Wherelight Reviews 4,635

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality and the wide range of stylish frames available, often noting that the quality exceeds the cost. Many people appreciate the affordable prices, making it possible to own multiple pairs, and highlight the excellent customer service for its responsiveness and helpfulness in resolving issues. However, some customers experienced issues with their orders, including long delivery times or receiving incorrect prescriptions. A few people also mentioned that the quality of some frames was not durable, with instances of them breaking or peeling after a short period.

What people talk about most

Product

Reviewers express high satisfaction with the product, particularly praising the variety of stylish and... See more

Quality

Clients share positive opinions on quality, frequently praising the stylish frames, affordability, and... See more

Order

Customers had ambiguous experiences with order. Many reviewers express satisfaction, with some loving the... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the affordability, noting that... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have a wide face that fluctuates with my health, so it's sometimes hard to find frames that don't squeeze my head. Wherelight offers a wide range of stylish frames that allow me to still feel femin... See more

Rated 5 out of 5 stars

This company never fails when it comes to quality products and services. They offer some of the best unique statement pieces of prescription eyewear 👓 I would most definitely recommend wherelight.c... See more

Rated 5 out of 5 stars

I’ve ordered my glasses from WearLite a few times now, and I honestly love their service. They’re quick—well, as quick as it gets for prescription glasses—and super reliable. I’ve never had issues, bu... See more

Rated 5 out of 5 stars

Wherelight is absolutely fabulous. They make wearing glasses fun and affordable without losing quality. Their glasses are nice and sturdy. They also get you your product in a timely manner. I use to o... See more


Company details

  1. Glasses Store
  2. Clothing Store

Written by the company

wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Difficulties in the understanding of…

Difficulties in the understanding of prescription choices as they aren't clear to my doctors prescription.

October 22, 2024
Wherelight logo

Reply from Wherelight

We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please tell us the order number and send it to our email so that we can better assist you. And please reply us as soon as possible. Thank you for your understanding and support!
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team

Rated 5 out of 5 stars

Jis receved my order and i must say the…

Really appreciate the quick respinse and recovery

October 6, 2025
Unprompted review
Wherelight logo

Reply from Wherelight

We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please tell us the order number and send it to our email so that we can better assist you. And please reply us as soon as possible. Thank you for your understanding and support!
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team

Rated 5 out of 5 stars

Great glasses

Great glasses, super comfortable and light. Wore them today to a baseball game at least a dozen people told me how cute my glasses were. Also, I have ordered from other online eye glass companies, Wherelight is the best and easiest to see out of, so I think they are on point in their production of lenses.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Beware Poor Quality but exceptional Customer Service ..

Exceptional Customer Service....
Quality, not so much !!
I ordered from Wherelight for the first time a few months back. My glasses broke within a few weeks. I was very disappointed. I got a hold of Customer Service and Phyllis was exceptional. They replaced my glasses for no charge. A few more months have passed and these new frames are bubbling and peeling!!!! What have i done to deserve this ?? I have never had this kind of problem with any other glasses i have purchased elsewhere. These frames are also very flimsy and arms will not tighten when i use one of those tiny screwdrivers.
UPDATE. Wherelight is replacing my glasses at no cost to me. They absolutely do stand behind their product. Thank you again for your excellent customer service!!! Outstanding!!

August 24, 2025
Unprompted review
Wherelight logo

Reply from Wherelight

Thank you for your honest review. While we're pleased that Phyllis provided exceptional service, we are deeply disappointed to learn that our product has failed you twice. This is not the experience we want for any of our customers.

Your comments about the frames "bubbling and peeling" are a serious concern for our quality control team. We are already looking into this specific model based on your feedback.

We are reaching out to you directly via private message right now to get your order details and arrange for a full refund or a replacement with a different, more durable frame line at no cost to you. We are committed to finding a solution that works for you.

Thank you for holding us to a higher standard.

Best regards,
Customer Service Team

Rated 5 out of 5 stars

10/10!

I have ordered from WhereLight for YEARS and have almost never been disappointed. Everyone is always asking me where I get my glasses and the selection and prices cannot be beat.

September 23, 2025
Unprompted review
Rated 3 out of 5 stars

My regular glasses are great I love…

My regular glasses are great I love them but my sunglasses the tent on them is streaked and you can’t see out of them.

September 18, 2025
Unprompted review
Wherelight logo

Reply from Wherelight

We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please tell us the order number and send it to our email so that we can better assist you. And please reply us as soon as possible. Thank you for your understanding and support!
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team

Rated 5 out of 5 stars

Received glasses quickly

Received glasses quickly! These glasses are so fly!!! They are so sophisticated and look very expensive ! I will always use Wherelight now that l have found them!!!

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

I hate them.

August 26, 2025
Unprompted review
Wherelight logo

Reply from Wherelight

We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please tell us the reason why you want to return glasses and send it to our email so that we can better assist you. And please reply us as soon as possible. Thank you for your understanding and support!
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team

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