WestJet Reviews 1,374

The last few times ive flown with WestJet, the flights have been delayed... and not be 30 minutes or an hour, but by 4-8 hours. They are such a terrible company. It was better YEARS ago before it was sold.
They always claim "maintenance", but thats a b.s excuse. They just don't want to pay out compensation. If they claim it was a mechanical issue or maintenance issue, they dont have to reimburse you. However, I URGE you to still go after them for your reimbursement. Ask them what the part number was, when it was last inspected, when the scheduled inspection date and time was supposed to be, how the part affects the passengers and/or the safety and viability of the flight etc.
Don't let them screw you around. They are such garbage I will no longer fly with them ever again.

I booked a business class itinerary from Vancouver to London, Heathrow on West Jet, expecting a seamless experience from the start of the journey. Instead, the first segment from Vancouver to Calgary (WS122) offers none of the business class ground benefits you'd reasonably associate with a Long-haul premium fare.
WestJet sells the itinerary as business class, but the VANCOUVER DEPARTURE PROVIDES NO LOUNGE ACCESS, AND NO PARTNER LOUNGE ARRANGEMENT. A WEST JET REP ADVISED ME MY WEST JET GOLD CARD WOULD GAIN ME ACCESS. IT DOES NOT.

Once in Calgary, all comes good and the Dreamliner and staff are a dream, but the lead up is shabby and needs fixing. I am resorting to a public forum because discussions with West Jet reps have proven useless. I'd like to continue to use them for long haul business class flights

Westjet Has Gone Down Hill at an Alarming Rate Since Being Sold and NOT TRULY BEING CANADIAN OWNED
WestJet consistently runs late. Flight attendants are rude and indifferent (nice nasty is standard) and we did not get the priority boarding that we paid for. Client Care Reps are not trained well and really companies need to realize that they get what they pay for. What happened to the efficient, pleasant and knowledgeable staff they had previously, you know the ones that actually had tenure and talent???? What a total shame, it's such a loss. We were very loyal to WestJet due to it's commitment to the guest and good customer service and 100% Canadian owned - now that culture is gone. What a terrible shame. And the seats, we won't even start on that. Do you think this contributes to the plummeting societal behaviour??

TERRIBLE, ZERO STARS. customer service.

I spent 2 hours on hold, not the end of the world, its busy I get it. The flight was from Toronto to Edmonton. He went to check his bag and board his flight in the morning and they rescheduled him for 14 hours later. I have a guy waiting to pick him up in Edmonton. Now i am going to have a pay a guy an extra 2 days pay to stay in the city rather than drive the 8hr round trip to the airport due to safety concerns. This is taking a toll on employers that facilitate good planning to ensure safety while driving, along with proper hours of service for guys on-shift. I let the rep know everything and was told that its not west jet problem that I needed to figure it out. All I was requesting was a paid room for 1 day. Not free flights or free meals. They refused to book 2 earlier flights that had seats available. Terrible experience from an employer side. 0/100, never booking with them to facilitate employee travel. Customer service and customer safety is not high on the list of West Jet.

UPDATE: While writing this review I was on the phone with Customer Service. They had ended the call and no one has called back. This company is pathetic. The Wright Brothers would be sick.

Customer service terrible and unable to alter a booking for 1st leg change without a massive fee ???? More than even a new ticket ..how does that work?? Unable to.speak to anyone with any common sense ...beware

My London–Saskatoon flight was cancelled at the last minute, causing a 24-hour delay. While compensation under UK261 was eventually approved, WestJet repeatedly ignored clear evidence regarding transport expenses that their own staff instructed me to incur. Despite sending receipts multiple times, they continue to refuse reimbursement of the full amount owed. The experience has been unnecessarily stressful and disappointing. I expected better accountability and customer care.

WestJet's seats are not very comfortable, especially on long flights.

This airline goes out of their way to make the customer experience is as unpleasant as possible. They deliberately separate passengers travelling together to try to force them to pay upto $300 just to sit together!! The seating system can easily arrange for 2 people to sit together however Westjet chooses to try to gouge more money and make it as unpleasant as possible

Garbage worse than Flair Airlines. Might as well go with FLAIR THEN

They use Nexus Tour to sell activities at all-inclusive resorts. The salesman lied to us about the dolphin activity. We tried to explain the situation and get a refund from WestJet, but even with proof (booklet and salesperson's admission), WestJet refused. They clearly don't care about their clients.

The only reason they still have customers is by offering lower prices than competitors—and the only way they keep those prices low is by providing poor service. I strongly suggest paying a few dollars more for a company that treats customers properly. Don't continue using them. This is the only way to make them change how they treat their clients.

Today was honestly one of the most frustrating travel experiences I’ve had. I booked a flight with WestJet that was originally scheduled to depart at 7:55 PM. I arrived at the airport on time, expecting a smooth evening flight. But instead of boarding as planned, we were told the flight was delayed.
At first, it was pushed back by an hour. Then another hour. And then another. Every time we thought we were getting closer to departure, the time changed again. What was supposed to be a 7:55 PM flight slowly turned into 9:30PM, then 10:45PM, then even later. Eventually, they updated the departure time to 12:21 AM — but even then, there was still no clear confirmation about when the flight would actually leave.
Sitting at the gate for hours without clear communication was exhausting and frustrating. People around me were visibly annoyed, and it felt like no one really knew what was going on. The constant uncertainty made it even worse because we couldn’t properly plan or relax.
Overall, the repeated delays and lack of clear updates made this a very disappointing experience. I’m still waiting and honestly just hoping the flight arrives soon.

Worst flight experience ever, tickets were insanely overpriced compared to every prior flight I’d taken, every single thing was an upcharge, paid for a bag check online booking, only to have to purchase a second bag check for the way back. My flight back was delayed 8 hours so the staff could “rest” five hours before boarding to leave, after making arrangements prior to get home, and then the cherry on the top? My f**king baggage check was also delayed. Absolutely horrific experience.

So tired of all the problems with WestJet flights over the past 5 years from broken items, lost luggage, constant delayed flights and rebooking and no compensation for any of it, even when we were told there would be, and of course it happened again today. We received notification that our connecting flight had been cancelled and we were rebooked on a flight with a 5 hour longer lay over. When we arrived at Vancouver we discovered that the flight we were originally booked on had in fact not been cancelled nor was it full and we could have been on that flight. My husband has been on the phone for over 30 minutes so far and I imagine it will still be quite a while before he gets through to anyone. I will never fly Westjet again.

I'm 2.5 hours on hold waiting for a change in my flight. I'm try to move it a day earlier. Tried on the website and told me a have to call. 45mins it get an agent and they couldn't do it either. They had to move it up the chain of command. I have now been on hold for 2hours.

You really see what a company is worth when the storm comes and how they react and treat their customers in those moments. Due to weather conditions they weren’t able to give me a same day flight, no refunds on my hotel fares and not even rescheduling my return trip so I basically lost my money to have a full one day trip to Vancouver from Saskatoon. Really worst customer service but it seems like here it’s “normal”.

We experienced a significant flight disruption on our WestJet Vacations booking that resulted in a two-day delay returning home to Ottawa. While we understand that operational issues can happen, the biggest frustration was the lack of clear communication.
Information was inconsistent between airport staff, WestJet counters, and WestJet Vacations representatives. We were told different reasons for the delay, and no one could clearly explain whether it was due to staffing, aircraft availability, or operational scheduling. As passengers, we were left trying to piece together what was actually happening.
Because we were booked through WestJet Vacations, airport agents stated they could not assist us and directed us to the destination representative instead. This created confusion and unnecessary stress during an already disruptive situation.
Although accommodation was arranged, the process lacked transparency and proactive updates. When travel plans change by 48 hours, passengers deserve timely, consistent communication and a clear explanation of their rights and options.
We hope WestJet improves coordination between airline staff and WestJet Vacations so customers are not left feeling unsupported during disruptions.

I'd never travel again with this airline. It was one of a good ones before, but recently I had a very bad experience with them when had a flight to Toronto, staff were very rude and unwelcoming, not helpful at all. We asked for supervisor to talk to and realized the supervisor at the gate was the one who actually was the most rude one! They opened the gate too late (15 minutes before departure) and when we had some issue at the gate that we were discussing with them, they started saying "We have to close the gate, we're late for the flight, if you don't want to go, I'm closing the gate!!!", they were not interested to solve the issue at all! They were unorganized and late, yet acting rudely to passengers to wash off their own mistake! When we went inside the plane, no one welcomed us, all staff were so sad and unfriendly! I will definitely never travel myself again with this airline and will tell all my friends and family to not travel too. You spend so much money and all you get is rude and unfriendly attitude.

WS keeps aborting landing at YXT (Terrace BC) for ‘weather’ when all other flights are landing. ‘Weather’ is dry, warm, sunny, no wind. Every time. And rescheduled flight? 2 days away.
Do yourself a favour and book with anyone else.

I rented a car through WestJet for Mexico. I have written confirmation of a price in Canadian dollars. When returning the car I was charged double the price in US dollars. WestJet has told me that its my problem and offers no help to resolve the issue

Our flight was delayed in puerto Vallarta leaving to Victoria crew member got sick and had to be replaced. We waited over 3-1/2 hours. The flight attendants were absolute rockstars. They treated us so kindly. Told us and updated what was going on so no one panicked. They were so kind. And worked past their time allotment for flying to get us home. Over 17 hours. Everyone was comfortable as possible cared for and serviced well. What a fantastic crew. Head frontline attendant Caroline, Wesley and the two others were so amazing. They never ate or had a break for over 10 hours.
Dedicated crew.
Pilot was amazing took a faster route to get us home in record time. A little bumpy but well worth it.
Can’t say enough. And I traveled with my service dog. Everything they did for us was above and beyond. Dedicated workers. Never fly with another airline. They are the best.