What a fantastic experience using this Company. We bought cube hard tail mountain bike for our grandson birthday. We requested if it could be delivered on a pacific day which was. Straight out the box... See more
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Review summary
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Brilliant shop. Super helpful, easy to contact, processing orders quicker than I would ever expect - From pre reserved bikes to accessories. Wouldn’t hesitate to order again! Thanks a lot.
Company replied
Great deal with the current “trade in”offer. This resulted in a really good discount on a review winning, in demand bike. I’d also like to say that I’ve never seen a bike so carefully packaged... See more
Great Bikes, great prices. Communication was really good, I felt well informed and knew what was going on. The bike arrived sooner than expected, but again I was informed what day it could be delivere... See more
Company details
About Wheelbase
Written by the company
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Cervelo, Brompton, Santa Cruz, Scott, Orbea, Whyte and Yeti to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the Fred Whitton Challenge in May and 3 Valleys Challenge in June. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareContact info
Mill Yard, LA8 9LR, Staveley, United Kingdom
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Hassle to review
Great item and great price.
However I got my item next day despite not paying £4.95 for the privelige. Whilst this should not be a complaint I would say it is unfair to those who pay for it! Also I have been harassed 4 times to review them!!!!!!!!!!
August 27, 2025
So helpful and friendly!
August 29, 2025
I received my item the day after I’d…
I received my item the day after I’d placed the order, without having to pay extra for the service.
August 28, 2025
Very quick service
August 26, 2025
Great range
Great range. Very fast delivery too on my order. Keep an eye open for special offers.
August 27, 2025
Good deal on the product
Good deal on the product, easy to order and arrived on time if not ahead of schedule
August 26, 2025
Called in on Saturday at the Lake…
Called in on Saturday at the Lake District shop with the intention of buying a bike the guy upstairs on the road bike section was very judgemental I asked a few questions about a certain brand of bike and he said their was no problems then went back on his words t admit their problems very cocky guy the chap with glasses on and shorts it’s a shame as I traveled 150 miles to this store horrible person change your attitude hope you read this I watched how you spoke to people too it was disgraceful you was choosing people’s bike for them ramming it at them you need this bike one poor lady looked at me and Said forget this I don’t want a bike being forced onto me and we walked out together behind each other would never return be careful folk I should hate buying a bike and having a warranty issue spoke to me like I was an idiot
August 23, 2025
Unprompted review
Reply from Wheelbase
Thank you for your review, we will be addressing this issue internally with our staff. Apologies again, we have been in business over 30 years selling premium bikes, and this is certainly not the way we wish to conduct ourselves or have our customers treated. Best regards, Team Wheelbase
How it should be done.
Very pleased with Wheelbase.co.uk. Fast dispatch and bike exceptionally well prepared and secured. It was first time for me using this store and I'm very nicely surprised. Bike came super secured in the box, no chance for any transit damage. All setup nicely, no need for me to do make any adjustments or tightening bolts, which happened with other major players in the industry. Highly recommended.
August 20, 2025
Had a trouble free experience ordering…
Had a trouble free experience ordering from Wheelbase, My order arrived quickly & well packed.
Many thanks.
August 18, 2025
Smooth enough
Took over a week to take delivery of the bike but that ok. Basic updates for processing and delivery but good enough.
August 18, 2025
Great service and price
Ordered some mountain biking shorts in the sale. Great price and quality. The shorts arrived within 2 days from placing the order so very quick service too!
August 19, 2025
Really good communication throughout
Really good communication throughout
Personal touch
Excellent packaging
August 4, 2025
Great personal customer support.
Ordered bike and accessories. Mostly phone calls and email follow-up. Thank Arawn and Toby (sales), and Carl in the shop for help and support during my purchase.
August 5, 2025
I took my bike into Wheelbase Ilkley....
I took my bike into Wheelbase Ilkley, to have the gears looked at as they were not working properly. My issue was resolved really quickly, plus Liam did further tweaks, checks and alignment on my bike proactively which was much appreciated. Thank you!
August 7, 2025
Unprompted review
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