WestJet Reviews 1,374

I had a very frustrating experience with this airline today in Edmonton. They up charge you for absolutely everything, maybe they can charge you to use the bathroom too? Charge for water? Why not charge to turn on the reading light? The agent checking boarding pass was super rude telling me I had to pay for my carry-on bag, I had never had an airline charge to bring a small bag on board. I kept quiet while he kept me waiting 15 minutes as he tried and failed to charge me with two different credit cards. He then tried to put my small bag under the plane, and when I told him that I had $15k of camera equipment in there, he told me it was MY fault for buying a ticket without carry-on. I was the last person to get on the plane and almost missed the flight. Terribly rude and just ruined my day. Avoid this train wreck airline. It makes Spirit airlines look like a luxury flight.

Have been sleeping at the Kahului airport on Maui for over 30 hours now, sleeping on the floor and WestJet is no where to be found.They blame the weather, which is bad rain and wind for cancelling our flight twice. The third party airport staff claim Westjet refuse to land Dreamliner here even though they brought us to Maui on it. Funny thing is that other airlines (Hawaiian Air) have no problem flying the same aircraft in and out of this airport while Westjet parks the plane in Honolulu and makes some 250 plus passengers sleep in the airport. No support, no hotels offered, a couple of $15 meal vouchers issued after being here for 24 hours. Still here and no end in sight. Can’t collect baggage or leave airport. Serious customer service issues and non compliance with guidelines set out for passenger protection. I will be making a formal complaint.

Extremely disappointed in the flight we recently took with WestJet. The seats were so close together that you could barely put your tray down. The lady in the window seat in my row was claustrophobic and had a panic attack. There was no mention of this cramped seating when booking. Will never fly WestJet again.

We booked through WestJet vacations. We have been sitting on the plane waiting to take off for 4.5 hours with no information, no drinks, and no food. We had to pay to check our luggage, which is never the case with package deals. Of course nobody told us this. Not impressed

They cancelled my flights too many times. The final cancellation was 2days before my flight and i didnt get a rebooking and the refund is still pending. Avoid westjet and fighthub.

Booked seats in front of airplane due to medical issue but because of poor and complete inability of Westjet to manage demand to the size of airplane… first 10 rows had to be eliminated. Was threatened with having to losing seat and waiting and hoping we can get on another flight “sometime” later in the day… “maybe” or having to sit in the last row of the airplane.

Then Pearson (YYZ) airport reared its incompetence by changing gates 3x and making everyone run from end of the terminal all the way to the other.

An absolute atrocious start.

Worst customer service.Airline officials are rude and shout at passengers. One Air hostess screamed at my toddler for climbing on a seat. The worst !

Our initial flight to Puerto Vallarta was almost like luxury (?)..surprisingly since we had economy seats,me and my husband..food was provided..snacks..drinks: as much as we wanted..treats..and the best seats: 1st ones with ample room/ space..on our flight back: all the opposite almost: for free: a tiny bag like sample of pretzels with 1/2 glass of ginger ale..the stewardess weren't super friendly..tired? Plus must use only 1 toilet at end of plane..[oh please what's the problem? ]Unless you have premium or business class seats(?)..Not sure if I'll use this airline again..forgot to mention: when I checked in online our seats were so far apart..so had to wait over 1 hour at the Puerto Vallarta airport ( huge crowd of passengers like us) to fix this..and get my luggage put under
Weird service no?

Flight ws 2129
We are returning from Punta Cana to Canada today and had to wait in line for over 3 hours at the airport. The whole experience was frustrating and not well organized. I hope WestJet management takes steps to improve the service for passengers.

Traveling on the 1st March 2026 from Paris to Calgary soon after the beverages got served we had orange juice spilled over our jacket and blanket as the tray table sticks too far into your seat with less to no room to move. After the cleaning up we asked for extra blanket and the crew said they don’t have a blankets. So we had to keep wearing the orange juice soaked jacket for 7hrs out of 9hrs. In future we will try to avoid WestJet oops worst jet at all cost.

Travel from Atlanta to Vancouver, hard to get the baggage, lady push to charge all of carry on, unable take payment card, such a terrible service, fly in different airline if you could

I got hired at WestJet making very close to minimum wage. This job expected you to revolve your entire life around this very poorly paid job. So I did what they asked. I bought a house close to the airport and had planned to work for WestJet long-term until WestJet decided otherwise. I was fired for something unrelated to my job performance. I had spent 23 hours total over multiple weeks trying to get ahold of WestJet vacations to make an adjustment to a trip. They were unreachable. I would spend 3 hours at a time and just get disconnected and have to call back and wait even more. By the final call I was beyond frustrated and I was snappy on the phone. I did not swear or raise my voice, just purely frustrated. I apologized after the fact to the employee. I was fired for this even though I had no prior incidents and a great review from John Waller a month prior.

Sherwin was my Union rep during my meeting and he basically helped me get fired. I had disclosed to him some medical issues I was having and he advised me not to bring this up during the meeting. This was very poor advice as I was no longer able to bring my health into disputing the dismissal. He also just didn't show up to my meeting the day of and had someone else go. He was unreachable anytime I tried to contact him. He told me there would be a step 2 but did not tell me what that step 2 would entail. He never disclosed to me the results of the step 2 I had to ask 3 times and he finally gave me the results 2 months after the fact. He told me there was no discrimination even though I was discriminated on based on my health that he advised me not to disclose.

John waller also knew about my health issues as he had referred me to employee health the month prior. Regardless of this my health was not allowed to be included. WestJet is discriminatory and a poor business overall. It does not care about its employees or customers. WestJet only cares about profit.

I would give WestJet zero stars I normally book vacations through WestJet I no longer book with WestJet because they no longer have a vacation books. Your website is not user-friendly and it’s really hard to flip back-and-forth would really like WestJet to bring back the vacation books with the prices like they used to. I haven’t done this in a couple years because of this I think they’re losing out by not doing so.

They lost my bags for 5 days (domestic, 7 day trip), when it came back things were missing.

WestJet took 35 days to review and approve receipts for basic needs while my bags were missing (It should have been a maximum of 21 days to process that) and now its the 9th day of "5-10 business days" to hear from its payment processing Department. Nothing.

I also submitted a Pilferage Claim for the lost/stolen items (January 2026) and nothing. When I call its a 20-40 minute phone wait each time and the reps usually just say they "cant help me yet"... "its with processing", and no I cannot contact that team, or anyone else regarding the matter directly.

Beyond disappointed.

If I could leave 0 stars i would. Can't say enough bad things about west jet

This airline is the worst. This is my last fight with this company. I would rather drive the 11 hours to Edmonton than give this garbage service airline another penny.

If I could give zero stars I would. I called about a flight change that had happened to my itinerary to Wesley’s priority supper line. Ade a client representative answered the call. I explained my situation and told her that the email stated I could change to another flight for no fee bit when I was trying to get the new flights it would not load. Perhaps it’s cause she was off soon ? But she had zero desire to help or late to my call. She told me I count not get a new flight and she does not know why I got that email it was wrong. I asked for a manager please to which she said no I will kit get a manager. I told her she was unhelpful and rude and I was hung up on. If this is how people are treated in their priority line I would hate to think how people with no status are treated. She had no care or time for me at all.

we haven't even left yet Ja and this is the WORST travel experience of my life, and I'm someone that flies for work EVERY week across multiple airlines. From making it near impossible to fly with a pet, to making it impossible for people not from North America to pay for bags, to not allowing someone who purchased a seat for their instrument to board with their instrument and now delaying the flight 50+ mins and counting instead of allowing the instrument to fly... how do you plan to make this right?

I had a very frustrating experience with WestJet. My flight was delayed three times and then eventually canceled. I had an important visa interview scheduled the next day in Toronto, and these repeated delays created serious stress and uncertainty.

After the cancellation, I was rebooked on a connecting flight, but that flight was also canceled. In the end, WestJet staff informed me that there were no available travel options left. This completely disrupted my plans and caused me to miss an extremely important appointment.

What I do not understand is why the flight was delayed multiple times instead of being canceled earlier. If the airline already knew there were operational issues, the flight should have been canceled right away and passengers should have been rebooked on alternative flights sooner. This would have prevented passengers from suffering unnecessary inconvenience and loss.

The lack of proper planning, timely decisions, and reliable support made this experience very disappointing. Passengers depend on airlines for responsible communication and effective solutions, especially when travel disruptions occur.

On a recent trip to Mexico we paid extra for leg room using our seat selection voucher and then they changed our seating and offered to return our voucher which had now expired. On the way back we had confirmation of our exit row seats, this time they moved one of us to the back of the plane the other towards the front of the plane both with little legroom. We paid for the exit rows and they simply scattered us and no competition and no apologies. Garbage customer service!