BBC iPlayer won’t allow viewing when abroad (unless previously downloaded) so my charming and witty wife took a punt on When Away, but unfortunately neither of us septuagenarians could fathom out how... See more
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We use a similar service in Lanzarote so we tried Whenaway when we were on holiday in France. Absolutely splendid. We watched all our normal programs with delight. The streaming services we will c... See more
First time using a vpn, and decided to pay after trying a free one which loaded fine but had no instructions on how to use. Whenaway was less impenetrable, but could still improve and simplify the p... See more
Had been a customer for some time and an excellent service. But for now unable to avail of service. When I need to cancel full process handled with great competence and completed within an hour. 10/10... See more
Company details
About When Away
Written by the company
Access the internet like you're in the UK
Connect to our UK network from anywhere in the world for a secure VPN connection and access all UK sites, shows and apps!
Connect to our UK network from anywhere in the world for a secure VPN connection and access all UK sites, shows and apps!
Contact info
18-19 Iron Gate, DE1 3GP, Derby, United Kingdom
- support@whenaway.co.uk
- www.whenaway.co.uk
4.2
Great
466 reviews
Hasn’t replied to negative reviews
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Really easy to use
May 8, 2023
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It simply did not work
April 24, 2023
Did not work
Did not work. Very complicated a complete waste of money. Help desk helped but didn't solve the problem.
I gave up as didn't need it that badly yo waste my holiday trying to get it to work.
May 3, 2023
A simple solution to a frustrating problem
I had been frustrated to find I couldn’t watch any UK streaming TV (ITVX, BBC iPlayer) while on a recent stay in Italy. Finding WhenAway and its simple VPN service solved the issue straight away without any further problems. Cost for a month’s pass was very good value.
April 18, 2023
Good service although some buffering…
Good service although some buffering was annoying at times
May 1, 2023
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It works perfectly
It works perfectly, it’s so good to be able to access my usual TV programs while I’m in America
April 29, 2023
Poor technical support
Things were fine until I had to reset my laptop then try to get the VPN working again. I could´t so I contacted the support team. The help came in the form of emails that bounced back and forth for about a week or so. Nothing that I was advised to do worked and all that I asked for was a set of simple, non-technical set of instructions to help me get things back as they were. No joy!
Nothing but frustration then annoyance.
The VPN system works very well once working but the technical support is shockingly poor. If you are not technically minded then beware.
April 11, 2023
This was my second year of using…
This was my second year of using yourselves with your help it was simple to install and to end the contract. Will use you again. Well worth it. Thank you
April 4, 2023
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Easy to use and reliable.
We found the When Away system very easy to use and hugely reliable, allowing us to enjoy some of our favourite shows whilst far away.
April 5, 2023
very easy to use
April 4, 2023
When in Jamaica use When away
5/3/23 whilst in Jamaica we wanted to catch up on some of the English tv found When away in stalled there ap and was able to stream all the tv we needed, 10 out of 10 for when away will use them again in September when we visit the USA .
April 4, 2023
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A fantastic and easy to use service and…
A fantastic and easy to use service and makes our trips abroad so much nicer.
April 3, 2023
Too complicated
Customer service responded very quickly but for me it was too complicated a set up process and could not watch anything on tv.
I managed to watch a programme on my phone.
Thank you but I won’t be using again.
April 3, 2023
We were disappointed that we had to…
We were disappointed that we had to keep logging in to the VPN but must of all that we couldn’t watch SKY when we were told that we would be able to.
March 30, 2023
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Excellent service and advise and it works
Informed me that it would work in Ukraine and they were true to their word, after trying it for a week for £5.00, I took out an annual subscription . Excellent email information and help from the staff. Easy to install and works great.
March 30, 2023
Easy to use
I'm not very techy minded but glad I was able to get my head around setting this up on my tablet.
March 29, 2023
It works it works again
March 29, 2023
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