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Wherelight Reviews 4,636

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TrustScore 4.5 out of 5

4.4

Glasses Store
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Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality and the wide range of stylish frames available, often noting that the quality exceeds the cost. Many people appreciate the affordable prices, making it possible to own multiple pairs, and highlight the excellent customer service for its responsiveness and helpfulness in resolving issues. However, some customers experienced issues with their orders, including long delivery times or receiving incorrect prescriptions. A few people also mentioned that the quality of some frames was not durable, with instances of them breaking or peeling after a short period.

What people talk about most

Product

Reviewers express high satisfaction with the product, particularly praising the variety of stylish and... See more

Quality

Clients share positive opinions on quality, frequently praising the stylish frames, affordability, and... See more

Order

Customers had ambiguous experiences with order. Many reviewers express satisfaction, with some loving the... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the affordability, noting that... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have a wide face that fluctuates with my health, so it's sometimes hard to find frames that don't squeeze my head. Wherelight offers a wide range of stylish frames that allow me to still feel femin... See more

Rated 5 out of 5 stars

This company never fails when it comes to quality products and services. They offer some of the best unique statement pieces of prescription eyewear 👓 I would most definitely recommend wherelight.c... See more

Rated 5 out of 5 stars

I’ve ordered my glasses from WearLite a few times now, and I honestly love their service. They’re quick—well, as quick as it gets for prescription glasses—and super reliable. I’ve never had issues, bu... See more

Rated 5 out of 5 stars

Wherelight is absolutely fabulous. They make wearing glasses fun and affordable without losing quality. Their glasses are nice and sturdy. They also get you your product in a timely manner. I use to o... See more

Company details

  1. Glasses Store
  2. Clothing Store

Written by the company

wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Just received my glasses

Just received my glasses. I ordered 2 pair and I’m in love with both pair. I will definitely be shopping for more!!! The prescription is perfect especially with me needing a progressive lens.

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

Glasses broke in less than 2 days

Glasses broke in less than 2 days. Not a good quality would not recommend

April 8, 2025
Unprompted review
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Reply from Wherelight

Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please take photos of the defective product and send them to our email so that we can better assist you. Thank you for your understanding and support!
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team

Rated 1 out of 5 stars

No one will respond to my return request

March 10, 2025
Wherelight logo

Reply from Wherelight

Dear customer, We're very sorry to have brought you such a bad experience. I can understand how you feel. Please don't worry. We have checked our email and we are sorry to tell you that we sent the email to you, but the email was returned, would you please offer us a valid email address so that we can contact with you. Or you can send the email to service@mail-wherelight.com. Thank you.

Rated 5 out of 5 stars

Excellent quality and great value

Having purchased from them before, I was excited for my new glasses. High quality, so much more fun than the regular high street choices. I was wary at first with ordering online, but my prescription is spot on. Love them!

March 27, 2025
Unprompted review

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