Wherelight Reviews 

4,651
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of stylish frames, noting the good quality of glasses and lenses often exceeds the very reasonable prices. Many people also report excellent customer service, with staff being helpful and responsive. However, some customers noted that orders could take a long time to arrive, with significant delays reported. A few others felt customer service was not always responsive or helpful. Additionally, a small portion experienced product quality issues like easily breaking frames, lenses not working as expected, or incorrect prescriptions.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality, style,... See more

Quality

Customers consistently note positive experiences with quality, often describing products as well-made,... See more

Price

Consumers find price to be positive, with many reviewers highlighting the affordability and value for money.... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing satisfaction, citing no issues,... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional care and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered two pairs of glasses, one with transitions lenses and one with sunglasses. The transitions pair was a large frame and the progressive lenses unfortunately didn’t work out n the frame and whe... See more

Company replied

Rated 4 out of 5 stars

I love love love my glasses, but the whole process of getting them was awful. Although the company did a good job of making it right, I felt there should not have been so much frustration for me in th... See more

Rated 4 out of 5 stars

I ordered 2 pairs of the same frame. 1 pair for the computer the other with the transitional lenses. The transitional lenses do not work. They do not turn the blue that I picked. I'm waiting to hear f... See more

Rated 4 out of 5 stars

love all my glasses I purchased from wherelight and everything as is,customer service perfect.


Company details

  1. Glasses Store
  2. Clothing Store

Written by the company

wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(4,651)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous

They are quality glasses! Awesome styles! Great price! Love the variety!

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful glasses

Beautiful glasses! The photos don't do them justice, they're even more gorgeous in person. The metal frame in gold and taupe feels sturdy and super comfortable. The prescription was made exactly as prescribed by my doctor — it just took a few days to adjust to the change in strength, which is normal with progressives. What surprised me most was the photochromic feature: unlike others I'd tried, this one actually darkens noticeably, like putting on real sunglasses. My first purchase from them and I don't regret it. 100% recommend.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Quality fun frames

I like eyeglasses with personality and since I have to wear them I want fun frames rather than plain and boring. I've had no issues ever with orders find them to be heavy and well made. Good shipping time I've bought many glasses from them over the past several years

July 8, 2026
Unprompted review
Rated 4 out of 5 stars

Glasses great, poor customer service

Wherelight's products are great. I would highly recommend their glasses and I would give 5 stars if the rating was solely based on the glasses.

However, customer service is not good nor helpful at all if you reach out for assistance. If I was rating their customer service, I would give it 2 stars but their glasses are so nice I don't want to leave a poor rating that might discourage others from shopping there.

Twice I asked for assistance with orders I placed and I was dismissed. In the 2nd instance, I used their promo code to get 3 pairs of glasses for $169, "pay3." I saw immediately after placing my order they had a code on their website to get 3 pairs of glasses "any3" for $40 less, $129 vs $169. I contacted customer service sending a screenshot of the "any3" for $129 requesting to get the lower price they had advertised. The response read verbatum "We have checked your order and we are sorry to tell you that you filled code Pay3, not code any3. So the discount is incorrect."

They clearly do not prioritize customer service. If feeling like a valued respected customer is not something that is important to you, then it's not a big deal. As I said, it's a great website to get some very nice glasses.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Love this company

Love this company! They are trustworthy and good quality glasses. Absolutely amazing customer service and care. I recommend to anyone!

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

I have several years buying my frames…

I have several years buying my frames on this webpage, I love it !! they have very stylish models, so many colors and size according people likes good Quality, price and a lot of discounts, fully recommended

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

I love the glasses I ordered

I love the glasses I ordered! They are so cute and exactly like what's pictured. They are nice and sturdy. Great quality! They come in a nice little storage bag with some extras.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

I took a chance and SO GLAD I DID

I took a chance and SO GLAD I DID! These are exactly what I was looking for and they arrived in two weeks. I wanted a nice pair of reading glasses and these are very well made, super comfortable and the prescription is bang on. They included silicone comfort pads for the bridge, a cloth storage pouch and a mini screwdriver should I need to tighten the screws at some point. The gold on the hinges is more of a muted gold/platinum and is very classy. I ordered a blue pair which has black hinges and will swap them out for my next pair which I will be ordering with a proper prescription for progressive lenses once I have an eye exam. Thank you so much - excellent all around!

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

My frames are stylish

My frames are stylish, lightweight, and exactly what I was looking for. The price for my two frames and prescription was low price and high quality. I couldn’t beat the price

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

I have had a LOT of great frames from…

I have had a LOT of great frames from this site. They only go up to 1.71 for thinner frames, but I haven't noticed much difference. Great prints, colours. Sizing is accurate. Very happy.

May 27, 2026
Unprompted review
Rated 4 out of 5 stars

Waiting to Review Customer Service

I ordered 2 pairs of the same frame. 1 pair for the computer the other with the transitional lenses. The transitional lenses do not work. They do not turn the blue that I picked. I'm waiting to hear from customer service. After purchasing over. 8 pairs with them I'm hoping their customer service is just as great as their glasses.

May 6, 2026
Unprompted review

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