Wherelight Reviews 4,638

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of stylish and unique frames, making wearing glasses fun and fashionable. Many people highlight the excellent quality of the products, noting their sturdiness and comfort, often exceeding expectations for the price. Reviewers are particularly impressed with the affordable prices and great deals, which allow them to purchase multiple pairs. The customer service is also consistently described as exceptional, with quick responses and effective issue resolution. However, some customers experienced issues with order delivery, noting significant delays and sometimes receiving incorrect items or prescriptions. A few other people also felt that the quality of some frames was flimsy, and there were occasional problems with lenses, including incorrect prescriptions or functional issues like transitional coloring not working.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality, variety,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the frames,... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction, having ordered... See more

Price

Customers consistently note positive experiences with price, often highlighting that they paid under $100 for... See more

Customer service

Customers had positive experiences with customer service, often describing it as great, exceptional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have a wide face that fluctuates with my health, so it's sometimes hard to find frames that don't squeeze my head. Wherelight offers a wide range of stylish frames that allow me to still feel femin... See more

Rated 5 out of 5 stars

I’ve ordered my glasses from WearLite a few times now, and I honestly love their service. They’re quick—well, as quick as it gets for prescription glasses—and super reliable. I’ve never had issues, bu... See more

Rated 5 out of 5 stars

Wherelight is absolutely fabulous. They make wearing glasses fun and affordable without losing quality. Their glasses are nice and sturdy. They also get you your product in a timely manner. I use to o... See more

Rated 5 out of 5 stars

This shop was super cheap compared to other places you can go, and they had some really unique and stylish frame options. I got a my favorite pair of glasses here for $20 ($10 for the glasses plus $10... See more


Company details

  1. Glasses Store
  2. Clothing Store

Written by the company

wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

This company never fails me…

This company never fails when it comes to quality products and services. They offer some of the best unique statement pieces of prescription eyewear 👓
I would most definitely recommend wherelight.com to any fashionista or person looking to step up their eyeglass game

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

From unhappy to Ecstatic

I had a bad experience with WhereLight and I had almost written them off when a lovely girl in customer service reached out to me to resolve the issue. Not only did she make up for the bad interaction but she then went above and beyond to make sure I was completely satisfied with the end result. I went from disappointment to ecstatic getting a brand new pair of glasses that was better than I could have hoped for. I would highly recommend their glasses as well as their customer service support.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely in love with these glasses!

Absolutely in love with these glasses!

These WhereLight frames are not only stylish but also make me feel bold and confident! The cat-eye shape with jeweled details is a true statement piece. They’re lightweight, comfortable, and great quality. I’ve received so many compliments. Definitely buying from here again!

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

This is my second time ordering from…

This is my second time ordering from here and each time I've ordered it haven't had any issues. My friends have started to order from here because they loved my glasses so much and the fact that they were prescription bifocals and you couldn't tell. And I will be ordering more really soon.

May 25, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible prescription glasses

Horrible prescription glasses! Made my vision worse! Meaning I couldn’t see out of my glasses! I am extremely disappointed and I don’t think I’m even going to get my money back! The English on their website for refunds is completely incorrect. I wish I never even used this website. My faith in getting good glasses from them is never. I want a FULL refund! This is a total scam! Rip off! Give me my money back and stop making prescription glasses!!!

May 14, 2025
Unprompted review
Wherelight logo

Reply from Wherelight

Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please take photo of your original prescription and send it to our email so that we can better assist you. Thank you for your understanding and support!
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team

Rated 5 out of 5 stars

Amazing

My experience is excellent. I wasn't feeling my pair of glasses I ordered a couple weeks ago, plus they gave me a headache for some reason, so Wherelight accommodated me and now these new glasses are literally so perfect.

I can't thank them enough!

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

I’ve purchased several pairs of glasses from where light all the prescriptions have been accurate. The website is easy to use all my frames have fit like expected. The last pair I ordered I entered the prescription wrong and received an email. The problem was corrected. I will never order glasses anywhere else.

May 6, 2025
Unprompted review

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