you to Debra who went the extra mile to help knowing my difficult circumstances. She was always ready to help and nothing was too much trouble.

February 15, 2024
Unprompted review
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Reply from Westcoast Properties

Hi Lesley
Thank you for your review, it is very much appreciated and I know the team in Nailsea including Debra will be very grateful.
Best Wishes
Nick Webber - Director

Rated 5 out of 5 stars

Westcoast Lettings

Overall fantastic first experience with Westcoast, whilst everyone I have dealt with has been great, I cannot talk highly enough of Brad who heads up the lettings team and it is clear to see why. Having dealt with Brad over the past few months following the transfer of management of my properties to Westcoast it is safe to say I have never met such a passionate, dedicated and experienced person within the sector which is a pretty bold statement I know. After 15 plus years experience in being a landlord I think I can safely judge that well! I have properties that are managed by other agents in London and other cities and they simply do not even come close to the service I have experienced with Westcoast but in particular Brad. I knew right from the first meeting Brad was the right person to take over management of my properties in Bristol, rather than just the usual phone call and typical 'sales pitch' I got from every other agent I spoke with, he invited me to a coffee shop and right from the start of the meeting to the moment we shook hands it was nothing more than refreshing, in the space of two hours there was no 'pushy sales pitch' or trying to bad mouth other agents (this is something I experienced a lot speaking to other competitors), Brad took a lot of time understanding what I am looking for in a management agent and why I was not happy with my current one which again I did not get this from other agents, it was simply a case of why they are best and here is our fees. Every promise Brad has made he has delivered and more so, if any landlord reading this is not feeling how I have described in this review you need to go and have a coffee with Brad.
I am sure Brad will be a little embarrassed if he reads this but if Brad ever moves closer to London, I have already offered him a position in my company as finding people like him is rare and all joking aside I sincerely hope Westcoast appreciates Brad like myself and probably most other clients of his do and never lose him.

February 25, 2024
Unprompted review
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Reply from Westcoast Properties

Hi Gary

Thank you so much for your superb review, absolutely amazing feedback. We're very proud of our lettings team, headed up by Brad, we believe they provide an excellent service from start to finish but it's always good to have it validated.

Thank you for your business.

Kind regards

Nick Webber - Director

Rated 5 out of 5 stars

The West Coast Patchway team

The West Coast Patchway team, especially Jeet, made our journey as a first time home buyer a dream. Incredibly responsive, professional at all times and incredibly kind. Thank you!

February 20, 2024
Unprompted review
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Reply from Westcoast Properties

Hi Dela
Thank you for your amazing review, we really appreciate you taking the time to share your experience!

Best wishes in your first home!

Nick Webber - Director

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