Westcoast Properties Reviews 

169
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally professional, approachable, and helpful, ensuring a remarkably smooth, supportive, and personable journey throughout various property transactions. Many people mention the outstanding customer service delivered by the team, noting that agents are consistently available to answer questions promptly and provide reassuring, expert guidance. Others appreciated the thorough communication and regular updates provided by the agents during crucial stages. Some reviewers were not happy with occasional long wait times, noting that the overall property transaction process could sometimes feel quite extended and challenging.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting a warm, professional, and efficient... See more

Service

Reviewers express high satisfaction and positive feedback about the service provided. Consumers consistently... See more

Customer service

Consumers find customer service to be positive, highlighting professional and helpful staff who maintain... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really helpful, thorough, polite, great customer service. Craig was able to identify what I was seeking in a property, very straightforward. Im in the process of buying. I have to say Westcoast is one... See more

Company replied

Rated 4 out of 5 stars

We’ve just completed the purchase of our property, and we’d like to say a huge thank you to Emily Murfin. From start to finish, she was incredibly helpful, supportive, and always available to answer... See more

Company replied

Rated 5 out of 5 stars

Completion today. Westcoast sold our property for us. Professional, helpful, good turnaround, regular communications from everyone. We had comms with most of the team, but our main contacts were Helen... See more

Company replied

Rated 5 out of 5 stars

Great team very personable and excellent communication throughout the sale process. Took care of all viewings and provided feedback on each viewing within 24 hours. Responses very quick to any of our... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Established independent sales and letting agent covering Bristol, North Somerset and Somerset.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

169 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(169)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Proactive and helpful

Matt and team were incredibly proactive and helpful from start to finish. Stress free and a breeze to work with, if given the choice I’d make sure I work with this team every time.

January 22, 2024
Unprompted review
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Reply from Westcoast Properties

Hi Dan, thank you for taking the time to leave us a review, it is very much appreciated. Thank you for you business.

Kind regards
Nick Webber - Director

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Rated 5 out of 5 stars

I’ve used Westcoast Lettings for many…

I’ve used Westcoast Lettings for many years
They go beyond expectations I can’t recommend them enough.
You wont find a service as good as they provide.

February 12, 2024
Unprompted review
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Reply from Westcoast Properties

Thank you for your fantastic review, it's great to feel appreciated!!

Kind regards

Nick Webber - Director

Rated 5 out of 5 stars

hi i am very happy with the help and …FIRST CLASS SERVICE AT WESTCOAST

hi i am very happy with the help and the way the staff at burnham dealt with my sale and buying of my new home sue was most helpfull though out the whole process. megan was a great help in the early stages of both sale and buying .Thanks to the staff i would use westcoast again and tell anybody who is thinking of selling to use westcoast GREAT SERVICE

February 9, 2024
Unprompted review
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Reply from Westcoast Properties

Hi Richard

Thank you so much for taking the time to leave us a fantastic review, it is much appreciated.

Thank you for trusting in us to sell your property and for purchasing your new home through us as well.

We wish you all the best in your new home.

Kind regards

Nick Webber - Director

Rated 5 out of 5 stars

Westcoast staff are truly wonderful

Westcoast staff are truly wonderful. Customer service is top class.

We have been dealing with them for many years. Nothing is too much trouble.
Portishead
Nailsea
Weston
We have dealt with these 3 branches and again all members of staff are a pleasure to deal with. Knowledge and assistance are excellent.
Brad - Area Manager- Portishead he is truly wonderful and incredibly helpful. Brad has a lovely nature and excellent customer care skills. A pleasure to deal with as with all the staff that we have dealt with.

Other members that we have dealt with are also wonderful and
Nick - Portishead
Rachel - Nailsea
Kelly - Weston

I find their keen spirit to assist - it’s like a breath of fresh air.

Go raibh mile agat m( A 1000 thanks in Irish to all of them)

June

February 9, 2024
Unprompted review
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Reply from Westcoast Properties

Hi June

Thank you for so much for your superb review, it's really appreciate. I am so glad to hear that you have had a great service from all the branches and members of our team that you have dealt with!

Thank you and thank you for you business.

Kind regards

Nick Webber - Director

Rated 5 out of 5 stars

My Experience with mike snr and Craig…

My Experience with mike snr and Craig from west coast was amazing ,thay are realy understanďìng the real estate business,me &brother bougt two appartments in paphos with mike snr &craig, i will keep in working with them in the near futher ,i thank you very much mike snr &craig,thanks west coast🙏💜

June 10, 2023
Unprompted review
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Rated 5 out of 5 stars

Thank you West Coast

I would like to thank West Coast in Weston Super Mare for managing my rental property for many years. I have always found everyone to be very helpful and friendly but I would like to thank Kelly in particular. To say she has gone the extra mile is an understatement. She is so friendly but always professional and nothing is too much trouble for her. I know if I leave a “problem” with Kelly it will get sorted. She is a real ambassador for West Coast and they are lucky to have her.

January 27, 2024
Unprompted review
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Reply from Westcoast Properties

Hi Diane

Thank you for taking the time to leave us such an excellent review, it is appreciated and I know Kelly and her colleagues from the Property Management Center will also appreciated it.

Thank you for your business over the years.

Best wishes

Nick Webber - Director

Rated 5 out of 5 stars

We have had a bumpy ride

We have had a bumpy ride, trying to sell 2 houses and buy another. The staff at Westcoast Burnham on sea, were absolutely outstanding, especially Sue Picton and Megan. Sue was so kind and helpful, especially very reassuring when we felt very down, and like a terrier was always on our side, finding out things we needed to know, and never letting us down. Thank you again Sue, you were terrific, and would highly recommend you and Westcoast staff.

January 26, 2024
Unprompted review
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Reply from Westcoast Properties

Hi Sandra
Thank you for your excellent review, it really is appreciated.

Best wishes in your new home.

Kind regards

Nick Webber - Director

Rated 5 out of 5 stars

Seriously great estate agents - friendly, efficient and just great people to deal with

As surprised as I am to be leaving a review for an estate agents, I have been so impressed with Westcoast Properties that I felt they were really deserving of one! I bought a property through them recently and everyone I dealt with was very friendly, human and just generally nice to deal with (very different to what I have experienced in the past! - they are NOT your stereotypical estate agent).
I primarily dealt with Rachael and I found her to be all of the above and also really communicative and efficient - I was impressed how quickly she responded to emails (including outside of usual office hours) and when she said she would sort something out she did. Even though I wasn't the seller, I felt like Westcoast were still working on my behalf too and it made the whole process feel seamless and easy (exactly how it should be yet never is!!)

I would also like to give a special mention to Anthony (who showed me a different Westcoast property while I was on my house hunt - not the one I bought) who had to be one of the loveliest and most knowledgeable estate agents I have met. He was also very generous with his time and incredibly diligent in answering my questions, to the extent he followed up on a query I had and got back to me the next day to clarify (even though it wasn't something especially crucial) - something estate agents often say they will but never do! My overwhelming experience of viewing properties is being shown around by people who a) know nothing about the property, b) no nothing about properties in general and c) seem profoundly uninterested in the viewing in general - but Anthony was the complete opposite. Hence Westcoast Properties surprised me at every turn!

Would definitely recommend to anyone and I will be thinking of them should I come to sell my house in the future. Thank you Westcoast for making a difficult process simple and agro-free!

November 10, 2023
Unprompted review
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Reply from Westcoast Properties

Hi Elisabeth
What a fantastic review! Thank you so much for taking the time to leave such a comprehensive account of your experience, it is much appreciated.

We wish you the very best in your new home.

Best wishes

Nick Webber - Director

Rated 5 out of 5 stars

Swift and professional

Sold a house for us very quickly and professionally. Will use them every time. Highly recommend!

November 21, 2023
Unprompted review
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Reply from Westcoast Properties

Thank you for your review, much appreciated.

Kind regards

Nick Webber - Director

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Rated 5 out of 5 stars

To potential property buyers

To. Potential property buyers
We had the good fortune to be able to purchase a property through Westcoast agents Portishead.
Although it turned out to be a difficult journey the staff were absolutely wonderful.
In particular Nick, Linda and Claire.
We have so much admiration and gratitude for all their kindness and professional help.
Elizabeth and David

July 31, 2023
Unprompted review
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Reply from Westcoast Properties

Hi Elizabeth and David,
Thank you for your superb review, it is much appreciated.

We hope that you are settling in well in your new home.

Best wishes

Nick Webber - Director

Rated 5 out of 5 stars

House move from Burnham to Berrow

Our move took much longer than expected for reasons out of our control, however West Coast were fantastic, particularly Sue Picton and Megan Jouxson who kept us informed throughout the period from offer to completion. We would most certainly use West Coast again as they acted professionally and impartial.
Best regards Martin and Donna

November 30, 2023
Unprompted review
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Reply from Westcoast Properties

Hi Martin and Donna, thank you for taking the time to leave us a review, it is very much appreciated.

We wish you all the very best in your new home.

Kind regards
Nick Webber - director

Rated 5 out of 5 stars

First Time Buyer

We didnt get off to the best start when we booked a viewing for and the poor estate agents car broke down and I nearly gave up on the house because i thought it was a sign lol! However i am glad i did not! Megan came and met us to show us around and we fell in love! Megan was so lovely and helpful! Also big shout out to Theresa and Sue who have been super helpful as well! Again couldnt fault anyone- even down to me asking the most ridiculour of questions! Nothing was too much! Great estate agents! Thanks so much! Cant wit to see you Friday for key collection day :-)

November 27, 2023
Unprompted review
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Reply from Westcoast Properties

Hi Hayley
Thank you for your superb review and I'm glad you didn't give up on the house!

Best of luck with the move on Friday and we hope you'll be very happy there.

Kind regards

Nick Webber - Director

Rated 5 out of 5 stars

Excellent service from Nailsea branch

We had a great service from Rachel and the other members of the team in Nailsea. We received emails whenever there was a viewing with a phone call with the feedback from the viewings. We would definitely recommend and would use again

November 4, 2023
Unprompted review
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Reply from Westcoast Properties

Hi Julia

Thank you for leaving us a review, it is much appreciated and thank you for choosing Westcoast to market your home.

Best wishes

Nick Webber - Director

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Rated 5 out of 5 stars

Great service from a great team.

Excellent service from the Patchway branch.Helen Duthie the manager was fantastic.
She was constantly updating us on the progress of our sale.She made the whole process run smoothly.
A special mention for Jeet who is part of the team.
She was helpful and efficient with any information we needed.
We are so glad we chose Westcoast for our sale,and would have no hesitation in recommending them if you are thinking of selling your property.

September 29, 2023
Unprompted review
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Reply from Westcoast Properties

Thank you for your superb review, Marilyn and Charles, we really appreciate you taking the time to write about your experience.

Thank you for your business and best wishes in your new home.

Kind regards

Nick Webber - Director

Rated 5 out of 5 stars

First time buyer, lovely team very professional happy to help!

First time buyer: After using Westcoast properties patchway in January for a house that unfortunately fell through pre completion, I was very happy to find my new property was on the market through them again.
Lovely friendly team happy to help and liaise between myself and the seller as needed in order to support a mutual completion date that with as little stress as possible.
And being a first time buyer Helen and the team were always happy to answer any questions I had on the process.
Thanks again for all your help!

September 29, 2023
Unprompted review
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Reply from Westcoast Properties

Thank you for your superb review, it is very much appreciated and I know the team in Patchway will also be very grateful.

All the very best in your new home!

Kind regards
Nick Webber - Director

Rated 5 out of 5 stars

Patchway branch

I Have used the patchway branch recently they have been fab!!
I have to say Emma has gone above an beyond she has been amazing she certainly knows her job ..Thankyou Westcoast definitely would recommend!!!

September 14, 2023
Unprompted review
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Reply from Westcoast Properties

Hi Sara
Thank you for taking the time to leave such a great review, we really appreciated it!
Kind regards
Nick Webber - Director

Rated 1 out of 5 stars

The Weston-Super-Mare branch are…

The Weston-Super-Mare branch are abysmal!
We have been consistently in contact since February due to a wet patch in our ceiling getting bigger and bigger worrying that it would fall through.
We were never sent anyone to check it, there has been little to no communication only the odd reply saying that they would pass on the info (we have no contact with our landlord, only with Westcoast).
The matter was ignored and now the ceiling finally fell through… luckily no one was hurt just a lot of damage and loss of some sentimental possessions and time wasted.
The communication has still been awful, we are having to chase for any information and have no idea when our kitchen will be fixed.
If you want a letting agent that will communicate well and ensure that dangerous situations are handled quickly and efficiently these are not the agents for you.

September 5, 2023
Unprompted review
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Reply from Westcoast Properties

Hi Bethany

Sorry to read your review and I am sorry to hear about the issue you're having. I have spoken with the property manager, Kyle, who is dealing with this issue and I have also read his notes. I can see that Kyle has constantly chased the matter with the landlord, who I believe visited the flat when you first reported the problem but he has in turn struggled to make contact with the landlord of the flat above you, from where the leak is coming from. Nevertheless, the problem shouldn't have escalated to the extent of part of the ceiling collapsing.

I understand that the insurance company is now in contact and that the ceiling will be repaired shortly.

I do fully understand your frustration though and I sincerely apologise for the length of time it has taken to resolve the matter.

Kind regards
Nick Webber - Director

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Rated 5 out of 5 stars

Great Service

We have recently used the Patchway office in Bristol to sell out apartment. The team have been very accommodating to any questions or queries we have had throughout the process and managed to find a buyer during the questionable housing market. Emma has been great and able to assist us with anything we have needed! Very happy so far and would use them again.

September 11, 2023
Unprompted review
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Reply from Westcoast Properties

Hi Ellen, thank you for your excellent review, it's great to read about the service you've received from the team in Patchway and in particular, Emma. Good luck with the sale!

Kind regards
Nick Webber - Director

Rated 5 out of 5 stars

Very satisfied customer

I used Westcoast to sell my property, and co-incidentally bought from them too. Very pleased with their service. I am glad I did not use an internet based company. There are too many moving parts, and if it goes wrong you will lose many many more times than you gain. As we have engaged with many estate agents I speak with experience. Westcoast were very responsive and always ready to help. Very satisfied.

August 8, 2023
Unprompted review
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Reply from Westcoast Properties

Hi Martin, thank you for your glowing review and appreciation! Thank you for selling through us and thank you also for buying through us, it's been a pleasure.

Kind regards
Nick Webber - Director

Rated 5 out of 5 stars

Have just sold my property through West…

Have just sold my property through West Coast agents, and I can highly recommend them. Abi took some brilliant photos and my house sold within four days, also many thanks to Sue who kept me updated throughout the process, and the whole team were a great help and made it a less stressful experience.

July 10, 2023
Unprompted review
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Reply from Westcoast Properties

Hi Helen, thank you for your excellent review and recommendation, it is much appreciate. I'm glad that our team we're able to assist you in your move and elevating the stress in the process.

With very best wishes

Nick Webber - Director

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