What a fantastic experience using this Company. We bought cube hard tail mountain bike for our grandson birthday. We requested if it could be delivered on a pacific day which was. Straight out the box... See more
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Brilliant shop. Super helpful, easy to contact, processing orders quicker than I would ever expect - From pre reserved bikes to accessories. Wouldn’t hesitate to order again! Thanks a lot.
Company replied
Great deal with the current “trade in”offer. This resulted in a really good discount on a review winning, in demand bike. I’d also like to say that I’ve never seen a bike so carefully packaged... See more
Great Bikes, great prices. Communication was really good, I felt well informed and knew what was going on. The bike arrived sooner than expected, but again I was informed what day it could be delivere... See more
Company details
About Wheelbase
Written by the company
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Cervelo, Brompton, Santa Cruz, Scott, Orbea, Whyte and Yeti to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the Fred Whitton Challenge in May and 3 Valleys Challenge in June. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareContact info
Mill Yard, LA8 9LR, Staveley, United Kingdom
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 1 week
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Fast delivery and excellent customer service
Really friendly and helpful regarding an online issue which was rectified straight away. Ordered online and item was delivered the next day!
September 26, 2025
Very good service
From my initial enquiry that you quickly responded to and answered my questions fully, I’ll give you top marks for that.
After that great customer service, I ordered the bike.
It arrived on time and was expertly packed.
Pity you are so far away from where I live!
September 19, 2025
Excellent customer care (Arawn)
Excellent customer services (Arawn - Kendal Lake district). Very understanding and helpfull throughout the entire process of ordering the new bike via cyclesheme. The bike arrived very well packaged. There was a small issue with the new bike (manufacturer fault) which was resolved promptly. The best experience I had in many years.
Thank you so much!
September 25, 2025
Unprompted review
Great price
Great price, excellent service, I'm very pleased with bike and it was delivered on time.
September 22, 2025
Good communication
Good communication, quick and easy purchase transaction. Love my new bike ❤️
September 19, 2025
Great experience!!!
September 19, 2025
The guy on the phone couldn’t have been…
The guy on the phone couldn’t have been more helpful. The delivery was on time and the bike was well packaged and easy to put together.
September 17, 2025
Ordered an Evoc bike bag mid afternoon…
Ordered an Evoc bike bag mid afternoon and George and Arran ensured it was dispatched same day to meet my deadline and dig me out of a big hole
Thank you
September 17, 2025
Unprompted review
Recently purchased another bike from…
Recently purchased another bike from these guys and had a great experience overall, excellent communication and helpful when I rang about an issue with purchasing from the site.
Bike arrived when they said and packaged well.
September 5, 2025
Unprompted review
Great communication from start to…
Great communication from start to finish regarding delivery. Bike was packaged well and the rest of the set up was easy to follow with the link in the email.
Very happy customer 🙂
September 10, 2025
Bike is amazing
Bike is amazing, built and delivered exactly when they said it would be
September 10, 2025
Bike was packaged very well set up and…
Bike was packaged very well set up and built very disappointed thare were no tubless valves with the bike
September 2, 2025
Reply from Wheelbase
Thank you for your review. Apologies but Cube bikes are not supplied with tubeless valves. We have checked with Cube and the rims and tyres are tubeless compatible on your Nuroad C:62. We have sent a set of 60mm tubeless valves out to you and hopefully these have been received. Hope this is helpful and enjoy your new bike. Team Wheelbase.
Friendly company but could be a bit more proactive
They are friendly guys and knowledgeable. Bike came on time and well packaged. I had to follow up a few times to find out what was happening with my order. They didn’t seem too hungry for the sale.
September 4, 2025
Reply from Wheelbase
Thank you for your feedback. Apologies again for any slow response times you received. We are making some enhancements internally to improve our speed of response to queries. Apologies again. Glad you like the bike and have liked dealing with us – enjoy your new ride! Team Wheelbase
My husband previously bought a bike…
My husband previously bought a bike from this company about 4 years ago. He wants to buy another bike and has emailed twice with an enquiry about a particular bike. Twice they have not responded. Very disappointed considering our first experience. Business must be good if they are ignoring repeat business.
September 2, 2025
Unprompted review
Reply from Wheelbase
Thank you for your feedback. We have searched all our contact forms and inboxes for an email from Summerfield but we have not received anything. Please could you re-send this to info@wheelbase.co.uk and we’ll get on to this query straightaway. Apologies again for any inconvenience caused. Team Wheelbase
Quick and efficient sales team
Quick and efficient sales team. Great communication. Professional service
August 28, 2025
excellent service
So easy to order from, Staff friendly and helpful, delivery so fast and on time
August 28, 2025
Great helpful staff
Great helpful staff, bike delivered in the best packed box I have ever seen, delivery very quick and the bike was set up perfectly
Thank you
August 29, 2025
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