My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service. Even with a supply chain issue delaying my camera delivery WEX kept me fully updated on my order. It was great to be able to speak with an actual human when it came time to take deliver... See more
Company replied
I was looking for new binoculars to replace my old well used, but still usable kit. I did a bit of research and eventually decided on what I wanted. Unfortunately my local Wex branch did not have them... See more
Company replied
Simple efficient trade in process and good prices. All went very smoothly though slightly confused as to why I had an email asking if I was VAT registered when I believe I had already answered that qu... See more
Company replied
Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Wex Photo Video
Hi John,
We appreciate your positive feedback! We are so pleased to hear you enjoyed our product, pricing, and fast delivery. Thank you for sharing your experience.
Matthew
Reply from Wex Photo Video
Hi Colin,
We appreciate your positive feedback! We are so glad that placing your order was simple and that you received it quickly.
Matthew
Good site and excellent service
Good site and excellent service. Delivery was very prompt
September 2, 2026
Reply from Wex Photo Video
Hi Nigel,
We appreciate your positive feedback! We're so pleased to hear that you found our site good and experienced excellent service with prompt delivery. Thank you for your kind words!
Matthew
The whole process went smoothly well
The whole process went smoothly well. Straightforward without delays. Very good service as always. The secondhand camera I bought was rated 9 with 3k shutter counts. When I had it in my hand and got it working, I felt the camera should have been rated 9+. Even better, when I checked the shutter count it was just under 2k. Of course it made my day!
August 30, 2026
Reply from Wex Photo Video
Hi Rommel,
We are absolutely delighted to hear that your recent purchase was such a positive experience! It's wonderful to know the process was smooth and that the camera exceeded your expectations, especially with the even lower shutter count. We're so pleased it made your day!
Matthew
WEX makes buying easy
WEX makes the ordering/delivery process easy, just click on what you want and generally next day it’s there. Great product selection and competitive pricing makes WEX a favourite 😊
August 28, 2026
Reply from Wex Photo Video
Hi Dylan,
We're so pleased to hear you find our ordering and delivery process easy and efficient! It's wonderful that you appreciate our great product selection and competitive pricing. Thank you!
Matthew
The whole experience was 5 star
The whole experience was 5 star. Can't think of anything that i would change.
August 30, 2026
Reply from Wex Photo Video
Hi Terry,
We're so happy to hear you had a 5-star experience with us! We truly appreciate your kind words.
Matthew
Reply from Wex Photo Video
Hi Paul,
We appreciate your positive feedback! We are so pleased to hear that your delivery was fast and that the product was exactly as advertised. Thank you for sharing your experience.
Matthew
Just another great experience
Item was as good as described and shipped to me in a very short time with no postage cost. A great service again.
September 1, 2026
Reply from Wex Photo Video
Hi Tony,
We're absolutely delighted to hear that your item was as good as described and that it was shipped to you so quickly with no postage cost. It's wonderful to know you experienced great service again!
Matthew
Easy online ordering and delivered on…
Easy online ordering and delivered on time as promised. Will be using them again.
August 30, 2026
Reply from Wex Photo Video
Hi Colin,
We're delighted to hear that your online ordering was easy and that your delivery arrived on time as promised. We truly appreciate your positive feedback and look forward to serving you again!
Matthew
Excellent.
I found the whole experience to be extremely easy. when I popped into the store in the staff a very knowledgeable professional and kind they assisted me with my trading and I found the process getting equipment valued and then being paid for it was very seamless. I would 100% recommend.
August 28, 2026
Unprompted review
Reply from Wex Photo Video
Hi James,
We are absolutely delighted to hear you found the whole experience extremely easy! It's wonderful to know our staff were knowledgeable, professional, and kind, assisting you seamlessly with your trade-in. Thank you for your 100% recommendation.
Matthew
great availability for delivery slot
August 30, 2026
Reply from Wex Photo Video
Hi Louis,
We appreciate your positive feedback. We are glad you found our delivery slot availability to be great. We look forward to assisting you again soon.
Matthew
Reply from Wex Photo Video
Hi Izzie,
We appreciate your positive feedback! We are so pleased to hear that your goods arrived promptly and in excellent condition. Thank you for sharing your experience.
Matthew
Reply from Wex Photo Video
Hi Sue,
We are so pleased to hear that your item arrived quickly and was exactly as advertised. We appreciate your positive feedback!
Matthew
A good experience
A good experience. Item was exactly as described, well packaged. prompt delivery.
August 30, 2026
Reply from Wex Photo Video
Hi Jonathan,
We appreciate your positive feedback! We are delighted to hear that your experience was good, and that the item was exactly as described, well-packaged, and promptly delivered.
Matthew
A reliable vendor
A great website, competitive prices, straightforward ordering and efficient delivery. A reliable vendor and always my first choice for photo gear.
August 30, 2026
Reply from Wex Photo Video
Thank you so much, we really appreciate your very kind words.
Reply from Wex Photo Video
We are happy to help, thank you for your review.
Excellent Chat Service
Danny J was great and helped me resolve a very small problem I had. Good professional assistance. Thank you Wex and Danny J1
September 8, 2026
Unprompted review
Reply from Wex Photo Video
Thank you very much for the review.
Excellent service and product
I've used Wex several times to purchase used lens and a camera. Each time I got a top quality item. It was excellent value for money. The description was spot on, and you get a 12 month warranty. Delivery was by DPD and arrived the following day each time.
September 1, 2026
Reply from Wex Photo Video
We are happy to help, thank you for your review.
And the 12 month warranty on used does give great reassurance to customers.
Reply from Wex Photo Video
Thank you for taking the time to leave us a review.
Reply from Wex Photo Video
Thank you. We look forward to helping again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.