My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service. Even with a supply chain issue delaying my camera delivery WEX kept me fully updated on my order. It was great to be able to speak with an actual human when it came time to take deliver... See more
I was looking for new binoculars to replace my old well used, but still usable kit. I did a bit of research and eventually decided on what I wanted. Unfortunately my local Wex branch did not have them... See more
Company replied
Simple efficient trade in process and good prices. All went very smoothly though slightly confused as to why I had an email asking if I was VAT registered when I believe I had already answered that qu... See more
Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional prompt service
Professional prompt service. They have always given me the best trade-in offers and have the best most extensive stock of photographic equipment.
August 28, 2026
Easy to locate my requirements
Easy to locate my requirements on the Wex website. Speedy delivery.
August 28, 2026
Fast, efficient, company.
The lens was fairly priced, in good (used) condition and arrived promptly. I had no complaints, so I can't comment on follow-up service.
August 28, 2026
I can be assured what I am buying is…
I can be assured what I am buying is genuine not a "will fit" Chinese copy.
Choice and price is good, delivery excellent, what is not to like.
I have been buying from WEX for years and will continue.
August 28, 2026
Always have great service from Wex
Always have great service from Wex. Good service; the price comparison is on par with other good photography shops, and it is reassuring to know that my product gets delivered to me and is not left in a stranger's bin.
August 28, 2026
Great product and price, shame it took so long to arrive
Great product and price, arrived safely. Would have given five stars but for the time it took to arrive. I thought I’d ordered a stock item but Wex had to wait for delivery from their supplier.
Other than this exemplary, and I would order from Wex again without hesitation.
August 26, 2026
Another fantastic service from my…
Another fantastic service from my trusted camera supplier. Filters were in excellent condition and are now ready for use!! Once again thank you WEX.
August 26, 2026
Simple efficient trade in process and…
Simple efficient trade in process and good prices. All went very smoothly though slightly confused as to why I had an email asking if I was VAT registered when I believe I had already answered that question when accepting the trade in updated offer.
August 26, 2026
Highly recommended
Used this company several times, buying new and used, and part exchanging. The service is efficient and pricing competitive. They also know their stuff which is a great advantage compared with more general stores.
August 28, 2026
Love this shop
Love this shop. I always buy my films from here and collect them in store due to the great prices, and helpful people in store. I recommend the Kodak Colorplus and the Kentmere range which is very affordable. I understand wex doesn't receive a lot of money from these small film purchases, however the people in store always are friendly and happy to help. Thanks
May 25, 2026
Great experience.
August 26, 2026
Fast delivery and product as advertised
August 28, 2026
Excellent service every time
August 26, 2026
Good service and good value…
Good service and good value the used lens I bought was as described clean and without fault
August 28, 2026
Good choices of used lenses.
Good choices of used lenses. Payment and delivery was easy and fast. As with all other used lenses I have purchased, this item was almost as new condition. I will be shopping again at WEX.
August 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Wex Photo Video
Melvin,
We appreciate your positive feedback! We're so pleased you were happy with our stock availability, pricing, and timely delivery.
Wex Customer Services
Excellent service from WEX yet again.
August 27, 2026
Reply from Wex Photo Video
Anonymous,
We appreciate your positive feedback. We are so pleased to hear that you consistently receive excellent service from us.
Wex Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.