WeTransfer Reviews 

956
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 350 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently find the service easy to use and effective for sending large files, often relying on the free version for occasional needs. Many people report positive experiences, considering it a reliable tool for their file sharing requirements. However, some customers also noted significant dissatisfaction with subscription pricing, which many found to be high or to have increased unexpectedly. Several people reported issues with billing, including being charged after cancellation or receiving unexpected renewals. A few other people also felt that the website experience was hindered by intrusive advertisements or stability problems.

What people talk about most

User experience

Consumers find user experience to be ambiguous, with many praising its ease of use, speed, and reliability... See more

Subscription

Reviewers highlight negative aspects of subscription, with many reporting difficulties canceling... See more

Service

Clients share ambiguous opinions on service, with many praising it as wonderful, fast, reliable, and even... See more

Website

Customers consistently note ambiguous experiences with the website, with many praising its ease of use,... See more

Price

Reviewers mention negative feedback about price, with many expressing that the service has become too... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It gets my files where they need to go without the hassle. I love using the service because it keeps my online storage clear from all the many projects. Also love the new feature that lets me add to... See more

Rated 4 out of 5 stars

I find We Transfer a reliable way to send large files for free. It would be nice if there was a longer period in which the recipient can download the files, but I realise that it is a free service, so... See more

Rated 4 out of 5 stars

This program is s easy to use for straight transfers to clients. What I wish you could do is the ability to add my logo into the email I send to the clients. I do have stabilty issues with your serve... See more

Rated 5 out of 5 stars

I have relied on WeTransfer as a vital solution to for transferring large files for various music projects, as an artist, producer and record company owner. While there are other solutions out there... See more


Company details

  1. Internet Marketing Service

Written by the company

WeTransfer makes fast, secure file sharing accessible for everyone around the world. Focused on privacy and ease of use, it’s no wonder WeTransfer is one of the most widely-used file sharing solutions.


Contact info

3.1

Average

TrustScore 3 out of 5

956 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.1

All reviews

(956)

448 reviews in the last 12 months

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Rated 2 out of 5 stars

WORST CANCELLING SUBSCRIPTION - STILL ACTIVE!!!!

The service per se is simple and not things you can praise or feel that they are missing. You upload files and someone downloads those files. Problem is when you start paying a subscription and getting out of that becomes a nightmare!!! AI chatbox that can't do what's needed that tells you it will connect you to a human colleague (really... colleague...) IN A FEW DAYS!!!! Telling AI chatbox that in "a few days" my card will be charged again did not yield any response... now that's what I call an intelligent AI chatbox... the moment it acts like a truly poor customer service person... duck and don't say a word! the client will eventually quit asking for a solution! Anyway... maybe there are other services out there or just find another way for big files. I paid almost 7 euros for 6 months only for one transfer...

June 30, 2026
Unprompted review
Rated 4 out of 5 stars

It gets my files where they need to go…

It gets my files where they need to go without the hassle. I love using the service because it keeps my online storage clear from all the many projects. Also love the new feature that lets me add to sent transfers, super helpful with collaborations!

June 25, 2026
Unprompted review
Rated 4 out of 5 stars

Great Transfer Program

This program is s easy to use for straight transfers to clients. What I wish you could do is the ability to add my logo into the email I send to the clients. I do have stabilty issues with your server from time to time but all in all an outstanding service. Price is high as well but I need the service so I live with it.

June 22, 2026

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